We are a manufacturer of GM truck van and SUV automatic transmissions. We specialize in 4L60E transmissions. Our units are completely rebuilt like new with all OEM updates includes torque converter and a 5-year unlimited mileage warranty.
Atransmissions (atransmissions.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews. Last updated 2026-09-05.
Ordered a transmission. Cancled before the day was over. They insist on a restocking fee of 30% and nowhere on the checkout or invoice did it say there would be a restocking fee. I bit my tongue, and a month later still not a cent.
if that is true, then a call into office to the proper department will take care of that.
I purchased a 4l60E from Atransmissions in mid October 2019. They immediately confirmed my order, charged my credit card and sent an e-mail saying my transmission would ship in 7-10 days. After the 12th day I reached out to get a status update and was told it was in testing and would ship by the end of the week. The transmission didn't actually ship until the end of the following week. I installed the transmission the following weekend and drove the truck about 50 miles before it started slipping. I called and spoke to Kevin who was very apologetic and recommended I try a few toubleshooting techniques over the phone. At the end of the call he recommended changing one of the solenoid valves and sent me the parts. I'm a small business owner and needed the truck back on the road ASAP so I reluctantly agreed thinking this might be the fastest fix. I received the parts about a week later and proceeded to install them. As soon as I dropped the pan and saw the burnt fluid and sheen from metal shavings, I knew this wasn't going to fix anything. Since I was in a bind, I forged ahead and replaced the components and added another $70 of ATF. Still no good. Called Kevin and he offered to send another trans or refund I money. I opted for the refund since I couldn't waste anymore time, need the truck. I talked to Jennifer in accounting and she promised I would see my money in 2 days. I called every 2 days from January until early March and talked to everyone including the janitor. In March I finally talked to the plant manager, I believe his name was Greg and after another week, I received $700 of my $1100 back. When I called they told me there was a restocking charge. I explained the situation to them again and they told me they would look into it. I called back a couple days later and they send the balance of the refund was approved. I haven't received anything back yet and have tried calling several times. There's no answer at the main number and the customer service number just goes to a mailbox that is full. Being a small business owner I understand things happens and I've given them plenty of chances to make it right. All this started pre-COVID so there's no excuse. It sucks when you think you're helping another hard working American small business out and they burn you.
DO NOT BUY FROM THIS COMPANY, SCAM, I paid for a transmission July 7th they Invoiced me on July 15th, I've sent 7 emails and called a dozen times and get no response and can't leave a voicemail because mailbox is full (how convenient). The one time I talked to Jen she tells me that my transmission is coming off from testing and I should have a tracking number in 24-48 hours that was over 2 weeks ago, and today at 6 a.m. I see a missed call from Got All Auto parts but no message. I have requested a refund so I can have another company produce a product, so now must call bank to file complaint that I was scammed out of $1150.00 and will seek out a Lawyer to move forward with this.
FRAUD ALERT this company is a scam DO NOT SEND THEM YOUR MONEY!! Was told this morning they only have a fraction of the cores to fulfill their orders but they are still taking orders!! My transmission did not last a year, less than 5000 miles. Was told one was being shipped to replace it. Today, a month later, I am told I have to take my trans out, ship to them, and have it rebuilt then shipped back, if I want it anytime soon!! They will go on about their 17 years in business, that’s bullsit, these people are crooks, spend the money and go to Jasper!! Answer to ATransmissions EVERYONE NEEDS TO READ THIS Read the reviews, this company is a scam, I will never send them the defective transmission, read the reviews!!! Those that do never get them back or wait months!!! We are going to dissect transmission and put video on YouTube so everyone can see!! Notice they did not address the fact that they CANNOT GET ENOUGH CORES TO FILL THE ORDER but they still take your money. I have received 0 communication from these people. I’m screwed out of $1300 but you can save yourself the headache. Buy local!!! Do not send them your hard earned money!! ALSO, they give the date when I ordered trans as date of warranty, it took over 2 months to get it then I had to wait on a torque converter they did not send ( which they rarely send unless you ask, read the reviews) . So after all of their crap service they want to split a hair over a week on the warranty. I CANNOT SAY ENOUGH TIMES DO NOT USE THESE HORRIBLE PEOPLE!! Answer #2 I can do this every day It’s very amusing trying to watch people defend the indefensible, it’s not worth the 1300 bucks they screwed me out of but it is still amusing Listen people, their representative told me that they generally get 200 core transmissions every week but now they can only get 25. They are still taking orders so you do the math. They will take your money, tell you it’s gonna be three weeks and that is a lie and fraudulent. Obviously they’re not gonna ship my warranty transmission because every one else is screaming and waiting. Also let me be clear, the transmission was ordered Beginning of May last year, it did not arrive until the end of July, when it arrived it did not have a torque converter so I had to wait on that another two weeks, I reported the transmission to them on 20 August. If the warranty was out it was only by a couple days, a company with crap customer service you would think would try