Bench Accounting (bench.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-11.
I'd rate 0 stars if I could. Bench has been the absolute worst company I've ever dealt with in my life. I've been strung along for almost a year now with monthly service charges just to get Bench's non-existent tax department to complete my 2024 taxes, which they still have not completed (it's now Feb 2026) it took them until August of 2025 to complete the 2023 taxes. No phone calls, multiple times they have charged me without notice for full-years worth of services despite denying service.
Reply from Bench Accounting2026-02-20
Hi Josh,
We’re very sorry to read this and understand how frustrating this must feel.
Your feedback has been escalated internally for immediate review. We are looking into the full history of your account, including tax completion timelines and billing concerns, and a member of our team will be reaching out to you directly to review this in detail.
We appreciate you bringing this to our attention and are committed to fully reviewing what happened.
I highly recommend using Bench for your Bookkeeping!
I highly recommend using Bench for your Bookkeeping needs as Renu my Bookkeeper is fantastic!
Reply from Bench Accounting2026-02-20
Thank you so much for the recommendation! We are thrilled to hear that Renu has been fantastic to work with and that you have had such a positive experience.
We truly appreciate your trust and your kind words.
J
Joanna Tesh · 1 review · Experienced 2026-02-06 ·
★★★★★
My years with Bench Accounting
I have been with Bench Accounting for five years. Overall, I have been pleased with my services from them. Bench was ahead of schedule with my financial package this year which was an improvement from last year. My personal bookkeeper has been great in communicating with me in a timely manner. Just recently after reviewing my financial package I noticed a change that needed to be made. My bookkeeper jumped right on it and updated immediately. The only complaint I have, is that I have one financial institute I deal with, which they have had trouble digitally connecting with and requires me to have to upload my monthly statements to my bookkeeper. Other than that, I personally feel using Bench Accounting has saved me time and frustration and has been money will spent.
Reply from Bench Accounting2026-02-20
Thank you for being with us for five years and for sharing such thoughtful feedback! We are glad to hear that your financial package was delivered ahead of schedule this year and that your bookkeeper has been responsive and quick to make updates when needed.
We understand that manual statement uploads can be inconvenient when a financial institution does not consistently connect. We appreciate your patience with that piece and are always working to improve connection reliability where possible.
Thank you again for your continued trust. We are grateful to support your business and appreciate your honest review.
Bench provides me with the level of confidence, every small business owner needs for more restful sleep.
They have been accurate, attentive and extremely responsive to all my accounting (and tax) needs over the last 4 years.
I cannot recommend Bench highly enough. Great value for money!
Reply from Bench Accounting2026-02-20
Thank you for the thoughtful review! Helping small business owners feel confident and sleep more easily is exactly what we aim for.
We’re so glad you’ve found the team accurate, attentive, and responsive over the past four years. We truly appreciate your trust and recommendation!
I've been with Bench for 3 years and in the past, I had concerns with the lack of proactiveness. However, things have definitely turned around. I've had a much better experience this year and look forward to continue working with Bench for stress-free bookkeeping.
Reply from Bench Accounting2026-02-20
Thank you for your honest feedback and for sticking with us over the past three years!
We’re really glad to hear that your experience has improved and that this year has felt more proactive and stress-free. That’s exactly the standard we aim for.
If any concerns ever come up in the future, please don’t hesitate to reach out directly to our Client Success team at [email protected]
We’re always here to help and ensure your experience continues moving in the right direction.
M
Mimi · 3 reviews · Experienced 2026-02-17 ·
★★★★★
I have been a Bench customer since 2019…
I have been a Bench customer since 2019 and I am incredibly grateful to have a simple portal to log into and see on my dashboard where my financials are at for my business. I particularly appreciate the chat window to communicate with my bookkeeper. It's also so easy to upload any files/statements. The user experience navigating through the portal is intuitive, anyone can find their way around.
Reply from Bench Accounting2026-02-18
Thank you so much for being with Bench since 2019! We truly appreciate your long-term trust and partnership.
We’re so glad to hear that the dashboard, chat feature, and file uploads have made managing your financials easier and more intuitive. Creating a simple, seamless experience for business owners is exactly what we aim for.
Thanks again for being part of the Bench community!
