Artisan Hardware

The customer service that Jessica…

The customer service that Jessica provided was excellent!

High quality handle and good design

Great Service

Great Service! And fast shipping

Love their hardware so much

Love their hardware so much! Great quality and style too!

Great service

The individuals I interacted with in customer service were excellent - responsive and helpful. Amanda, who took the initial order, was very helpful and guided me through the ordering process. The only glitch that led to a 4 star instead of 5 was a shipping error in which I received the wrong hardware attached to the door. Josh, the customer service rep I reached, apologized, asked me appropriate questions to ensure I received the right replacement parts and had them shipped promptly. Both gave me direct emails to facilitate communication.

We live out of the state and chose to…

We live out of the state and chose to have our doors made at Artisan Hardware. We couldn’t be happier with their customer service AND their product. We highly recommend this company for too many reasons to list...you won’t be disappointed.

Rubber in wheels Fail under a year

its been less than a year and the rubber on the wheels are failing. ill need to replace this for my client...

door was shipped and delivered early

door was shipped and delivered early. very well packaged. high quality product.

The sales service is great, quality control not so great.

The sales service is great. The care to be sure all needed parts are included in the package is not so great, we have had missing bolts and screws about 30% of the time. Also, the color of the bolts and nuts do not match, some are gray and some are painted black, and the paint on the nuts and bolts comes off when a wrench or socket if used.

Good service and product brings me back

This was my second order with them. Both times I had questions that required customer service and both times the service was excellent. Orders were even received ahead of schedule.

My purchase was handled very fast and…

My purchase was handled very fast and my return if one item was done the same,

The hardware we purchased worked great…

The hardware we purchased worked great and it arrived earlier than expected.

Product was as advertised

Product was as advertised. Only addition I would suggest is that the floor/wall mounted lower door guy have two rollers that would hold the door semi snugly during operation. The single roller creates more play in the door. I was able to create my own version of a second roller and attach in tandem with the exterior roller for a smooth fit and operation

I received a thousand dollar door with…

I received a thousand dollar door with a warp. My claim was submitted with photos. The solution provided was to buy a different type of door guide and not use the groove slot in the bottom of the door. I would like the door replaced since this company prides itself on craftsmanship. I love the door style but this door is not a quality product.

Everybody there was great

Everybody there was great. We have ordered from them twice and both times we had great service. Everything was correct and they shipped fast. Thank you

First time buyer

First time buyer; very impressed! Excellent customer service and a beautiful product!

Great service

Great service! Great product!

It was quick and easy

It was quick and easy. Works great

I just purchased my second barn door…

I just purchased my second barn door hardware kit from Artisan. As usual the quality of the materials and craftsmanship were excellent. I made a mistake and ordered rollers that ultimately didn't work for the spacing above the door. When I called them to order the correct parts they went out of their way to help me get the correct ones as quickly as possible. Great product/company and especially the team!

Excellent

Excellent hardware