to help people out, think again. When I called on 20 August and talk to Jen, I was told to check for any codes that the vehicle was throwing but that I was covered under my warranty. When I called her back on the 25th to tell her there were no codes she told me no problem that a transmission was being shipped to me at no charge. I called and checked with her after two weeks, she told me no warranty transmissions had been shipped but we were still waiting on a shipping date for mine. When I called to check again this past Thursday is when I was told I would have to pull my transmission out and ship it back. These people are full of excuses, The Covid excuse it’s just that another excuse for a company that cannot live up to their commitment. People just read the reviews, yeah he might have A couple of good reviews, but I imagine most of them came straight from their office. DO NOT SEND THESE EVIL PEOPLE YOUR MONEY
Respectfully everyone needs to read this. This customer purchased back in May of 2019. About a year and a half ago. Reported problems with the transmission end of August this year. go to www.atransmissions.com and review our warranty policy. By definition, if we didn't do the work properly this product would never have lasted over a year to year and a half so it is a part failure and what caused a part to fail after a year and a half? Many factors can cause a transmission to fail they do not just fail on their own. In the case of this particular customer its a 4L80e and due to Covid virus core supply isn't as readily available to handle our volume. We have already made changes to delivery times upon ordering. We are not going to raise prices and punish our customers. We have the right by policy which is clear on invoice and on website that transmission needs to be inspected to determine cause of failure and either repair it or replace it whichever is necessary. It doesn't matter what company it is we all are consistent with warranty policy and return policy's and customer rights. Regardless, at some point the transmission which apparantly has become defective at some point has to be returned to the manufacturer in order to process their warranty. I am not sure how we are fraudulant in any way, we have not denied this customer the right to warranty under the policy contract We are not selling more transmissions then we can produce for the record. COVID-19 has caused some raw material (ie cores) issues with core supply unique to this situation and reviews also are within the same time frame. Everyone , including contractors are having issues right now getting lumber. I will not argue these truths. This particular person just isn't being fair. Probably upset and frustrated due to the virus getting a lot of uncooperative people right now that just are frustrated over everything going on and are having a difficult time dealing with it. We have the right by policy to have the defective unit here regardless for evey negative review I have at least 50 to 60 positive ones. Keep in mind this is most likely another customer that just doesn't want to follow policy and after a year and half of course his 4L80e may be having problems especially if it is used to pull haul. We could have helped him to correct whatever is wrong that made the transmission fail. We did nothing wrong because I cannot control a part failure inside a year and a half later. No disrespect but take into considerqation all the facts. This particular person definitely doesn't understand the product and how it works with everything else with the truck. I(we would have been happy to help this person, it seems they are not aware of what is gong on out here right now with this pandemic affecting many businesses. We never denied him rights to his warranty he just has to follow policy. thanks
Absolute scam. Ordered my 4l60e on July 1st and was told via email that it would arrive 7 to 12 buisiness days after order confirmation so after a month of no information or contact I decided to call and check on things. Jen, Danny, Kim were very nice but useless in terms of fulfilling my order so they put me through to Kevin and thats where the customer service really started getting bad. At first Kevin seemed helpful but after many failed call backs and false promises i started getting impatient and after 2 months of no tracking number, which always seemed 3 days out, iI demanded either a tracking number or a refund and was by Kevin that only the CFO can do that..... so i call again another day and talk to Jen and she said she filed the refund and it would be 10 business days (we are at Sept 3rd for initial refund request) we never got the refund and so today (sept18th) i call and again get Kevin he then tells me that not only did Jen not file the refund but that she went on vacation and is now in covid quarantine so i then ask for the refund and Kevin set the phone down and takes another call while we were in the middle of dealing with my request. I hang up and call Kevin again He then gets upset when i call him out on taking another call while with me. He then states this exactly; "I Figired you would be smart enough to understand I would get back to you" somehow now IM SOME HOW THE ONE BEING DIFFICULT. All i want is my money! I told him i would dispute the charge with my back and he stated he would do everything he could to make that process delayed as possible. THIS IS NOT AN EXAGGERATION PEOPLE. Kevin then becomes verbally aggressive and cusses me out right before hanging up on me. Any reply to this comment by this company is going to be misleading in some way. Believe all the 1 star reviews. This company, I suspect, is going out of business and merely can't afford to pay our refunds. There is just no other logical reason any company would want to drag their butts for PAYING CUSTOMER WHO NEVER GOT THEIR ITEM AND NEVER GOT THEIR MONEY BACK. Also, can someone explain why when i google their address (100 s river road Bay City MI 48708) I find 3 companies with the same adress. A transmissions, Rebuilt transmission and Got All Parts. Again all I want is my MONEY back.
