We are a manufacturer of GM truck van and SUV automatic transmissions. We specialize in 4L60E transmissions. Our units are completely rebuilt like new with all OEM updates includes torque converter and a 5-year unlimited mileage warranty.
Is Atransmissions legit?
Atransmissions (atransmissions.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews. Last updated 2026-09-05.
I want to give this company a great review... I am currently unable to do so. I ordered my transmission on 4/14/20. I received it 6/9/20. No torque converter, no cooler, an option i paid for. The front pump shaft has a SUBSTANTIAL amount of rust. I have emailed customer service, called, and messaged on the page to no responses from any option and the voicemail box is full. I simply want my parts as promised and paid for, torque converter and cooler specifically, or at least reimbursement for purchasing these parts considering the converter was advertised as along with transmission for free and I paid for the cooler, yet they have not arrived, only the transmission. Unsatisfied yet patient customer with a very unsatisfied mechanic who is running out of patience, awaiting a response. Invoice #22763 UPDATE: 6/11/20 still no response to phone calls.. voicemail box still full.. response to review says it will be handled professionally... So far the response here is the most I have heard.UPDATE: 6/16/20 Have been contacted via email requesting pics of the amount of rust. Responded with pictures and invoice number, along with my interest/willingness to exchange the transmission. Am still awaiting arrival of torque converter and cooler as well. UPDATE: 6/22/20 after multiple emails back and forth, I received a call stating that quality control stands by their product. They state that the rust must have happened while in transit (shipping invoice shows it was on a truck for over a month.. it seems more substantial to me than that but... Thank god for warranties) and they feel confident enough that my mechanic can install it. They also assured me the torque converter and cooler are currently being shipped my way, and said they would try to get tracking numbers to me. Hoping this isnt a "checks in the mail" situation! Remains to be seen but will update this review accordingly as the situation goes. UPDATE** Received the torque converter but no cooler (which is ironic i received the free part but not the one i paid for.) I bought a separate cooler from a local parts dealership. All has been installed but has not been test driven. I feel very fortunate that I am not leaking any fluids and that the install went smoothly. Covid is a part to blame for this but customer service with this company has been shoddy at best. The price is right for the parts, but doesn't come with very fantastic customer service so in that regard, BUYER BEWARE. I have decided to try to contact the company one more time for the cooler, otherwise I am done holding my breath in hopes of actually getting it or a refund for it. This review began with one star and had high hopes of upgrading. However, I cant do it in good faith under current standing.
Reply from Atransmissions2020-06-10
Justin, yes Covid SARS - 2 has been very challenging on us. We are a 17 year business, licensed, insured and bonded manufacturing company specializing in gm automatics. In the past 17 years building this business I have never experienced anything like this before and we apologize to any and all customers due to suppliers shortages and business shut downs etc. In saying that, we have never not taken care of a customer regardless for any legitimate reason. This Gentlemen will get handled professionally. Thanks
Ordered a transmission on April 30th 2020, was told it would be shipped in 7 to11 days. Today's date is June 5, 2020 and still no transmission. I've been patient with the covid, and the dams breaking out that way, but really! I'm not sure what type of business they be doing, or how they even still in business. I strongly advise anyone with any sense at all to take your business else where... Got a response from ATransmission, hopefully matter will be resolved. Today's date is June 19 2020, called talked to manager, was told it would be shipped Friday(today). No tracking info, no word?
Reply from Atransmissions2020-06-10
Charlie, yes this Covid - pandemic has been very difficult to manage through. We are a 17 year business that has excelled in the automatic transmission business. Obviously if all customers had to wait this long it would be difficult to remain near the top of the charts for automatic transmissions but we have maintained the leader of this industry. Please call (989)891-9212 and speak to customer service about your situation request a manager to get it straightened out.
Transmission took 2 months to get. Already smoked. Worthless junk! Biggest run around I've ever gotten, period. I could easily take up several pages detailing this horrible experience but instead I'm going to contact my lawyer to see what can be done because I don't trust them, their transmission, or their warranty as far as I can throw my now broken down Chevy Tahoe at them. Buyer beware!
