Bench Accounting (bench.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-11.
What people say
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Register Her · 1 review · Experienced 2026-03-02 ·
★★★★★
Very pleased with Bench services and functionality of website
After an initial hiccup with an inexperienced bookkeeper, I am now working with a terrific person who is responsive and keeps me up-to-date. The Bench site is easy to navigate and I really like having real-time access to our financial reports without having to have someone on staff to provide this info.
Reply from Bench Accounting2026-03-05
Thank you for sharing your experience. We’re glad to hear that things are going well now and that your current bookkeeper has been such a responsive partner. It’s also great to know the platform and real-time access to your financial reports have been helpful for your business. We appreciate you taking the time to share this feedback with us.
I have been a Bench customer for a few years and the experience is definitely impacted by who your bookkeeping person / team is. I found for me that being highly response helps our workflow and meeting on a recurring basis also alleviates the pile up and dread of keeping the books organized. More importantly, it is work that I would dread to do myself so the support and team effort are exactly what I need.
Reply from Bench Accounting2026-03-05
Thank you for sharing this. We’re really glad to hear that the support from your bookkeeping team and the regular check-ins have been helpful for your workflow. We truly appreciate you being a Bench customer and taking the time to share your experience.
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Christina Gandolfo · 1 review · Experienced 2026-02-27 ·
★★★★★
10-year customer
I've been with Bench since 2016 and have ridden out a few bumps with a change in ownership. Leading up to the change I was experiencing a lot of changes to my bookkeeping team but I'm happy to report that my fav -- Jannella -- is back to being my consistent contact and all has been smooth since. I'm always treated with professionalism and respect and I definitely feel like my bookkeeping is in good hands.
Reply from Bench Accounting2026-03-05
Thank you for being with Bench for nearly 10 years. That kind of trust means a lot to us. We’re especially glad to hear that Jannella has been such a consistent and supportive partner for you and that things have been running smoothly. We truly appreciate you sticking with us through the changes and taking the time to share your experience.
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Insurance · 1 review · Experienced 2026-02-28 ·
★★★★★
My company has an over 10 year…
My company has an over 10 year relationship with Bench, they make keeping our books and filing taxes a cinch.
Keith Murphy
Reply from Bench Accounting2026-03-05
Thank you for being with Bench for over 10 years, Keith. That kind of long-term trust means a lot to our team. We’re really glad to hear we’ve been able to make keeping your books and filing taxes easier for your business. We truly appreciate you taking the time to share your experience.
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Roger Rubió · 2 reviews · Experienced 2026-02-26 ·
★★★★★
Overall great experience
Overall great experience. Change of accountants mid process didn't help though, that's why I can't give 5 stars.
We've been working with Bench for nearly 3 years and recommend them!
We've been working with Bench for roughly 2.5 years now and they've been fantastic. I own two gyms in San Francisco, CA. They are very responsive and have our books up to date. It helps having a company on top of your books so you can make proper business decisions in the moment, vs waiting months for them to be consolidated as I've experienced with other companies.
Since 2019 when I came on board - yeah in COVID they helped me with a lower rate - I have had a few bumps and tangles but these people have grown into a dynamic sharp pointed accounting spear. I wasn’t sure a few years ago. But the ‘new’ vibe is completely goal driven. Thank you. Well done. Staying in it for the long term. I love my bookkeeper and hope they/I pay her well enough to keep her!!
My experience with Bench has been amazing!!! The history book keeping went very smooth. They were very nice to work with me and my situation. I was behind two years of book keeping. I am all caught up thanks to Bench! Renu is an excellent part of the bench team! She is very dedicated and extremly knowledgeable about book keeping!!!! Amanda did an amazing job in the book catch up department as well as Muhammed being very understanding in the billing department. Bench has an amazing team!!! I am very grateful that I am apart of Bench!!!
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Matt Rudnitsky · 1 review · Experienced 2026-02-25 ·
★★★★★
Nice and easy
Nice and easy, no mistakes, and always responsive to needed changes. Seamless experience.
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Teri · 20 reviews · Experienced 2026-02-24 ·
★★★★★
Bench Accounting will give you an advantage
Bench Accounting is a great bookkeeping service for any business. They are responsive and always willing to answer your questions and schedule a remote meeting, like Zoom, if you need one. I have used this company for over 3 years.