We have been in business for 17 years. This person called in cocky and with attitude when all we were doing was explaining to him how to go about getting the refund. Instead he continued to go on and on about it , Kevin our Engineer was explaining to this person who he needed to talk to and said that we would refund him rather then his comment to dispute the charges which would take him longer to get it. Not on our end but on his end. He can call and speak with our accounting department on Monday 9-21-20. Is what he was being explained and customer refused to listen and wanted something done that at that moment couldn't be. Just to clarify the truth. In saying that this customer can and will be refunded for a purchase they made but it wasn't until 9-3-20 that they even requested it so please just be honest in your answers. We will take care of this for this particular person, Kevin is not the person who would be handling it and discussion with him he was explaining that to the customer who was demanding to get something done that he was unable to do for him so he explained what needed to happen and this customer refused to listen and accept that. Refund for customer not choosing to wait any longer is not a problem and this is an isolated incident and not the norm that was explained to this particular complaintant.
These people are crooks. I purchased a transmission and after months of lies never received it. I asked for a refund and they said ok. It’s been months still no refund. Stay away.
No crooks here. 17 years at 100 south river road Bay city Michigan 48708. In saying that we did mess up with Mr. Walker ordered in May and missed his shipment date several times. In saying that we fully intend to refund him full purchase price period. No ifs and or butts. Sorry for any inconvenience it may have caused you Ron and or your situation. We pride ourselves on no core charge no core required our invoices are in the 24 thousand since December of 2012. Definitely could have done a better job for you personally. Thanks
This is the worse transmission company ever their customer service is so rude I’ve been waiting 2 months for my transmission finally got it and no torque converter!!!! Never again will i order from them
Francisco please call me my name is Kevin. I'll straighten this out for you.. Been in business 17 years and this covid virus has made things tough on us trust me. I'll explain and get you straightened out. thanks (989)891-9212 Kevin
Don't ever buy from this company. Waited 2 months for my transmission after numerous runarounds. "The normal for this. Company" and guess what no torque converter. Talked to a couple of unsatisfied customers from this company and they send you a transmission most of the time without one even though they say it comes with a new one. This company needs shut down .
This is the worst buying experience I have ever had. I ordered a transmission from them that lasted 50 miles. But that is not the worst of it. Ordered transmission in March. Waited a couple days for a order number and tracking. I had to call to get this information. I only got a order number because the shipping was to take about 4 times longer than the 14 days promised on the web site. This company which is also got all auto parts has a very hard time with communication. I called so many times and got no answer, when they did answer they gave me the run around. They Would say the person you need to talk to is not in right now but we will give him a message for you. Then I would never get a call back. So then 2 months later I called and got a tracking number. Transmission shows up. Transmission was barely cleaned off before they sprayed it with silver paint. I installed the transmission and was worried about them maybe not putting a filter in it so I tried calling over and over to confirm with them that the tranny had a filter in it. They never did answer the phone. So I took the pan off of the tranny to find it did have a filter in it. Now this is the best part. Their transmissions are supposed to be tested. This one was bone dry inside. This unit had not been tested. After 50 miles the transmission locked up. So at this point I try to call again and again. I emailed over and over. No response. Then they actually answered the phone. Guess what, the guy I needed to talk to was out and would call me back. He never called. So I called his personal phone number that he gave me when he called me about the shipping address being a residential address. I was told the office girl would call me with info for shipping this junk back before they would send a replacement. Guess what, they never called. So I tried calling and emailing for another month. This transmission is in my only means of transportation. So at this point I have no choice but to have the transmission repaired at my brother in laws transmission shop. This thing was a wreck. Bad pump, bad solenoids , pinched gaskets, and a shorted out harness. This cost me $1900+ to have rebuilt. So I called them again, they answered after about 10 calls this time. I was told that who I needed to talk to about some sort of monetary compensation was out but she would let them know and they would call back. So more emails, more callS, and more frustration. I filed a complaint with the BBB. Didn’t get a response till I sent the owner a pissed off email. They responded to the complaint from the BBB by saying it is out of our hands the customer had the transmission repaired. So I am now working with the Michigan attorney generals office to get some sort of satisfaction. So