Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Written by the business, not verified by us.Avail (avail.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 63% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being friendly, highly responsive, and genuinely dedicated to providing a smooth advertising process for landlords. People note that the core services offered are reliable, cost-effective, and provide a wonderful overall value for successfully managing rental properties. However, some people mentioned difficulties with the website, noting that it can occasionally feel glitchy, cause unexpected logouts, or make editing documents challenging. Some reviewers were not happy with customer service, pointing out long hold times on phone support, unresponsive communication channels, and difficulties resolving account access issues.
Auto-generated from all reviews of this business. For reference only.Hey Ted, Thanks so much for your review! We’re happy to hear you’ve had a great experience with our communication. Clear and helpful support is something we always aim for, and it’s great to know that came through! Please don't hesitate to reach out if you need anything moving forward!
UPDATE RESOLVED: replied and followed up and I have no issues with my account. Cheers, and kudos to them for reaching out after. === Blocked my listing and account saying "This decision is final, and no further details can be provided." after I provided 1. id verification 2. property tax document proving proof of ownership 3. landlord's lease 4. explicit written permission in multiple forms 5. I offered to provide bills too. Only to deny me with "decision is final and no further details". One possible conclusion is the lady is on a power trip because she didn't like me trying to be thorough earlier? What. the. Ridiculous. Exchange: Giselle Castellanos (Avail) Oct 9, 2025, 1:41 PM CDT Dear namehere, We have received the documents submitted following the suspension of your Avail account. After a thorough review, we will not be restoring access. This decision is final, and no further details can be provided. Kindly, Listing Support Team === Oct 9, 2025, 1:30 PM CDT 1. Previously attached the property tax document, I included the image below again for convenience. 2. Attached written permission (in pdf and .eml form) where landlordname agrees to allow me to sublease as per written permission which to us was a formality but we did do it for cases like this where we needed to follow legal rules. I have numerous other texts and emails between us or she can confirm to you that I have written permission to do so. I have more I can correlate for you if you would like to verify both of our addresses and our lease agreement but I hope all of this and landlordname completing the ID verification link included originally will be sufficient. Let me know if you would like anything else. 3.our lease agreement see attached PDF image.png This is the worst customer support and I'm quite upset so I'm taking the time to write this. Funny how it seems there might be fake listings but after I went through all this effort, they remove me? I did delete and relist but that shouldn't trigger this sort of response.
Hi Adam, We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved. We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at [email protected].
Avail wants entirely to much personal information to simply post and ad.
Hey Jeffery, Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us. That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides. We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!
The platform is decent for posting listings, but it’s extremely frustrating to use when collaborating with others. It automatically logs you out about every 20 minutes, causing you to lose any unsaved work. After losing my progress multiple times, I’ve had to start drafting everything in Word before entering it into Avail. This constant issue makes editing and communication a headache. Overall, it’s a functional tool, but the poor session management and workflow interruptions bring it down to two stars.
Hey Chris, Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property. I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord. Thank you again for taking the time to share your experience and help us make Avail better.
Hi Tom, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference. We appreciate you taking the time to share your experience and for being part of the Avail community!
Hard to find, but once I talked to someone, he was very helpful.
Hi Alan, Thank you for sharing your feedback! We’re glad to hear that once you connected with our team, you received helpful support. We understand that sometimes reaching the right person can be tricky, and we appreciate your patience. Your experience helps us continue improving, and we’re here to make every interaction as smooth as possible.
The transparency of what the tenants
Hey David, Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.
After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading. The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for? It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested? We would have happier tenants if we gave them papers to fill and ran our own reports for them for less $$ on transunion (about $7 cheaper). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly.
Hi Marc, Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants. You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team. We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly. Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.
Hey Bryan, Thank you for sharing your experience with us. We understand how important it is to receive a steady flow of inquiries, and we’re sorry to hear that you’ve only received two so far. The number of leads can depend on several factors, such as market demand in your area, listing details, and seasonality. Our team would be happy to review your listing with you and provide suggestions that may help increase visibility and attract more prospective tenants. Please don’t hesitate to reach out so we can work together to improve your results. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at [email protected]. We truly appreciate your feedback, as it helps us continue refining our platform to better serve the Avail community.