03/09/2026 Updated:
I am following up on my review that I gave a few weeks ago. Since then, the Bench team has been working with me to resolve the problems that I reported.
First, I'd like to thank Jack Frazer for his diligence and fast response to my issue. What I liked is that he identified the issues, apologized for them, and then quickly moved to finding a resolution. He did not waste time and he was very professional about it.
As a professional and business owner, we all know that things happen, and even with the best intentions, sometimes we fall short. I have no issues with this, since this is normal. We get better from our mistakes, so I am all for working with people and agencies that know how to manage and address issues.
To me, it's almost more important how you address issues/problems rather than your ability to not have them at all. True reliability is when you know you can trust a company to fix their errors effectively and efficiently! And I have to say, Bench did that.
Now, I would also like to thank the accountant that Jack enlisted to help resolve my books, Laurentiu Medlicott. The insight that I was provided by Laurentiu reminded me of why I selected Bench in the first place. I received clear answers to my questions, and the books were updated right after. I was able to move forward in processing my 2025 taxes, as a result!
In all, due to their professionalism, diligence, and great service/product, I've decided to stay with Bench. I am going to work more closely with the team, and I will do my part in submitting documents more timely to make the service better as well.
As a result of this experience, I do recommend this service! Thank you again Jack and Laurentiu! I appreciate it!
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This is the worst company. I wouldn't even give them a star but I have to click something. I paid for full accounting services for 2024. I am still waiting for my books to be completed. I am not able to file my business taxes without them. I emailed my bookkeeper and she is not responding. I got an email from them inviting me to purchase more services. So I emailed that person and every other staff member that had contacted me throughout the year of 2024. No one has responded to my complaint at all. I just called to give a verbal complaint and the automated voice would only allow me to leave a message. I am going to have to sue this company for my money and services. And I will. So if I do not get my books completed, they will be hearing from our lawyer. I am tired of these predatory businesses thinking that can take advantage of people. Absolutely not. They will regret ignoring what could have been addressed simply and professionally.
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Sophia Z · 2 reviews · Experienced 2026-02-24 ·
★★★★★
I have been using Bench for many years
I have been using Bench for many years. My rep I currently work with has been an absolute joy to work with. He makes bookkeeping a little easier for me. Accounting/bookkeeping is something I always feel apprehensive about, but because my rep communicates in a way I understand I am very happy with my subscription.
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Nick · 2 reviews · Experienced 2026-02-24 ·
★★★★★
Multiple Year Customer
I've been working with Bench for a few years now and they have always been kind, efficient, and flexible. I truly feel they understand every business is different and they provide the capability to handle individualized needs!
Reply from Bench Accounting2026-03-05
Thank you for sharing this, Nick. We’re really glad to hear that your experience with Bench over the years has been positive and that the team has been able to support your business in a way that fits your needs. Every business operates a little differently, so it means a lot to hear that the flexibility and care from the team has stood out to you. We appreciate you taking the time to share your experience.
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Ashley Kulp · 1 review · Experienced 2026-02-01 ·
★★★★★
great company as of 2025/2026 year
great company as of 2025/2026 year. 2024 They switched ownership without notice putting many companies in a panic but they have redeemed themselves this year
Running one S corp is organized chaos. Running two is a full blown spreadsheet circus.
I’ve used Bench for both of my S corps and somehow they’ve managed to turn what used to feel like financial whack-a-mole into something calm, clean, and actually understandable. Before Bench, bookkeeping felt like a recurring jump scare. Now it feels easy.
Alice deserves her own five stars. She is wildly responsive, patient with questions, and explains things in plain English instead of accountant hieroglyphics. Every time I think, “Okay, this is the moment it gets complicated,” she calmly untangles it and sends it back neatly folded.
Bench basically takes the complexity, stress, and low grade financial anxiety out of running a business. If you want your books to stop feeling like a dumpster fire and start feeling like a system, I highly recommend it.
Reply from Bench Accounting2026-02-23
Hi Justin,
“Organized chaos” and “spreadsheet circus” made us smile, and we’re glad those days are behind you. Turning financial whack-a-mole into something calm, clear, and actually understandable is exactly what we aim for.