my advice to anyone who reads this is Do Not purchase or trust this company to do the right thing. By the way both the BBB and the Michigan attorney generals office know this company well. I see their responses to these reviews and can’t help but laugh at their hubris. They blame their issues on COVID over and over. They used that excuse when my shipping took so long, but the the girl in the office let it slip that they couldn’t find a 93 4L60E. I ordered a rear end for my blazer the same day I ordered this transmission, it had to be pulled out of a truck and shipped from Michigan to Texas and it took 2 weeks. So never expect the truth out of them. Their claim of being so good that they have been in business for 17 years should never reach 18 years at their current rate of customer service. In response to A transmissions reply: I installed the transmission the first time.installed by eagle transmissions after they rebuilt it Yes we used the transmission you provided. After $1900 dollars worth of parts and labor to make it work. How do you expect people to trust your warranty when you will not communicate with your customers once you receive payment. Where did you read the transmission had no fluid in it? Your response is inaccurate and personally offensive. You left me high and dry by not communicating when it mattered, when the transmission locked up I couldn’t get you to answer a phone. Your mailboxes were all full so couldn’t leave a message, and never got any response to email till legal action threatened. Do you expect your customers to wait for months for you to respond? So Jeff Madison and Kevin Karwack if you payed someone to ship you a product that you needed to insure you could provide for your families and it was broken with a 5 year warranty but you couldn’t get the company you got it from to respond to any of your communications. What would you do? Let your family starve??? Well that’s the position you put me in. MCPA-331. Response to this is lies. These guys are liars. There has only been 2 transmissions in this truck. The original and theirs. They make it up as the go along. Buyer beware.
This gentlemen respectfully purchased a transmission,back in March and had it installed... around April 4th-8th. per customer within 50 miles transmission locked up or torque converter one or the other not there to determine true cause... Honestly, this can be backed by fact if anyone wants to do any honest research. There are a multitude of factors that can cause a rebuilt transmission to fail prematurely or within a short period of time which are not all related to inside of transmission. We have helped customers fix hundreds of transmissions that either had computer issues, or pressure problems, or fuse issue, leaks at plug where plugged in, restricted coolers or lines, etc etc etc. Not just saying that anyone who knows anything knows that is true and I do not mean it rude. We are not perfect 17 years in business over 1000 reviews all real and though due to covid we have had more lately we are doing really a lot to correct the service issues. Truthfully. Think about it like this, We are a TS16949 Certified manufacturing organization specializing in Factory rebuilt automatic transmissions. Our assembly line process has greatly improved efficiency and quality of product especially on 4L60e's and we pump about 30-45 per month out of here. Customer , per his words, had transmission installed and it must have worked fine because they went ahead and decided to use it which is understandable. Within 50 miles per customer transmission burnt up. Very important EVERYONE PLEASE READ THIS! Our factory rebuilt automatic transmissions on only comes with about a quart if that of lube guard product which is an assembly and testing lubricant. We do not, and cannot fill these transmissions up with fluid, 1 they hold about 11.5 quarts of fluid.. You cannot fill the transmission and ship it because it would pour out of the overflow tube and cause EPA cleanup and problems. Think about it intelligently, if that transmission wasn't checked to see if fluid was in it and it was installed without fluid, I rest my case. I am surprised it went 50 miles and inside would be totally black and destroyed... Everyone please understand, we still would have given this guy another transmission period, but he just went and had it fixed. If no fluid was in it, it definitely wont work and anyone and everyone reading this would know that. Mr. Warman, we will still allow you a 5 year warranty even against the one the shop rebuild, but I can't pay for your and or shop mistakes, but we are nice people and will assist you regardless. Thanks Oct. 12, 2020 Final response, Got all auto parts and atransmission.com is not perfect. We have about 5-6 % warranty percentage nationally ranking in the top 5 suppliers in the nation. Noone, needs 4 transmissions in 1 year, also transmissions cannot be shipped with fluid inside due to EPA reasons if it spills the cleanup is astronomical in cost and fines. Everyone should check the transmission prior to installation its just common sense. Also, the testing we perform is Bench testing and electrical in nature and does not require a dyno. A shop has put three transmissions in for this person and said they were all good charged him and let him leave the facility. It is not our fault that a good working transmission keeps burning up on him. He needs to figure out why? Several reasons not the one he is thinking of. Anyone that is reasonable in thinking and mechanical minded will understand what I am saying.
