ANYCUBIC

Fast response from the team

I got 9-10 prints on my Anycubic Kobra X before the sock came loose or something and i found the entire thing full of melted PLA up to the heatsink. PLA broke off all the little wires and the cutter mechanism joined it's mass. I submitted a ticket and within 24 hours the team had confirmed the piece I needed and it was shipped. The only sad part is it'll take up to two weeks to get the piece from China, but them's the breaks, and I can't fault the amazing team for that.

Fast support ever!!!!

Outstanding Customer Support

Obi understood my needs and took swift action to help resolve my issue. AnyCubic support is really top class, they back their product and take great care of their customers.

This is the second time in probably 6…

This is the second time in probably 6 years or so that I have had to go to customer support. Both times they have been on the ball and taken care of my issue right away. I would say top notch customer service. For those that say otherwise, I would assume you were not very nice in your support ticket response. Be mindful and respectful and you will get the same in return.

And again, amazing!

And again, I have second time issue with my printer and Anycubic support team Obi help to resolve it. Very quickly response(one day). Amazing!

Dear Customer, Thank you for your message. Our team has carefully reviewed the video you submitted on multiple occasions, and our engineering team has completed a technical assessment regarding th

I purchased the Anycubic Kobra S1 Combo four months ago. The printer developed three issues shortly after purchase: The Core-X toolhead module has visible bearing play, causing non-repeatable Z-offset calibration. In the same print session, with no user changes between cycles, the nozzle pressed into the bed in one calibration and produced unattached lines in the next. One Z-axis leadscrew has visible radial runout with audible rhythmic clicking during movement. The heated bed shifts spontaneously during heating, homing, and automatic bed leveling, corrupting the ABL mesh mid-sequence. I submitted 11 video files and photos as evidence, including an 18-minute recording with exact timestamps of every spontaneous bed movement during a real print session. Anycubic sent a replacement Core-X module under warranty. It had the identical bearing play as the original. I documented this before installation. After one month of correspondence, Anycubic's engineering team concluded that all observed behavior falls within normal manufacturing tolerance and found no hardware faults. The printer remains unable to produce a reliable first layer.

Support did a great job

Support did a great job. My LCD screen was damaged, and they sent me a spare one to replace it. They helped me connect it properly and fix my problem. Thank you.

LCD Screen Issues

Despite initial issues with customer support, I was able to finally get my issues resolved and AnyCubic is now sending a replacement part. The only issues I had were the pieces required to fix an issue. This included a video of the issue and a video of the lcd screen and its exposure tests to show the defect in the screen causing an entire area of misprints. This made an entire section of the buildplate unusable. After all this, I was able to get an LCD screen sent to me (or rather is being sent now) that I get to install myself. I appreciate the fast response when working directly with custumer service. The support section was not as responsive.

Anycubic support to the rescue again

Anycubic support to the rescue again. I use support often and every time they do a great job helping me find the best solution to fix my issue. In most cases they end up sending me replacement parts at no cost to myself. It amazes me that they stand behind their products so well. most companies say they have warranty service buit don't when you relaly need it. Not the case with Anycubic, they go out of their way to help even when the issue is self caused.

Anycubic Customer Care saves the day...again!

Once again, I had to reach out to Anycubic customer support with a strange request involving an unusual issue. They were able to help me determine a solution in a speedy manor. I have always had great outcomes with this company's products and services.

Broken wires

After reporting my problem to Anycubic support, they were quick to respond. Suarez, the tech who handled my ticket, was very quick to see my problem and said they were sending me a replacement for the damaged part.. It took a while to get to me since it had to be shipped from China. The part arrived in a very well-padded box. It was installed very easily. I am very satisfied with Anycubic tech support. Thank you

I only use AnyCubic hardware but...

I only use AnyCubic hardware and related products. However, what I would like to know is why the prices on the many sales you offer on your webpage the prices are stil the same as or even higher than at the resellers normal price without sale like, Photon P1 printer save €100 becomes €599, but simultaneously the reseller price is €549. A good offer would be at least 49 off the resellers price €549 to €499. Other brands do have really good offers more often.

Support is amazing!

Support is amazing! After a couple of hours i already got a response - from a real human. Willing to solve my problems by replacing parts. Awesome.

Very good and very helpful

I had an issue with my Kobra X

I had an issue with my Kobra X. I worked with the service team and they ultimately decided to send me a replacement printhead. They have been extremely easy to work with and very helpful along the way!!!

Great full customer experience service

Great full customer experience service. they reply really quick to questions, they are prompt and supportive. also they offer fast solutions.

The customer support team are very nice…

The customer support team are very nice and helpful.

Anycubic's support team was quick and helpful!

Anycubic's support team was quick and prompt. They simply asked for a video of the problem, and was able to diagnose the problem and immediately shipped new parts to fix the problem. I felt heard and they didn't question me more than the initial inquiry.

Awesome printers and one of the best…

Awesome printers and one of the best client service that solves problem in few days ( also some hours)

Don´t buy anything of Anycubic

My Anycubic 3D printer after only 2 years started to work badly, and they told me the model is already discontinued, what!? just a 2 years old printer!! Anycubic restricts their commercial warranty to ONLY 1 year, while competitors provide longer ones. Don´t buy anything at Anycubic. They actually advised me to get a replacement motherboard from a different website. They aren't compliant with the EU laws. The printer is under warranty!! They offered an insulting 15 euro discount and 2kg of PLA... Anycubic is THE WORST !!