Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
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Is Avail legit?
Avail (avail.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the support team for being friendly, highly responsive, and genuinely dedicated to providing a smooth advertising process for landlords. People note that the core services offered are reliable, cost-effective, and provide a wonderful overall value for successfully managing rental properties.
However, some people mentioned difficulties with the website, noting that it can occasionally feel glitchy, cause unexpected logouts, or make editing documents challenging. Some reviewers were not happy with customer service, pointing out long hold times on phone support, unresponsive communication channels, and difficulties resolving account access issues.
Auto-generated from all reviews of this business. For reference only.
Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
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Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
Reply from Avail 2026-01-29
Hi,
Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.
This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.
We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.
We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.
Avail has been a great tool for managing my rental property. I enjoy the easy and intuitive user interface and the simplicity of adding, screening, and managing tenants.
Reply from Avail 2026-02-12
Thank you so much for your thoughtful review!
We’re thrilled to hear that Avail has been a helpful tool in managing your rental property and that you’re enjoying the intuitive interface and tenant management features.
We appreciate you being part of the Avail community!
I used Avail for a few years with great success. I'm only renting an apartment in the home where I live, tours are in person, I have my own application and I never required bank information from tenants. I liked the affiliation with Realtor.com, which I trust. When Avast added verification that required downloading an app in order to transmit a selfie, in addition to a photo of government ID, I was done. I have lived in the home for over 20 years and it's very easy to verify my identity. I would use Avail again, but customer service would not unlock my account without the selfie. Dealing with customer service was a highly impersonal and negative experience, which it did not have to be.
Reply from Avail 2026-01-29
Hi Sue,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration you’ve experienced with the listing process.
To provide more context, at Avail, we take the security of our platform very seriously. To ensure the best experience for our users, our team thoroughly investigates and verifies all listings to minimize risk. We want all parties involved to feel safe when using our platform. We are sorry if this was not explained.
If you have any other questions, please don't hesitate to reach out to us!
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
Reply from Avail 2026-01-08
Hi Jack,
Thank you for sharing your experience. We sincerely apologize for the frustration and time spent trying to update your phone number and access your account. Long hold times, delayed resolution, and being disconnected from a call are not acceptable, and we understand how stressful this was—especially while trying to schedule a rent payment.
This experience does not reflect our service standards, and we appreciate you bringing it to our attention. We are currently in the process of growing our time to decrease those wait times.
We have followed up with detailed instructions via email in an attempt to help with a solution if your issue persists. We can confirm that wait times are currently stable, so if you have any questions, please don't hesitate to reach out to us at 312-292-9347 or at [email protected].
I received several inquiries, even though I didn't rent to these inquiries. My home got alot of interest
Reply from Avail 2026-01-08
Hi Sue,
Thank you for sharing such kind words regarding the Avail platform! We are happy to hear that you are pleased with the interest your home received when listing with us. You may be pleased to know that we have added even more listing partners. So, we hope that your next listing brings you even more leads.
If there's ever anything we can do to help make your experience better or if you have any questions about the Avail site, please do not hesitate to reach out to our Customer Care team!
Hi Edward,
Thank you for sharing! Glad to hear that you are pleased with the Avail service. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
They were simply honest and did what they said they would do.
Reply from Avail 2026-01-08
Hi Bruce,
Thank you for sharing! We are happy to hear that you are pleased with our honesty and follow-through—it means a lot to us. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Slower than molasses, glitches constantly, pages can hardly load, and good luck trying to upload pictures.
Reply from Avail 2026-01-08
Hi Leland,
Thank you for sharing your feedback. We’re sorry for the time and frustration caused by slow performance, glitches, and difficulty uploading photos. We understand how disruptive this is when you’re trying to meet deadlines, and this experience is not what we aim to provide with Avail.
We appreciate you taking the time to let us know and will share this feedback with our team as we continue working to improve performance and reliability. Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our development team for future enhancements.
For immediate assistance, please contact us at avail.co/contact.
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but I think that because of the security to keep information safe.