Reply from Atransmissions2020-06-03
Adam, Got all auto parts has been in business since December of 2012. We ship over 3000 transmissions per year with less then 3% warranty ratio statistically in a 3-5 year Period. Our units are pressure tested and electronically tested and results are recorded prior to shipment. In saying that we are not perfect, We have over 1000 reviews on google with a 4.5 star rating. We do care about our customers and our business which is why we have become an industry leader over the past few years. give us a call at (989)891-9212 and speak with Kevin to see what we can do for you. We didn't get this large by building junk and or not taking care of our customers. There are alot of reasons why a transmission can burn up and they are not all internally related. I am not saying this issue isn't but definitely if we miss something in a transmission it wouldn't leave the shop. It happens less then 1% of the time and half the time it can be electrical connection, or converter to pump alignment etc. We will take care of Mr. Van Kleef if he calls and talk with technical support. Please have checked fluid level for proper level, no leaks, make sure you have installed an external transmission cooler that is after replacement to ensure proper cooling to the transmission. We will then diagnose the issue and handle this customer professionally. We do care and we are not incompetent We can and will handle this for Adam.
I ordered a transmission on May 4th. It is May 31st and have not received it. All I have is a receipt emailed to me and on May 5th they called to verify the order but that's last I heard. I've called a few days ago left a message they did not respond. Emails wont go through. I understand alots going on in the world but its been almost a month COMPLETELY UNACCEPTABLE! At this point I just want a refund and to take business elsewhere
They got one star cause I had to, they dont answer the phones it takes weeks to get an email reply and after you finally make contact they send you the wrong part I've been at this for close to 6 months and I hope you dont make the same mistake I did by choosing this company it's not worth it at all even if it's cheaper go somewhere else and spend the money to get actual results and correct part
I needed a new Transmission. So I looked at the feedback and decided to roll the dice on Atransmissions. I am not entirely unhappy but I haven't been happy either. I received my order this morning. It has been more than two months since I paid for it. Excuses for COVID etc. OK, I can live with it. I ordered the cooler which did not ship with the transmission. I did not receive a callback today on that as usual. Now as a customer, I would liked to have known a few things beforehand about my order. The first thing is, they have a modern website with chat function but that is STRICTLY for sales. All post-purchase support will be done with 80s technology. If you ask on the chat or by email they will give you a phone number to call. That means old fashioned phones. They are VERY busy. I called maybe 10 times in 2+ months and went from greeting by live humans to the voicemail of someone too busy to take my call... or half the time to a hold music loop waiting for 1 of three ladies I spoke with through the issue of getting my purchase to ship. Hold time between 10 and 25 minutes. Know that if you leave a voicemail, you have already lost the game. There will be no call back. Or at least that was my experience. Once during my odyssey, I got a response by email from someone who sounded like he really wanted to help but sadly, he just started ignoring my emails after he gave me the phone number. So know, they don't really care a lot about you so much after they have your money as they did prepayment. I don't like the way I had to beg for information about my order. After the confirmation invoice by email, the rest was by phone. Why couldn't I even have the shipping numbers by email? Grrr. I get angry with bad customer service. But, hopefully, I won't have to deal with them anymore. Pray for me. The Transmission "looks" good. I yanked the pan and checked the filter, clean inside. Some shavings on the magnet not unreasonable. The outside was clean for a rebuild. I have seen worse. Has some kind of aluminized coating on it but no trapped grime or anything. From what I saw, I think it is going to be what I paid for. if not, the next review will be for the warranty ;) EDIT## finially got through to someone. My Transmission cooler will be shipped separately I am told. I regret choosing the option due to further delay. ##EDIT 06/04/20 in response to the response below. Thank you for making my point. My call netted me a "voicemail is full" message. How much of my time should be spent driving your customer service to complete my order? Wouldn't it be nice If I could just send an email referencing the order number and someone could reference the order at their liesure and send the oil cooler or refund it? Easy for you, easy for us. Try this... RE: Order #8970 ##EDIT 06/19/20 I keep calling Atransmissions. I get a switchboard to transfers me to Jen's voicemail. I get no call backs (as usual). Am trying email again and this. ##EDIT 06/22/20 After an email to Jeff Madison on the 19th, I recieved the cooler today the 22nd. Now, at last I can begin the work of actually swapping the transmission. Thank you Jeff.
