BeFrugal (befrugal.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Nicole Green · 5 reviews · Experienced 2026-05-22 ·
★★★★★
I love BeFrugal
I love BeFrugal. For me payout always run smoothly, no problems at all. On another cash back site long ago I requested payout as American Express and as Mastercard at another time (I wanted Visa but the site stopped carrying them) and got the gift cards but every time with both of them I always had problems using it. I never knew why. With Be Frugal Visa gift card I never had any problems using it and it always arrives soon after I request payout (even close to holidays). Be Frugal is so awesome and so easy to use. I love that it has a Daily Check in to earn points and the other ways to earn are great too. So glad I found this site!
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Sandra · 14 reviews · Experienced 2026-05-19 ·
★★★★★
Spending money!
Ever since I opened my account, I have allowed it to perform quietly in the background, and once I see the amount I want to withdraw, I go and complete the process, and voila!!! More money to use on things I want for myself. I love this app!!! I definitely recommend everyone to give it a try; you have nothing to lose, but you gain extra cash for things you are already purchasing.
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Kathy · 5 reviews · Experienced 2026-05-17 ·
★★★★★
Great
Easy to use. Good bargains. Nice payout.
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customer · 3 reviews · Experienced 2026-05-01 ·
★★★★★
I have received paybacks twice…
I have received paybacks twice totallying over $50. There are lots of "procedures" to do to earn cash back, but if done right and folowwing the instructions, you do earn cash backl It is the best cash back site I have used.
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kingalex · 11 reviews · Experienced 2026-04-29 ·
★★★★★
Experience straightforward and great…
Experience straightforward and great and easy to use. discount were great and easy to use.
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Angela Boaz · 1 review · Experienced 2026-04-30 ·
★★★★★
I am getting cash back on the places I…
I am getting cash back on the places I shop most often. It is easy and the program works!
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Sarah Mae McC · 4 reviews · Experienced 2026-04-26 ·
★★★★★
one of my 1st and fav
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Bruce · 1 review · Experienced 2026-04-16 ·
★★★★★
Was I Just Scammed?
Bought a laptop through Lenovo on BeFrugal expecting 9% cashback. Nothing showed up. Contacted support, provided my receipt and everything they asked for. They said they’d investigate and it could take up to 90 days.
Got a response in 9 days. Claim denied. The explanation was basically a template that said I must’ve clicked outside their site, used another coupon, had another toolbar active, stuff like that. But I didn’t do any of that. I followed their process.
What bothers me is there’s no detail, no evidence, just a canned reason that could be given to anyone. No transaction logs, no specifics, nothing. So how are you supposed to know what actually happened or push back on it?
Feels like they have a convenient system where they can deny claims without real accountability. Either they’re actively trying to keep the money or their system is just broken. Stay away!
Reply from BeFrugal2026-04-27
Hi Bruce,
We’re sorry for your experience and understand why this was frustrating, especially given the limited detail in the response you received.
Cash Back can only be credited when a tracked click from BeFrugal to the retailer is recorded and later confirmed by the merchant. In this case, no qualifying click was reported back to us. We also filed a tracking appeal with Lenovo, and it was declined with the note: "Rejected. Another marketing channel was credited with sale." This means the retailer attributed the purchase to a different source, not BeFrugal.
This can happen due to session interruptions, browser extensions, or other tracking issues, even when the process seems to be followed correctly.
We understand your concern about the response feeling generic. We do our best to share details, but we are limited to the information provided by the retailer and do not have access to deeper transaction-level data.
We do not benefit from denied claims. If a purchase is not tracked and approved, we are not paid either. We would still like to review your case again, so please contact our Customer Care team at [email protected] with your order details.
— The BeFrugal Team
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Courtney · 1 review · Experienced 2026-04-23 ·
★★★★★
BEWARE
BEWARE! I was loving BeFrugal in the beginning. I was building up points and had no issues. The past month, nothing but issues. I had 2 receipts that I tried to upload and kept getting an error “You’ve selected more offers than on your receipt”. I checked and verified more times than I can count and it was all correct. Contacted customer service and can’t get assistance. I either get no response or passed off to contact someone else and then they tell me to contact the original contact. Those 3 receipts had well over $100 worth of points. Now I uploaded a receipt last night and all offers were rejected stating “item not found on receipt”. I sent in for a manual review and it was rejected stating “no matching offers”. I fear this company sucks you in and then stops rewarding you. SCAM!!!
Reply from BeFrugal2026-04-23
Hi Courtney,
We’re really sorry to hear about your recent experience, especially after things had been working well for you previously. We understand how frustrating it is when receipt submissions don’t process as expected or offers are rejected after review.
For receipt-based rewards, our system matches the exact items and quantities on your receipt to the specific offer requirements. Errors like “more offers than on your receipt” or “item not found” can occur if there are slight differences in product names, sizes, quantities, or if the item doesn’t meet the offer’s exact terms. Manual reviews follow those same requirements to ensure consistency and fairness across all members.
That said, we never want the process to feel difficult or like you’re being passed around. We’d appreciate the opportunity to take another look at your submissions and make sure everything was reviewed correctly. Please reach out to our Customer Care team at [email protected]
with your account details so we can investigate further.
We truly value your membership and want to make sure you’re receiving all eligible rewards.
