Vera happy with the fast delivery of my P2S but…
Vera happy with the fast delivery of my P2S. Not a 5 stars because the filamento bought together came in a separa-te delivery that took mane more days to come.
About Bambu Lab
Data updated- Website
- bambulab.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 965 reviews
- Replies to negative
- 97% (360/370)
Do you own Bambu Lab? Claim this profile for free and start replying to reviews.
About this business
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Written by the business, not verified by us.Is Bambu Lab legit?
Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Auto-generated from all reviews of this business. For reference only.What people say
Great products. poor packaging
The products are fine but the packaging poor. The carton box was way to big and rolls of filament we tossing around. The box was also severely damaged.
Fast Delivery
Fast Delivery, the order-process is not very clearly structured. I have always to check whether my order is now in the shopping-cart
AMS required
I did not recognize upfront, that an AMS is required to print two colours in parallel. I still do not! Never the less the handling of my order was perfect
So far everything fine and time between…
So far everything fine and time between order placement and announcing shipment details where on Amazon level. Thursday to Saturday for a heavy packet is great! Only personally a bit disappointed or better unlucky was to ship the new printer with DHL and filament with Dpd. Printer arrived Saturday morning….dpd Monday afternoon - it was felt loong weekend looking at a nice printer 😁
4 hottends forthe a1
Everything was good.
Great product
Great product, very user friendly!!!
Quick and good quality.
Quick and good quality. Downsides: Filament prices higher than competition. The pictures of the TPU-Feeder left the wrong impression of a complete delivery including cover.
Two Suggestions for Shipping and Order Flexibility
There are mainly two things I'd like to suggest based on my experience: 1. Package weight and delivery May I suggest taking a look at labor regulations regarding the maximum weight a single person should be expected to lift or carry? The delivery driver was NOT happy about having to carry my almost 40 kg package of filament up to the first floor! ;) Perhaps splitting larger orders into smaller, more manageable packages would make life a little easier for delivery drivers. 2. Adding forgotten items to an existing order It would be great if you could make it easier to add forgotten items to an order that hasn't shipped yet. Maybe you could even keep the original bulk discount tier active for 24 hours after placing an order. For example, let's say I order 15 rolls of filament and receive a 40% discount. Nine hours later, I realize I forgot to add three different rolls. It would be nice if I could add those rolls to my existing order, or place a separate order within that 24-hour window, while still receiving the same 40% discount. I think this would be a great customer-friendly feature, especially for people who regularly place larger filament orders. Other than these two suggestions, I've been very happy with my experience with Bambu Lab so far!
It is great experience and very good…
It is great experience and very good Printer and very easy guides. But some Feature are missing which are very important for example there is no shut down button u have to pull the cable to turn it off. Also there is no function to close the lamp inside the X2D which is annoying a bit, when is still on over night, if I forgot it.
customer service it is very strong
they sent me the wrong filament but they change me in one week without complaining. the printer is very usefull and strong
The delivery company was awful
The delivery company was awful! Says that they vill delivered one day. ... they never came. . 4 days later i goes and pick up tha package by my self becuse they didnt delivered it.
Website is almost perfect.
Website is almost perfect. I remove one star due to frequent stock shortages of certain filaments.
Everything went as expected
Everything went as expected, shipment arrived in the specified date range, without any issues, the installation was easy to follow with the step by step guide provided inside and no additional tools were needed. It also came with a bit of pla to test, altho some of the built-in testing prints required more than provided. On that same note, i ordered some PLA spools specting them to came along the printer, but arrived a couple days later than it, which botered me a bit, but at least now i know.
Great Company
Great Company Easy interface to order printer and filament. Came as 2 x individual packages within timeframe indicated at time of order. Very easy to setup with outstanding guidance resources available. An absolute novice to 3d printing was up and producing first 3D print within an hour of setup... still get giddy at how easy this is... looking to explore more... Highly recommended to all who may be intereste in embarking on building some 3D creations.
On the first week its self machine is…
On the first week its self machine is not working and still stuggling to return the product. No proper return service. Completely not happy with the product and service
Reply from Bambu Lab2026-10-15
We understand your frustration with the return process. We have located your support ticket, and our team will continue to follow up through it as your request is being processed. Feel free to reach out to us through your ticket if you need any further assistance.
The answers to my questions were not…
The answers to my questions were not answered adequately and since I was unable to repair it I returned it. I liked the H2S allot, right up until I kept getting extruder overload messages, so I was hesitant to take another in exchange, but I did, and it has work great so far - over 50 hours.
Reply from Bambu Lab2026-10-15
We appreciate your perspective to help us evolve. We are glad to hear that your replacement printer has been working great for over fifty hours so far. Feel free to reach out if you need further assistance with your hardware setup via ticket. https://bambulab.com/en/my/support/general-inquiry
Promised me a replacement
Promised me a replacement, I denied because nothing was delivered so I'm scared of happening again. Asked for a refund, now they ignore. :)
Reply from Bambu Lab2026-10-16
We are sorry to learn about your experience and the frustration you have faced . We have located your support ticket, and our team will continue to follow up with you through this existing channel. We have also noted your experience for our future optimization. Feel free to reach out via your exisiting ticket if you need further assistance.
cant actived my usd acompte
cant actived my usd acompte 😡😡😡😡 after 2 weeks, still pending
Reply from Bambu Lab2026-10-15
We’re sorry to learn about your experience with the account activation process. We have noted your feedback regarding the pending status for our future optimization. Feel free to reach out to our team if you need further assistance with your account setup via the ticket. https://bambulab.com/en/my/support/general-inquiry
Bought both printer and ams seperatlty…
Bought both printer and ams seperatlty but aperantly its a car with no wheels, when you but both you end up with a incomplete setup because vitale parts are sold seperatly, i dont mind paying more for the ams when the item is included but paying for shipping after spending nearly 1000€ is just criminal, the other brands we reviewed are better when it comes to service and aftersales support, the Chinese way of service Doesnt work in europe, shake on you and be better
Reply from Bambu Lab2026-10-16
We appreciate the detailed review regarding your purchasing experience and delivery costs. We have noted your perspective on our product configuration and shipping setup for our future optimization. Feel free to reach out if you need further assistance with your hardware setup through our live chat service via the link below. https://support.bambulab.com/liveChat