Reply from Atransmissions2020-06-04
Bryan, please call (989)891-9212 because I do not see Bryan McConnell in the system do you have an order number or name on credit card so I can have trans cooler shipped to you.. thanks
Complete crooks! We ordered a transmission in April, 2020 waited the 7 days for shipping waited 7 more days still did not recieve shipment. Called to find out what was going on, was informed it hadn't shipped yet. We then told the very rude woman "child" to cancel our order. She put us on hold to find out what was going on, returned to the line stating that they can ship it out first thing Monday morning. We again told her to cancel our order and to refund our money. She said 5-7 business days and just hung up!! So unprofessional. Its over 2 weeks and nothing. We had to get our bank involved. DO NOT ORDER ANYTHING FROM THIS PLACE!!!!!
Terrible service. It took over 6 weeks to get the transmission. Then once it finally showed up they sent a 2wd one even though 4wd was ordered. Long wait times on the phone. I had to call three times to get them to schedule pickup of the wrong transmission they sent so I can get refunded. Each time they promised it would be picked up the following day... turns out they didn't even schedule a pickup until the 3rd time I called!!! All around terrible customer service. I can't even imagine trying to deal with them on a warranty claim. Save your time, buy elsewhere. Currently waiting on refund.
Update 5/28/2020: They received the shipment of wrong transmission a week ago (on 5/21) and we have not yet been issued a refund. They do not answer phone calls and have not replied to emails. Extremely Frustrating!! Again, don't waste your time with this company and their awful customer service.
Reply from Atransmissions2020-05-14
Please contact Kevin in Engineering and quality control on Thursday 5-16-20.. around lunch time and I will have your order refunded. Thanks
These guys are no good from the word go. I waited for a month no transmission. I've waited for another 60 days still no refund. I've turned them in to the BBB the said they would refund the money still no money. Only a no good scum of the earth kinda company would keep a person's money in times like these. They are worse than the Virus we are all fighting today. Stay away. They are not a good company or good people.
I ordered the transmission for my 97 Z71 . Right off the bat the ladies were helpful I making sure I got the correct one ad that I was satisfied with the purchase. Also I had ordered it right when the covid19 thing started shipping was 2 weeks out and I was able to go up to mi ad pick it up my self. It wet back in my truck flawlessly. My oh issue was on my doing while removing my transfer case I cracked the real seal on the adapter. Other than that I’m 100 percent satisfied with this company I’ve already recommended them to friends before use put mine in
Reply from Atransmissions2020-05-01
Thanks Than... Yes we have been doing a great job overall even with the Virus pushing things back. thakns
I just want to be done with business! I have now been waiting 7 weeks for a reimbursement for the torque converter I had to buy because they didn't send one with my transmission as promised. After numerous phone calls and promises that my refund was being issued, now they will not answer my calls. I would love to see a response to this review that explains why I have been told at least 8 times that my refund was being issued that day but 7 weeks later still no refund. I would love to see a response as to why my calls are being ignored . You can't just respond with customer will be reimbursed and then never reimburse them. It has been 7 weeks since they received a copy of my receipt. I hope they don't think get to just keep my money for a torque converter that I paid for but did not receive. As soon as they reimburse me I will update this review! UPDATE! 4/27/2020- I received my reimbursement today. Thank you
Reply from Atransmissions2020-04-28
Refunded customer for the torque converter... Awaiting customer response to confirm he received it in his account
Bought a transmission from these guys about a year and a half ago. Was having issues with it. Contacted customer support, explained what was wrong, they determined a warranty was required, they gave me a claim number, and within a couple weeks a replacement showed up. I did have to pay freight for the replacement, but it was a lot less then another complete transmission.