Efficient, cost-effective book-keeping service for my growing business.
Reply from Bench Accounting2026-02-20
Thank you for the great feedback! We’re so glad to hear Bench has been an efficient and cost-effective bookkeeping partner for your growing business.
We appreciate your trust and look forward to continuing to support your growth!
I've been with Bench accounting for two years now, and frankly, I'm so relieved to have a service that takes this huge task off my plate. The time and headache it saves me allows me to spend more time doing what I do best - growing my business. I tried using a local bookkeeper, but she used Quicken, which does not play nicely with online payment processors, making it a no-go for a lot of businesses. My Bench bookkeeper, Deondra, is patient, helpful, pays close attention to detail, is quick to respond to any of my questions, and has been very reassuring to work with.
Reply from Bench Accounting2026-02-17
Hi Katherine,
Thank you so much for your thoughtful review and for trusting Bench over the past two years. We’re thrilled to hear the service has saved you time and stress so you can focus on growing your business.
We’ll be sure to pass your kind words along to Deondra! She’ll really appreciate it!
Thanks again for being part of the Bench community.
T
Tara Romano · 1 review · Experienced 2026-02-17 ·
★★★★★
Impressed
I have to say these people are so patient and helpful. I probably asked the same question 5 times and they will get on zooms with you and spend time so you truly understand what is happening with your finances. I have worked with 3 different people in the past few years and have been impressed.
Reply from Bench Accounting2026-02-17
Hi Tara,
Thank you so much for sharing this! It truly means a lot. We’re so glad to hear that our team has been patient, helpful, and willing to take the time to make sure everything feels clear and manageable for you.
We’ll be sure to pass your feedback along to the team. It’s wonderful to hear that each person you’ve worked with has made a positive impression.
We really appreciate you being part of the Bench community!
J
Jack Muldowney · 1 review · Experienced 2026-02-01 ·
★★★★★
Bench has been a crucial partner for our small business.
Bench has been a crucial partner for our small business. Their monthly bookkeeping has helped us stay atop our financial health and prep up us ideally come tax season. They are communicative and helpful every step of the way. I would recommend them for any fellow small business looking to get bookkeeping off their plate!
Reply from Bench Accounting2026-02-17
Thank you so much for sharing this! We’re thrilled to hear that Bench has been a valuable partner for your business and that our monthly bookkeeping has helped keep you prepared and confident heading into tax season.
It means a lot to know our team’s communication and support have made a difference. We truly appreciate your recommendation and your trust in us!
We have been working with Bench for several years and have had a great experience!
Reply from Bench Accounting2026-02-17
Hi Waqas! Thank you for being with us for several years! We truly appreciate your continued trust in Bench and are so glad to hear you’ve had a great experience. It means a lot to have long-term partners like you.
N
Nambi E. Kelley · 1 review · Experienced 2026-02-08 ·
★★★★★
Bench is a mixed bag
Bench is a mixed bag. It depends on who you get whether or not the service is good. In general, the people who work there are great. But I have gone many times not having calls or emails answered and it has had devastating consequences as far as the timeliness of getting my taxes and bookkeeping done. At present, I have a GREAT bookkeeper who is smart, consistent, and returns calls and messages, I hope he never leaves. But the turnover is high at Bench, so I expect him to not be around long.
Reply from Bench Accounting2026-02-17
Hi Nambi,
Thank you for your honest feedback. We truly appreciate you taking the time to share both the positives and the challenges you’ve experienced.
I’m really glad to hear that your current bookkeeper has been a strong fit and is providing the consistency and responsiveness you need. At the same time, I’m sorry to hear that past communication gaps impacted your timelines. That’s never the experience we want for our clients.
We’re continuously working to improve stability, communication, and overall service consistency. Feedback like yours helps us do that. Thank you again for sticking with us and for being part of the Bench community.
R
Richard Paul Tschetter · 1 review · Experienced 2026-01-01 ·
★★★★★
I have been working with Bench for over…
I have been working with Bench for over 4 years. I am very happy with their service. They are professional, detailed, and communicate well. I could not run my businesses without their support!
Reply from Bench Accounting2026-02-17
Thank you for being with us for over four years! We truly appreciate your continued trust in Bench. It’s great to hear that our team’s professionalism, attention to detail, and communication have made a real difference for your business. We’re grateful to support you!