I swear you cant make this stuff up... So i call ATransmissions today to see what the status of my two month old order is and the lady gives me a tracking number for a shipping company by the name of Abf freight so i google the company name and this is the top result ABF Freight System - DO NOT USE THIS COMPANY, THEY ARE HORRIBLE, DON'T WASTE YOUR MONEY. This company is awful and a scam. They will give you a delivery date and then continue to push it back until they are ready to deliver your package.Jul 31, 2020... Now either horrible companys just happen to work close together or this shipping company is just another way for ATransmissions to try to drag thos out as long as they can ..... CAN I JUST GET A DAMN REFUND ALREADY
WE shipped Mr. Mccaw a transmission. Maybe he just hasn't had time to take this down yet. After 17 years dealing with this COVID virus has been challenging to say the least and I guess some of these reviews we probably deserve to be yelled at. Its been tough sledding with this China Virus
I am so aggravated with this company! I wish we had read reviews before placing our order but we just really needed a transmission for my truck. I have called these people a thousand times with no luck! I ordered on May 4th, 2020 and after a month never received a tracking number or anything. Finally I asked for a refund towards the end of June. Was told money would be refunded in 7 days. Well on July 6th got a call that I would have confirmation for my refund in 3-4 days. Well here it is August 6th, a whole month later, and still no confirmation or refund! I am so upset at this point! I called again today like everyday and was told I would receive a call back but I almost guarantee nobody will call! This is the worst experience ever. I just need my money back so I can take my business elsewhere and forget about this company! Update: It only took yall two seconds to take funds from my card so I would like my money back on my card in the same amount of time. I called again on Friday and was told I would have my refund in 48 hours. He it is Wednesday and still nothing! When my money is refunded, I will consider removing my review from the site!
17 years an industry leader in transmission remanufacturing business and never to date never, have we not refunded anyone who wasn't able to get their product in time. 0 times. This covid panedmic has made it very difficult to do business almost more challenging then anything and our moves must be alot more calculated now then ever. But, we would never not reimburse someone if they didnt receive product its impossible we would be shut down if that occurred. Just not going to happen
Ordered a 4l60e trans may 18th.after only receiving an invoice to my email for a week I decided to call and get a status update, on Monday I called and talked to a female named jen she said she would have a tracking number for me by the end of the week(transmission Ordered the previous Monday) was told usually a 7-10 day ship period. Two weeks went by and decided to call again on Monday was greeted my a gentleman who said jen would be in about an hour and got my number and would be contacted as soon as she came in,4hrs later and still no call so I decided to call again was answered by the same gentleman as earlier and was shocked she hadn't called and guaranteed me that he would personally handle the situation and have the transmission shipped and give me a tracking number by the end of the day(Monday) latest would be Tuesday. Once again Nothing so waited for another week and decided to call again on Monday and was answered by a woman named Kim at this point i expressed my frustration and said that they would do extended warranty at no charge(does no good for a transmission you haven't received) was told I would receive tracking information by Thursday maybe Friday at the latest.....still nothing, I decided to wait 2weeks and called and this time was greeted by kim again and was put on hold while she checked the status, was on hold for 15 minutes till she hung up so called back and reminded her I was and she said that it was still sitting there and would ship by the end of the week, at which point I asked her bluntly so the transmission is still there in your facility but I was billed within 20 minutes of the order being placed in may(at this point it near end of July) she stated yes, so I stated just cancel the order and refund my money at which point she got rude and said Fine if that's what you want ill pass it on to our accounting department and abruptly hung up on me. After several days of no refund and no phone calls being answered by them i contacted my bank and had to dispute the charges,luckily my bank got my money back.I work in the auto service industry and for someone to use the covid19 as an excuse for their poor customer service and lack of producing a product for their customers is appalling, how they managed to be in business 17 years is a complete shock to me, DO YOURSELF A FAVOR AND AVOID THE HEADACHE AND AVOID THIS COMPANY AT ALL COSTS, spend a little more money and get a quality product from a reputable business and stands behind their products ie: jasper, monter transmission,ect.