— The BeFrugal Team
My Fast payouts and reliable cashback serviceexperience with Befrugal has been…
My experience with Befrugal has been excellent from start to finish. The platform is easy to use, cashback offers are competitive, and tracking works perfectly without missing any transactions. I especially appreciate how fast and reliable the payout process is. Everything is clear and transparent, which makes it a trustworthy service.
Give your review a title:
Fast payouts and reliable cashback service
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Mary Jo C · 11 reviews · Experienced 2026-04-21 ·
★★★★★
Fairly new to this
I just requested my 1st payout out so far so good and I have no complaints
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linh nguyen · 1 review · Experienced 2026-04-18 ·
★★★★★
Scam company
Scam company, they told me if my account has been suspended but
i still have a cashback inside my account. $495 .they did not allow me to withdraw it.
Customer service is hiding behind "noreply" email .
They only need your money,they never help you if your cashback is missing.it will pending forever.
And if you have a large cashback. they will suspend your account.
Reply from BeFrugal2026-04-21
Hi Linh,
We’re sorry to hear about your experience. BeFrugal does not suspend accounts or withhold Cash Back arbitrarily — account suspensions only occur when our system detects activity that violates our Terms of Service or when required verification steps are not completed. These measures are in place to protect both our members and our retail partners.
We also want to clarify that having a larger Cash Back balance does not result in suspension. Many members successfully earn and withdraw significantly higher amounts without issue.
Regarding communication, while system-generated emails may come from a “no-reply” address, our Customer Care team is available and actively assists members through our support channels. We do not keep funds unfairly — if Cash Back is confirmed and the account is in good standing, it is always paid out.
We would welcome the opportunity to review your account and help resolve this situation. Please reach out to our Customer Care team at [email protected]
with your account details so we can take a closer look.
— The BeFrugal Team
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Mindy A Smeal · 1 review · Experienced 2026-04-17 ·
★★★★★
I love the Befrugal site
I love the Befrugal site. I have been using them for years
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Scorch · 1 review · Experienced 2026-04-14 ·
★★★★★
MORE FRAUD & NEGLIGENCE OR THEFT OF CREDIT? WE'LL LET THE FTC & AG SEE WHAT'S WHAT
Fraudulent & negligent.
Was just notified that my legitimate percentage back was being taken away with some nonsensical reason.
I'm about to report them to the FTC, AG, DA, 7 On Your Side, et al.
Constantly having to fight for rebates even though shopping trips are 'recorded'. There always seems to be an issue.
Keep a paper trail, although that doesn't seem to work either.
Why are you advertising that the merchant will give cashback& after the item is bought & delivered IF THEY DON'T? That's fraudulent.
Many on social media are complaining about the lack of points as well.
Are you going belly under?
JUST HAD TO 'REMIND' YOU OF 2 PURCHASES THAT YOU'D NOT CREDITED ME FOR.
NONSENSE REGARDING NOT OPENING UP SITE WITH A LOGIN--EXCUSE.
I AM REPORTING YOU TO THE FTC & AG.
Reply from BeFrugal2026-04-21
Hi,
When Cash Back is reduced or removed after initially appearing, it’s because the retailer later reported the transaction as ineligible — for example due to returns, order changes, use of non-qualifying coupons, or other conditions in their terms. While shopping trips may record the visit, final eligibility is determined by the retailer after purchase.
We do not benefit from denying valid Cash Back — if a retailer does not approve a transaction, they do not pay us either.
We’d appreciate the opportunity to review your case more closely and clarify what happened. Please contact us at [email protected] with your order details so we can investigate further.
— The BeFrugal Team
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California V · 5 reviews · Experienced 2026-04-17 ·
★★★★★
This was the last time I used BeFrugal
I placed an order on a website through BeFrugal, where I was promised 45% cashback for my first purchase. This was indeed my first order on that site, so I fully expected to receive the advertised rate.
However, I was only credited with a few percent at the standard rate instead. I contacted customer support to investigate the issue, but they refused to look into it .
This kind of customer treatment is disappointing and undermines trust. Because of this experience, I have decided not to use BeFrugal again and would not recommend this service to anyone expecting fair and transparent cashback terms.
Reply from BeFrugal2026-04-21
Hello,
We’re sorry to hear about your experience and understand how disappointing this must have been. First-time purchase bonuses, such as “up to 45% Cash Back,” typically apply only up to a set purchase amount (for example, the first $150), with the standard rate applying to any remaining balance.
That said, we’d still like the opportunity to review your order to ensure everything was credited correctly and that the applicable rates were applied as intended. Our goal is always to provide fair and transparent Cash Back.
Please reach out to us at [email protected] with your order details so we can take a closer look.
— The BeFrugal Team
Once I figured it out, it was easy to use. Now I have to wait and see if it works out OK.
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K S · 1 review · Experienced 2026-04-10 ·
★★★★★
I love this app
I love this app. Rewards for spending. SO COOL!
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Kym · 1 review · Experienced 2026-04-11 ·
★★★★★
I like the fact that they held my money…
I like the fact that they held my money until I wanted it unlike Rakuten who transfered it to my PayPal without my knowledge and in small increments it just gets wasted. Today I was able to transfer almost $150 to replace my power washer and get a spray painting booth.
However my last offer was to get a Sam's Club membership for $13.50 however when you click on it and get to Groupon it comes up as $25. I tried it multiple times and nothing changed. Neither BeFrugal or Groupon was of any help.
