Ordering was easy
Ordering was easy. We had special requests and called for help. Your work associate answered all our needs and helped us process our special order on line. The order came correct and on time. A great experience.
About Artisan Hardware
Data updated- Website
- artisanhardware.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 33% (5/15)
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About this business
Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Is Artisan Hardware legit?
Artisan Hardware (artisanhardware.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-09-03.
What people say
I'm very pleased with the doors I…
I'm very pleased with the doors I purchased and my client is also thrilled, they are beautiful. And everyone is very nice to work with, they're knowledgible and helpful.
Reply from Artisan Hardware2019-08-12
Hey, Carol! We're so happy you were pleased with your experience. It was a pleasure doing business with you!
awesome customer service.....
There service is awesome
Reply from Artisan Hardware2019-08-08
Thank you so much, Mark! We're happy you were well taken care of.
Love the handle that we bought for our…
Love the handle that we bought for our custom barn door! It is sturdy and very well made and at a great price! Would definitely use this company again! Arrived quickly as well!
Reply from Artisan Hardware2019-08-08
Denise, We are so happy you're pleased with your order! We look forward to doing business with you again.
Overall the door is very nice
Overall the door is very nice! We are pleased with the finished product.. The wood looks great although there are areas that it looks like the wood was painted and unfortunately our kit did not have the large wood screws to hold it together so we had to run out and buy something that worked.. but not the best solution. Great customer service -- from the beginning to end.. thank you!
Reply from Artisan Hardware2019-08-08
Missie, We're so happy you were please with your door! However, if you are missing items from you order, we would be more than happy to ship that out to you ASAP. Let us know if you need anything. Thank you for your business!
Poor business philosophy
Artisan announced a 40% off summer sale just a few days after I received by purchase. I called and asked them to honor the discount on my recent purchase just like most reputable businesses practice. They said no and that they did not want to be taken advantage of by their customers. Hmm. Sounds like they are the ones taking advantage of their customers. For this reason I will never purchase from them again
Reply from Artisan Hardware2019-08-07
Unhappy Customer, You placed your order on July 10th and we didn’t launch the sale until July 24th. If a customer calls within a day or two of a sale drop, we are more than happy to honor the sale since their order would still in production. However, you received your package on July 22nd and sent your first e-mail to us on July 25th and wanted to return your entire order only to purchase it again in order to receive the discount. We are more than happy to accommodate our customers. This was not a situation where it was in the best interest of you or the company to completely return an order only for us to ship it back out again. When our customer service representative explained this to you over the phone, you continued to press her to accommodate you in what was a very unfair and unrealistic transaction. If you would like proof of all the dates mentioned above, I would be more than happy to send them to you.
beautiful product
beautiful product, excellent service. delivery of product was tricky- be prepared to receive at a loading dock
Fast friendly service
MADE IN UTAH
MADE IN UTAH. I mean United states for U S WORKERS
Our beautiful barn door!
From the ordering to the delivery, everyone was simply great.
Product had some blemishes in chrome…
Product had some blemishes in chrome and paper instructions were little confusing but link of instructions were spot on. So as expensive as it was, I expected it be perfect.
Best Barn Door Website
Best website for barn doors and hardware - Hands down.
I had a great experience with Artisan…
I had a great experience with Artisan Hardware. When an issue resulted in our inability to utilize the soft close feature that we purchased, a brief explanation gave us a full refund of the soft close component once returned. We love Artisan Hardware and plan on utilizing them again on our next project requiring merchandise that they feature. Great company!
The staff was amazing
The staff was amazing, Michelle in getting the door ordered and answering all of my questions.
I had a couple speedbumps along the way…
I had a couple speedbumps along the way for my project, but their customer service was excellent and helped me solve the problem and order a couple more parts to fix it. Everything was shipped in a timely manner and is of high quality. They even were able to extend a sale on those added parts for me. Would recommend to anyone.
Barn door hardware
Great hardware that is easy to install and slides heavy door easily. Easy order and delivery process and a great price. Thank you
great service
great service, friendly staff, speedy delivery
The website makes it easy to order
The website makes it easy to order, and the customer service is really great! The product was exactly as I expected it, and the hardware works great. Very nice product.
Heavy and sturdy
Heavy and sturdy. I had to exchange the hardware due to the small size of my door and it was immediately shipped out to me! Excellent customer service!
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