J
Jordan Bragan · 1 review · Experienced 2025-12-31 ·
★★★★★
Highly recommend for business owners.
I have been with Bench for three years and since their new acquisition this past year I can honestly say there has a big difference in their service for the better. My books are no longer lagging behind and the communication is great. They make booking keeping seamless and really take a lot of stress off business owners. Highly recommend!
Reply from Bench Accounting2026-02-17
Thank you so much for sharing this! We truly appreciate you sticking with us over the past three years. It’s great to hear that you’ve felt the positive changes and that your books are staying on track with strong communication. Helping make bookkeeping seamless and less stressful for business owners is exactly what we aim for. We’re grateful for your recommendation!
K
Kyoko · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Exceptional bookkeeper: Paulina V
Paulina V. at Bench.co has been absolutely outstanding. She is incredibly responsive, fast, and accurate — and truly exceptional at what she does.
She helped me clean up and finalize my year-end bookkeeping in record time, fixing multiple items quickly and efficiently. Every time I had a question or needed adjustments, she handled it right away and explained everything clearly so I felt confident in the numbers.
Her professionalism, speed, and attention to detail made a huge difference for my business. I genuinely hope I can continue working with her long-term.
Highly recommend!
Reply from Bench Accounting2026-02-17
Thank you so much for taking the time to share this! We truly appreciate it.
We’re thrilled to hear that Paulina has made such a strong impact on your experience. Responsiveness, accuracy, and clear communication are exactly what we strive for, especially during critical times like year-end. It’s great to know she was able to step in, clean things up efficiently, and give you confidence in your numbers.
We’ll be sure to pass your kind words along to her. Recognition like this means a lot. Thank you again for trusting Bench with your business, and we’re so glad to be supporting you!
Thank you so much! We’re glad you found the service helpful and detailed! That’s exactly what we strive for. We appreciate you taking the time to share your experience!
M
Michael Cray · 1 review · Experienced 2026-02-02 ·
★★★★★
Really Solid
There have been hitches in the bench platform, but every person I have interacted with has been amazing. our bookkeeper Meher is the best, very pleasant and professional and I always feel like she actually cares. I would have a drastically more difficult time running my business if I didn't have bench.
Reply from Bench Accounting2026-02-10
Hi Michael, thanks so much for the thoughtful review. We appreciate your patience through any platform hiccups, and we’re especially glad to hear how positive your experience has been with Meher. She’s an incredible part of our team, and we’ll be sure she sees this. We’re grateful to be part of your business journey.
B
Bob Seymour · 1 review · Experienced 2026-02-09 ·
★★★★★
Meher
Meher, my personal book keeper has been great. For Tax Year 2025 my taxes were done quickly and accurately.
Reply from Bench Accounting2026-02-10
Hi Bob, thanks so much for the great feedback. We’re happy to hear Meher has been a strong support for you and that your 2025 taxes were handled smoothly. We’ll make sure they see this!
L
Lillian wang · 2 reviews · Experienced 2026-02-09 ·
★★★★★
So far so good
Overall, they are great now, I love working with Mariel who manages my account! She's been with me for years now, and I've been lucky with who they select for me (make sure to let them know if it's not a good fit!). Not ALL account managers are created equal.
Bench went through a wonky transition when purchased, and thankfully they came out the other side.
Reply from Bench Accounting2026-02-10
Hi Lillian, thank you for the feedback. We’re glad Mariel has been a strong support for you and appreciate you sticking with us.
j
jon · 2 reviews · Experienced 2026-02-06 ·
★★★★★
I've been with Bench 10 years
I've been with Bench 10 years. It was a little rocky in 2024 as they had delays on getting my books done and then they suddenly shut down in December of 24' only to reopen under the current owner. Things drastically improved in 2025 and I have had no trouble getting my numbers ever since. I give Bench 5 stars based on the last year of experience with them as it is only fair to rate them under the new company, not past failures under different leadership. I think they offer a good value and their platform is relatively easy to learn and operate. Keep up the good work!
Reply from Bench Accounting2026-02-10
Hi Jon — thank you for being with Bench for so long and for taking the time to share your experience. We really appreciate your support.