If this is what happened to you Josh I agree it is poor service. I can tell you that we have been probably the largest competitor of Jasper and Monster over the past 10 years or so. We have a proven track record for quality product and on time service, not sure why you had such problems. I know at least 100 or more other customers were serviced in that same time period. I apologize for any and all inconveniences you may have had to experience.
ordered transmission on February 7th after 3 weeks i started calling many many times, talk to Jen (20 to 30 times) she says will have tracking number tomorrow the next week it will be the end of the week in the middle of April finally get a tracking number. Check tracking number (nothing) finally 8 days later get a transmission (lasted one week). They tell me I will get a lifetime warranty when i receive transmission it says 5 year warranty which is fine (if you stand behind it) but evidently does not mean anything if you don't honor the warranty. l talk to Jen on the 4th of May and she says it is probably the solenoids will send them (and pay partial install charge) asap, two weeks later no solenoids. Solenoids finally arrive & pay to put them in and same PROBLEM. Call and finally talk to Kevin on June 6th got attitude and a sad story of all their troubles, but assured me would be in touch to let me know when my tranny would be finished and shipped. Try to make contact with him or Jen and get put on hold till someone hangs up on me after waiting 30 minutes multiple times. When I called and wanted a refund Jen told me they would only return 80% for some B.S. reason. I called today which is July 23rd ask for Kevin, they put me on hold for 28 minutes get a voicemail box and before it is done it (or someone) hangs up on me. Nice way to run a business- I believe when I call and they hear my name they ignore my call. So at this point they have had my $1000 since feb. 7th and NO transmission NO refund and NO reimbursement for labor on solenoid install. So at this point I'm out $1500 - 6 months no vehicle and NOBODY SEEMS TO CARE! I NEED A REFUND SO I CAN GO GET A TRANSMISSION AT A REPUTABLE PLACE and move on with my life. (UPDATE PER atransmissions response) Kevin,(or whom ever wrote the response to my review) has never contacted me as they said in response to my comments and I have tried to call them 3 times since I wrote review and now get left on HOLD till phone HANGS UP, just more UNFULFILLED PROMISES! There is a REASON for your 3 STAR AVERAGE reviews and if this is how your company is run you won't be in business for too much longer. (UPDATE 8/17/2020) STAY AWAY FROM THESE THIEVES THEY WILL TAKE YOUR MONEY AND NEVER COME THROUGH WITH WHAT THEY TELL YOU. Called this morning about my refund that was supposed to be coming for the last 3 weeks and now tell me I have to pull the transmission and send it back to them so they can make sure it is their trans. Why would I do that when everything they said is a lie I would be out everything I have paid $1000 trans. $400 to replace it, $120 to put useless solenoids in (never reimbursed for as they said) plus paying to take it out, ( which I am going to have to do any way $200) shipping, plus 7 months of not having my vehicle, and still have to GO SOMEWHERE REPUTABLE to PURCHASE A TRANSMISSION and pay to have it put in. So all in all I WILL BE OUT $3000 + {LIFE LESSON} STAY AWAY FROM THIEVES AND LIARS} THESE PEOPLE ARE BOTH!!!!!
Respectfully there were not any sad stories. The challenges of the covid virus on not only our business but many many businesses was not expected and a challenge way beyond the scope of anything anyone deals with on a daily basis. These are sad stories it is the truth. In saying that We have chosen to remain in business and turn this ship around after 17 years in business and providing high quality product at wholesale prices.. We do not charge core charges and do not Gouge customer on price. Kevin (myself) cares about this business and all of our customers. I am proud of the fact that 14 years ago we were in a pole barn and our office was the owners house. Now we are in a 8000 square foot facility with 26 employees. Mr. Reilly will be taken care of if hasn't already. We never ever do not honor the wishes of our customers as long as within policy. I will call Mr. Reilly and see what we can work out. If we are wrong in any way we will take care of it. Any request over and above or beyond the scope of the policy are considered on a case by case business.. I'll call Mr. Reilly personally and see what we need to do to straighten this out.. Keep in mind. This business is a top 5 supplier and will continue to be a top 5 supplier for many many years to come..