Avail has been great all around. No complaints at all.
Hey WelMar, Thank you so much for sharing your experience! We’re thrilled to hear that Avail has met your expectations and that you haven’t had any issues. It’s wonderful to know that our platform is helping make property management easier for you, and your feedback motivates our team to continue delivering reliable, high-quality service. If you ever need any support or have ideas to improve your experience, we’re always here for you!
you don't reply to my messages!!! feels like i've been blackballed. i've call! texted! and email!!! and nada!!!!
Hi William, We’re truly sorry to hear about the frustration you’ve experienced, and completely understand how upsetting it must feel to be left waiting for a response. Please know that we value every user and your messages are important to us. We’d love the chance to make this right—please reach out to us directly, Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and our team will work with you to resolve any issues.
Good website Has many roots The landloards & tenants have all the opportunities to apply and find what they need. Thanks for the simplicity and the efficiency. Othman
Hey Othman, Thank you for your wonderful review! We’re so glad to hear that you find our website easy to use and efficient. Our goal is to make property management simpler and more accessible for everyone, and it’s great to know that both landlords and tenants are finding what they need. Your kind words inspire our team to keep improving, and we truly appreciate you taking the time to share your positive experience!
Customer service was very efficient and very helpful and answered all my questions .
Hi Debra, Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you. Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!
Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full service, one-stop management software.
Hey Pamela, Thanks for taking a moment to tell us about your experience! We’re delighted that you see the value in the Avail platform and that our customer service improvements over the past months have made a positive impact. We know that occasional technical errors can be frustrating, and your feedback helps us focus on the areas that matter most. It’s wonderful to hear that you’re enjoying the convenience of having a full-service, one-stop management solution, and we look forward to continuing to provide you with reliable tools and support.
Cumbersome for more than one user, ie; an owner and a manager. Takes too long for the review process prior to publishing and your chat bot suggested rebooting the publishing process after 12 hours which was bad advice as it just put me back to the beginning.
Hi Elaine, Thank you for sharing your experience with us. We completely understand how frustrating delays in the review process can feel, especially when managing a property involves more than one person. Our review process is in place to help protect both landlords and tenants, but we recognize that the timing can sometimes create challenges. We truly apologize for any inconvenience this caused, and for the advice to restart the publishing process, which unfortunately wasn’t the right direction. We’re actively exploring ways to make this step smoother and faster for our users. Your feedback helps us identify where improvements are most needed, and we’re grateful you took the time to share it with us.
I’ve previously used FB Marketplace to post listings. Within a months time Avail found higher quality people, and they post your listing on Many other rental sites automatically. I am very happy that I took a risk to try something new to attract tenants. Thank you Avail 👍👍
Hey Lori, Thank you for sharing your journey with us! We're delighted to know that using Avail helped you find the right tenants more quickly and easily. It's incredibly rewarding to hear that our goal of making the rental process smoother and more effective is truly making a difference for you. We appreciate your trusting Avail and look forward to continuing to be a part of your success!
The most important: Avail’s Customer Service, excellent support.
Hi Romel, Thank you for highlighting our customer service! We’re so glad to know that the support you received made a positive difference. Providing excellent, reliable service is at the heart of what we do, and your feedback means a lot to our team. We’re grateful for your trust and look forward to continuing to be here when you need us.
Very helpful, and good service
Hi Frances, Thanks for the great feedback! We're so glad you've had a positive experience with Avail and found the platform helpful. We appreciate your support and are here to help whenever you need us!
Hey Maria, Thanks for the great feedback! It's fantastic to hear that our team's support has been so helpful and responsive. We're committed to providing the best service possible, and knowing we're succeeding means a lot to us. Please don't hesitate to reach out if there's anything else we can do for you.
The lease process was very easy and the renewal too. Very happy with this tool!
Hi Diane, Thanks so much for the feedback! It's fantastic to hear that both the lease process and the renewal went smoothly for you. Making rental management easier and more efficient is exactly what we aim for, so we're thrilled that Avail is helping you do that. We truly appreciate your kind words!
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