Reply from Avail 2026-01-08
Hi Brett,
Thank you for taking the time to leave a review! We’re glad you found the information provided on the platform helpful and that your tenant was able to complete the application smoothly. We appreciate your understanding of the security features and your willingness to use Avail again.
Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our team for future enhancements.
My boss has several properties that I help him maintain and this website made my job so much easier. I am not a realtor and my work for the company is actually AR, AP, HR and office manager so this has been extremely helpful. I had a few issues with setting up the payment but that was not Avail that was me. I had to call and get some needed info to solve the problem and the tech was so helpful and most importantly it wasn't some horrible help desk that you can't understand. The tech was patient, knowledgeable, and personable. This site is amazing and an absolute time saver.
Reply from Avail 2026-01-08
Hi Michelle,
Thank you so much for the thoughtful review! We’re glad Avail has made managing multiple responsibilities easier for you and that our support team was able to help when needed. It means a lot to hear that using the platform and your experience saved you time and supported your work—we truly appreciate you sharing this.
Please let us know if there is ever anything we can do to help make your experience even better.
Posting on several rental sites for free. Love it!
Reply from Avail 2026-01-08
Hi Dana,
Thank you for the great feedback! We’re glad you’re enjoying the ability to post on multiple rental sites for free and appreciate you taking the time to share your experience. You may be pleased to know that we are working to add even more listing partners.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
I just find the effort being minimal and if there is an internal problem they are not afraid to let you know.
Reply from Avail 2026-01-08
Hi Patrick,
Thank you for sharing your perspective. We appreciate your recognizing our transparency, and happy to know that you have found ease in the use of our platform.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Up to this point, the company does absolutely everything well. The customer service is second to none. The platform is very friendly, and whenever it's not, the customer service reps are sure to answer any questions completely and thoroughly.
Reply from Avail 2026-01-08
Hi Patti,
Thank you for the kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that our platform and customer service have been helpful, and we’re grateful for the opportunity to support you.
Hi there! Thank you so much for your kind words. We’re glad to hear you found our Care Team helpful and quick to assist. We appreciate you taking the time to share your experience. Thanks for using Avail!
Hi Helen,
Thank you for the 5-star review! If there is ever anything we can do to help make your experience even better, please don't hesitate to reach out. Our Care Team is here and ready to help.
Avail's customer service team is patient, talented and highly professional.
Reply from Avail 2025-11-13
Hi Carol,
Thank you so much for sharing your experience. We are thrilled to hear that our customer service team made such a positive impression. Your kind words about their patience, talent, and professionalism mean a lot to us, and we will be sure to share your feedback with the team.
We truly appreciate your support and look forward to continuing to serve you. Thanks for using Avail!
I was able to resolve the issue I was having prior to hearing back from the customer service representative, but have had a good experience in the past with assistance.
Reply from Avail 2025-11-13
Hi June,
Thank you for sharing such kind words regarding the Avail platform! We’re glad to hear that you were able to resolve your issue, and we apologize for the delay in getting back to you. We hope you’ll be pleased to know that we’re expanding our team to help reduce response times moving forward.
If there’s ever anything we can do to help improve your experience, please don’t hesitate to reach out to our Customer Care team. We’re always happy to help where we can!
Overall, I'm very happy with Avail. It's easy to use and has the features you would want as a landlord and very reasonably priced.
Reply from Avail 2025-11-13
Hi John,
Thank you for your kind words. We are glad to hear that you are happy with Avail and find it easy to use, well-suited to your needs as a landlord. Providing a reliable and affordable platform is exactly what we aim for, and your feedback really reinforces that effort.
We truly appreciate your support and look forward to helping make your rental management experience even better!
Hi Joe,
Thank you for sharing such kind words regarding the Avail platform. We are happy to hear that you are pleased with the support you received. If there is ever anything we can do to help make your experience even better, please don't hesitate to reach back out. Our team is here and happy to help!
Hi Marvet,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service effective, helpful, and honest. That is exactly the experience we strive to provide, and it means a lot to know you would choose to work with us again.
We truly appreciate your trust and look forward to continuing to support you in the future!
