Fast delivery but unfortunately they…
Fast delivery but unfortunately they don’t pack a fitting allen key to the order.. didn’t have one laying around so it was a little trouble for something that’s cost 0,50cents
About Bambu Lab
Data updated- Website
- bambulab.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 965 reviews
- Replies to negative
- 97% (360/370)
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About this business
Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Written by the business, not verified by us.Is Bambu Lab legit?
Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Auto-generated from all reviews of this business. For reference only.What people say
The delivery was very quick and all…
The delivery was very quick and all parts were easily assembled. Though I would like foraing slicer support.
Easy and quick to order parts
Easy and quick to order parts. The only downside is that l can’t invoice my company.
Almost all perfectly.
All perfectly delivery, not too much time. Full control with tracking. The "start kit" was smashed by 10 filments boxes. Thats why 4 stars. Need to have little be more carefull.
After I bought the printer
After I bought the printer, they lowered the price to less than 100€, and since I have a business account, they didn't issue a refund for the 100€.
Reply from Bambu Lab2026-10-14
We understand your disappointment regarding the recent price adjustment. We have noted your experience for our future optimization of our sales and store policies. We truly appreciate you sharing your perspective to help us evolve.
Extremely Disappointed with Bambu Lab
Extremely Disappointed with Bambu Lab – Think Twice Before Buying! Honestly, I wouldn’t recommend buying anything from Bambu Lab based on our experience. We recently bought a Bambu Lab A1 Combo for my son. At first, everything was great. We were enjoying printing little things together, and my son was really excited about it. Then suddenly, out of nowhere, the printer completely stopped working. No warning, nothing. Just like a ghost! Since then, we’ve been trying to get help from Bambu Lab through their support ticket system, and the experience has been absolutely frustrating. Instead of offering proper customer support, they keep sending enormous emails with around 30 pages of troubleshooting instructions. They expect me to get a screwdriver, open up parts of a brand-new machine and start checking and fixing things myself! I’m not an electrician or a technical expert. I’m simply a parent who bought a 3D printer for his son to enjoy. Why should I be expected to dismantle a machine that we’ve only just purchased? I’ve sent them videos, photographs and explained the problem several times. I’ve repeatedly requested a simple phone call or video call so someone can guide me through the issue. But all I receive are what seem like robotic replies: “Dear User, please follow the troubleshooting procedure.” Now I’ve requested a refund, and even that has become another complicated process. More forms, more order numbers, more links and instructions. Some of the links even redirect me to the American website! Why does getting help or returning a faulty product have to be so difficult? We didn’t buy this printer to become repair technicians. We bought it for my son to enjoy, learn and create things. My advice to anyone in the UK considering a 3D printer is to think carefully about the after-sales support before spending your money. Buy from somewhere where you can actually speak to a real person and get proper help when something goes wrong. A good product means nothing without good customer service. Bambu Lab, please stop sending generic troubleshooting emails and start treating your customers like real people.
Reply from Bambu Lab2026-10-15
We are sorry to learn about your frustration regarding the hardware failure and the support experience you received. We have located your support ticket, and our team will continue to follow up with you through it to address your concerns. Feel free to continue communicating through the ticket if you need any further assistance with your case. We appreciate your patience as we work through the ongoing assistance process.
I did not receive my package.
Reply from Bambu Lab2026-10-14
We are sorry to learn about your frustration regarding the missing package. We have located your support ticket, and our team will continue to follow up with you through it. We appreciate your patience as we work through the ongoing process.
AMS accessory pop-up recommendation
For first time AMS buyers please pop up a window after putting into cart for a 4 spool offer. I ordered my AMS with 4kg bambu filament just to realize these are just refills that i can't use by themselves, and the filaments i had at home were too wide and couldn't fit, and because of that i had to order ths spools separately and it made me wait 3 more days. It's not the end of the world, it wasn't super urgent for me to print, but it could have been avoided with a simple pop-up offer with a short recommendation or like "customers are buying these things together". The system itself works great and super helpful!
Fast Delivery .
For x2d printer hard to fit material to…
For x2d printer hard to fit material to next model from store
Easy of use right out of box
Service for problems could be quicker
it was almost everything perfect
it was almost everything perfect, the only thing i didn't get is why i can't delete the cart all in one go, and sometimes the page refreshes when i don't want to and i lose the cart and when i put the same items in the cart the final price is always different than before. the shipping time and everything else was fantastic
Delivery driver did not deliver to…
Delivery driver did not deliver to address
Reply from Bambu Lab2026-10-14
We are very sorry to hear about the delivery issue you experienced with your package. We have located your support ticket, and we kindly invite you to check your ticket details so we can continue assisting you. We have noted your experience for our future optimization.
Delivered to the wrong address
Delivered to the wrong address. All I got was a photograph of a pair of legs , a Bambu box and flooring. I haven’t got a clue as to which address it was delivered to
Reply from Bambu Lab2026-10-13
We are sorry to learn about your delivery experience and that your package was sent to an incorrect address. We've noted your feedback regarding the shipping process for our future optimization. If you need help regarding your package delivery, please reach out by submitting a general ticket. https://bambulab.com/en/my/support/general-inquiry
Stolen package not replaced.
The order was delivered outside of our delivery hours, on a weekend when we are closed, the package was stolen and Bambu will not replace it.
Reply from Bambu Lab2026-10-14
We’re sorry to learn about your disappointing experience with the delivery and the loss of your package. As your shipment was marked delivered some time ago, it falls outside our standard carrier claim window, which unfortunately limits the options available to our team. We’ve noted your experience for our future optimization to improve our logistics and support services.
Had problems with the studio app but…
Had problems with the studio app but otherwise no problems at all
Order was quick
Order was quick. Got what i ordered. One spool of black petg was tangled. But its okay now. Happy that i can print spools for refill.
Good experience.
Quick Delivery / Opened/damaged Boxes
Delivery was quick, order placed Wed evening, arrived Fri morning. This beat my expectation but did fool me a little with DPD notifications on Wednesday night However having bought nearly 30 reels of filament, 4 had boxes that were open with one having a bag that had lost its vacuum. All others had unopened bags still. The filaments are great and the bundle price was cheaper than ok brand filament on amazon so I will definitely be ordering again regardless of opened stock