Reply from Atransmissions2020-04-14
Thanks Jason. Our warranty is best in the business
Just wanted to say thank you to Kevin, Jenn, Brittany, Wes and Brenda for each and everyone of you that treated me with your knowledge and kindness. I am on a fixed income and depend on my vehicle. My bills are almost more then my check every month. You guys sure came through for me when I needed this transmission coordinated to time with when my check arrived so that I could get it installed. Needless to all, everything went perfectly and that is why I am giving 5 stars to all of you guys. I've already told my friends and family about you guys. Thanks again and stay safe.
Reply from Atransmissions2020-03-31
Thanks Roger glad we could help you out. thanks for taking time to tell us that.
Worse place ever.nothing but lies I would never recommend this place.still waiting after a month.they like to beat around the Bush so dont buy from them
Reply from Atransmissions2020-03-30
I spoke with Mrs Brown. And she is a very nice person. She was told on different occasions the product was leaving and it had not. I explained to her that I would personally get involved and straighten it out which i did. Mrs. Brown said that she would adjust and or remove her review to reflect the fact that we did honor her order and shipped her the product she had purchased.
Tired of being lied to, i was told it would recieve the 4l60e that week, came in about a month later after getting the run arrounds from the shipping company just to figure out that they did not pay the shipping, when i recieve it did not come with a torque converter so i was refunded the $135.11 of it and i did not get my $80 core fee back after i talked to the general manager that made a deal with me, i would remove my bad review and i would get my full refund back ((Did not )) They only pay $60 for their torque converters i was told from the general manager so i dont understand why i never recieved one! I have been lied to for two months and the transmission is not even that good in my opinon, if you are considering buying it because it is cheap just dont, if you feel like buying a transmision from here dont, email me and ill tell you how bad my experience actually is rileyhamAThotmail.com (( i cant put the at sign in the review)) i will help anyone from making a bad decision from here. Jeggs has a better trans for 1800 that will last alot better or get a used stock trans. I have better luck with used trans over rebuilt trans.
Reply from Atransmissions2020-03-30
Riley , my name is Kevin in Sales and Engineering department atransmissions.com .. I looked up your order and I didn't see why this was such a big problem. Maybe there are some order details that I might be missing. Jegg's also charges a $400.00 core charge so I do not think it is a better transmission for the money. As a matter of fact, I know it isn't. In saying that give me a call at (989)891-9212 ask for Kevin and Ill see what I can do to help you out with this matter. Respectfully. Thanks
All good with transmission for my Chevy from 2008 that I bought from Atransmission. Honestly, the shipment was around 4 day´s late, at the cost I paid I would have held up to 4 weeks, lol... Jenn was incredible too a major yell to her expresses, gratitude toward Jenn for all your assistance too. By the day´s end I would utilize these folks again the transmissions are around 40% to half less then what you would pay somewhere else.
Reply from Atransmissions2020-03-30
1 year only transmission. customer understood and was willing to wait. We remain honest and committed to customers especially those that are willing to give some extra time for a great deal. If they can't wait we ship most stocking units very quickly just ask us for expedited service.
[Order #8566]: I ordered a transmission from them for my 1995 Chevrolet Tahoe, on January 3, 2020. I called and got through to someone once, and the lady told me the transmission would ship the Wednesday of that next week, which was 5 weeks ago now. I emailed them, and a person named Jeff said that they were sorry for the delay, and that they would make sure I got the transmission that week. 2 days later, someone called me from their office to tell me that the transmission would ship that Friday, and I would get it Tuesday, which would've been this last Tuesday. I still haven't received any email telling me that the transmission has shipped. I've called them a number of times to figure out what's going on, but I either keep getting put on hold, or transferred to a voicemail box that's full. This waiting and lack of communication is really annoying. I just want to know what the holdup is, I understand that they can't just take a transmission off the shelf and put it in a box and ship it. I'm starting to feel like I've been robbed, that I'll never get that 4L60E.
Never recommend buying a transmission from. "GOT ALL AUTO PARTS " AKA "ATRANSMISSIONS " ..Would suggest checking reviews & complaints on BETTER BUSINESS BUREAU. Who gives them a F rating & other review sites. Reason why cheap.Have cost me more money,time,stress & aggravation than any savings was worth.