Update to my adventures thus far. Danny has come through as far as getting me a tracking number for a transmission replacement. Will update more once transmission is received and installed in vehicle.
I see it appears there may be a couple negative reviews to your name... I am glad that Danny was able to assist you in getting this transmission to you.. This Covid situation really has been a challenge for us from an employee and management perspective. Sorry , glad that we were able to come through Thanks Chris.. we did ship that transmission out to you last week. thanks. Still havent seen updated review
It's been 4 months from the time of my order. 3 months waiting on the transmission and the last month waiting on the refund. Worst customer service I've ever experienced in my life and I've delt with Comcast before so that's saying something. I'd recommend you mine the iron, smelt it into a transmission yourself before the call this company. How they stay open is a mystery to me. Update: after 20 or more phone calls and threatening legal action and a formal complaint to the Better business bureau, a refund has been issued to our bank of the original purchase made back in April. Speaking with Kevin will get you a sad story but nothing much beyond that. Also he will lie to you. Danny is pleasant but she will also lie to you as well as screen your calls for Jen. Jen the manager will avoid you like the plague if you want anything from her. Also will lie to you. In the end it was Jen who got my refund processed, about 3 weeks late but processed all the same so thanks for that. Probably unrelated to the individuals above but the company scrubbed all (and there were many) negative reviews from their website. Go Anywhere else for your needs!
ben my name is Kevin I work in quality department and I've been here 13 years.. true we have been experiencing obvious issues with shipping for the past 2-3 months i can get your refund processed for you. call (989)891-9212 ask for Kevin anytime after 3;30 pm monday through friday extenion 1009. thanks
I don’t write reviews usually but this company customer Service screwed me good. Long story short i never received my transmission i paid for on may-28-2020. After many calls All I was told Is wait and wait Including fake shipping number. After a month I called and canceled my order for refund. The refund part is another story Of waiting. So I couldn’t take it anymore, called my bank and filed a dispute. On July-8-2020 i got my money back that i work hard for it. Very bad experience with this company.
Well its another day still no call back. So they will not longer get my business period. Poor communication for sure. I will no longer allow my customers to buy these transmission either. I am just going to take it lesson learned and pay for a local shop to fix this shops problem. So $1200 lost with another $2200 to fix their broke transmission. If you decide to buy here be careful. I thought maybe the month long wait and poor communication during the purchase was just a coincident. But after reading all the reviews its the same for many
My name is Kevin Matt. Please call me at (989)891-9212 and see if we can work this out for you.
Ordered my transmission April 29,2020 Numerous phone calls to find out what’s happening and when I can expect to receive the product ordered was told several times I’d receive a tracking number on a Friday but received no tracking number tried numerous times of calling to receive no answer and a voicemail that cannot accept any messages unless you are bored and don’t have a life and need extra things to do in your life this wouldn’t bother me too much and as of today I haven’t received the transmission I ordered the only two things on my mind are will I get what I paid for and is the quality of the transmission on par with the customer service I’ve received so far feeling screwed
I placed an order on april 29th and a month, a half later and they had not even started on it. I called and got an answering service with a full mail box. When I did get through the lady I talked to about cancelling my order was rude and this is the end of June and still no refund. I called to day and was placed on hold and the phone hung up. Stay away from this company.
Yes, on certain transmissions we have had trouble getting core supply. Here in Michigan the Covid-19..
I am not one to write negative reviews (or any reviews for that matter), but after my experience with this company I felt I had to. I truly can’t describe how infuriating it is to work with this company. After placing my order, I received an Email stating that I would receive my tracking number with 7-10 business days. Guess what, no such Email occurs. I then proceeded to call the company. On the first call, they gave me a half-hearted excuse but said they would be shipping the transmission the next day. It did not. So, I call again and receive yet another assurance that they would be sending the transmission the next business day. They did not. A month later and I’m still in the same place. To make matters worse, they almost never actually answer the phone when I call and it’s impossible to leave them a message because their inbox is full from other unhappy customers. That being said, I don’t know why I bother because when they actually do pick up, they just lie. If you’re still wondering whether or not to make a purchase from them, I urge you to check out their BBB rating beforehand. I sure wish I had.
Please call kevin at (989)891-9212 tomorow morning at 8:00 am and Ill straighten this out. This Covid virus has complicate things enormously. We have been in business for 17 years and are a 4.4 star rating on google with over 1000 reviews. Ever since this virus we have been having some issues. Not normal for us.
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