We’ll be sure Alice sees this! Explaining the numbers in plain English and untangling complexity is what great bookkeeping looks like.
Thanks for trusting us with both of your S corps.
— The Bench Team
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Darbe Schlosser · 1 review · Experienced 2026-02-23 ·
★★★★★
Knowing that a have a trustworthy…
Knowing that a have a trustworthy company that is handling all of my bookkeeping is such a weight off my shoulders. I had very messy books at the beginning of working with them 3 years ago and they cleaned everything up for me. The year end financials are so easy to send to my CPA. I highly recommend them!
Reply from Bench Accounting2026-02-23
Hi Darbe,
We’re glad to hear your books are in great shape and that year-end reporting feels seamless now. Helping small businesses move from messy books to organized, CPA-ready financials is exactly what we’re here for.
We appreciate your recommendation and your continued trust over the past three years.
— The Bench Team
L
Leon Wu · 1 review · Experienced 2026-02-23 ·
★★★★★
I've used Bench for the past several…
I've used Bench for the past several years. I closed my services upon business closure. Emily C was my book-keeper at the end. And she was amazing!
Reply from Bench Accounting2026-03-05
Thank you for being with Bench over the years and for taking the time to share this, Leon. We’re really glad to hear that Emily was such a great partner for you during your time with us. I’ll be sure to pass your kind words along to her. Wishing you all the best moving forward.
J
Jess Adam · 1 review · Experienced 2026-02-21 ·
★★★★★
I started working with Bench in fall…
I started working with Bench in fall 2025, they offered a catch-up service along with doing my future 2026 books. My 2025 wrap up went well - the team was communicative and responsive along the way. It's early 2026 now and I don't anticipate any issues if all continues this way. Happy with my experience so far!
Reply from Bench Accounting2026-02-23
Hi Jess,
Thanks for sharing your experience. We’re glad to hear your 2025 wrap-up went smoothly and that the catch-up process set you up well for 2026. Clear communication and responsive support are core to how we work, and we look forward to continuing that momentum with you.
— The Bench Team
Finally, a bookkeeping service that actually gets it!
We’ve been working with Bench for several years now, and the experience has been consistently excellent. The team is professional, responsive, and genuinely supportive. What stands out most is their proactive approach. They don’t just record transactions; they provide thoughtful guidance, flag potential issues, and offer clear, practical advice.
Bench has also been extremely dependable when it comes to deadlines. Whether it’s monthly bookkeeping, year-end preparation, or coordination with our CPA, they consistently honor their commitments and keep everything moving forward smoothly.
Another aspect we truly value is that the support never feels generic. It genuinely feels like they’ve taken the time to understand how we operate, and that understanding comes through in every interaction (a special shoutout to Jane and the team behind the scenes, who have been especially attentive and supportive throughout.)
If you’re looking for a bookkeeping partner that’s dependable, thoughtful, and genuinely invested in your business, Bench is it. I highly recommend them.
Reply from Bench Accounting2026-02-20
Hi Mariam! Thank you so much for taking the time to share this!
We’re incredibly grateful to have supported you over the past several years, and it’s wonderful to hear that our proactive approach and reliability have made a meaningful difference for your business. Our goal has always been to go beyond simply recording transactions, we want to provide clarity, confidence, and practical guidance so you can focus on running and growing your business.
I’ll be sure to pass along your special shoutout to Jane and the team. They’ll be thrilled to know their attentiveness and behind-the-scenes work has had such a positive impact.
Thank you again for your trust and recommendation! We’re proud to be your bookkeeping partner and look forward to continuing to support you.
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Tom at Tunergoods · 2 reviews · Experienced 2026-02-20 ·
★★★★★
Easy bookkeeping? Bench is the way.
Bench is great if you want to automate your books while having access to a bookkeeping professional who can answer questions or make adjustments when needed. We've been clients for years and our experience has been positive and easy. Thank you!
Reply from Bench Accounting2026-02-20
Thank you for the kind words and for being with us for so many years. We are glad to hear that the combination of automation and access to a bookkeeping professional has made things easy and effective for your business.
We truly appreciate your trust and look forward to continuing to support Tunergoods.