My experience with the Management/customer service Jeff,Kevin & Jenn has been more than unpleasant. No one returns any phone calls I've spent alot of time on hold,disconnected,leaving meassages being blown off,being told trans will be shipped following week only to have to call following week to be told another story
I was last able to talk to Jeff 1/13/20 when he told me 4th trans & check will ship 1/20/20. I haven't received it or have had Jeff return my calls or answer my holds.
My experance with their transmissions been very bad.
It took 7 weeks to receive the 1st trans that was a fail when installed.
2nd trans,problems within 1,400 miles & a month of use.
3rd trans replacement I received 11/21/19 I would NOT take a chance to install. All 3 trans when drain plugs where removed had excessive sludge but the 3rd had alot of metal wire mixed in the sludge on the drain plug & that was fresh off the pallet. Pictured by my name,zoom it.I have plenty of pics of 3rd trans.
The trans was not thoroughly cleaned inside & out. The 3rd trans like the others was just painted with aluminum color paint. Painting over the dirt,rust & aluminum housing. The 3rd trans did not have all hard & soft gaskets replaced. Just painted. The metal trans pan had heavy rust scabs painted over & its original warn damaged factory gasket. The pump housing was heavily rusted & axle bushing was never replaced.Looked to be disassembled enough to paint it. Was questionable if complete rebuild, whoever worked on it didn't initial it to claim the work.
After sending pics to Jeff with my concerns I was told on 11/26/19 that a 4th trans would be built before I even refused to use the 3rd.
As of 02/29/20 I have not received anything
Kevin talks alot of great stuff about company & product but I have yet to experience any of it. Said they build for Jasper transmissions. Not what Jaspers says. They don't
11/11/19 Jeff asked me to remove a bad review I had up before he would honor the transmission warranty & pay me earlier promised & not received money for part of install expense the 1st 2 poorly built trans have cost me & help with cost on the 3rd trans install. I have yet to receive that check that Jeff said he would pay out off his own account & mail right away on 11/11/19 if I remove review. I honored my end of deal but Jeff as yet to honor his word. Told several times check was ready but have yet to receive the check.
Took them 3 wks to schuel a pick up for 1st trans core & 2 wks to pick up 3rd trans core. I wouldn't Beleive them when they say can have it picked up ASAP & back to you in 2 weeks.
I always keep notes of my conversations what I ask & what they tell me. On 02/26/20 I ask the assistant manager Jenn why Jeff & her have repeatedly told me for past 4 mo's on check & past 3 mo's on 4th trans that they will be getting shipped following monday & it doesn't. She told me in what I considered a nasty tone Quote "Since I am being picky about the transmission that the technician was taking a extra long time to make sure the transmission is up to my standards.
Wow so its now my fault for expecting a quality rebuilt trans as advertised not 1 set up for failure like I've received. I don't want to keep installing trannies in my 72 yr old mothers Escape. Not only has their poor quality of work & unpleasant customer service affected my life but my mothers to.
I would recommend paying more at your local tranny shop. Work will be done right the 1st time sence they won't get paid a 2nd time for their mistake.
This companies mistakes will cost the customer.
I can only hope 4th trans isn't another junk rebuild
Not a remanufactured trans just rebuilt
Kevin in sales was very friendly and professional. His energy and n owledge sold me from the start. It took about a week to arrive and once we got it installed it worked perfectly from the start. I was advised to purchase an external transmission cooler and bypass the radiator. Great advice the transmission temperature is running cooler the. The engine temperature. Very impressed with this company product price and service. I will be referring everyone to you guys thanks again
Reply from Atransmissions2020-02-11
Thanks alot Brenda. We continue to lead the way with our 4L60e's. Thanks for being part of the train at Got all auto Nation.
As an owner of a mechanic shop, I had a lot of demand for transmission and I have always relied on Got All Auto Parts for it. They provide very efficient customer service and always deliver the orders on time. Extremely pleased with their excellent service. Would highly recommend them.
Reply from Atransmissions2020-02-08
Thanks for the kind review! We care about our customers and I know I do. Its so valuable to myself and this company to have satisfied customers take time to tell us how they feel. Thanks a million
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