Bench Accounting (bench.co) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-11.
What people say
R
Ronald Chan · 1 review · Experienced 2026-03-10 ·
★★★★★
Reliable Book Keeping Service
I've been working with bench for 2 years now and I must say that their recent upgrades to both the software and team members have been great. I've been working with Amir and he is extremely professional and intelligent, I'm very pleased with his service.
- Ronald Chan
Reply from Bench Accounting2026-03-12
Thank you for the kind review, Ronald! We're thrilled to hear you've had such a positive experience with Bench over the past two years and that the recent improvements to both the platform and our team have made an impact. We'll be sure to share your kind words with Amir — he'll be glad to hear it. We truly appreciate your continued trust and support.
D
Dean Benjamin · 1 review · Experienced 2026-03-10 ·
★★★★★
Great for cash-based accounting
Bench is perfect if you have a relatively simple business that can rely on cash-based accounting (i.e. not accrual-based). My bookkeeper at Bench is great, efficient, and does everything I need for a price that is hard to beat. Response times are good, the team is professional, and they are knowledgeable.
Reply from Bench Accounting2026-03-12
Thank you for the thoughtful review, Dean! We're glad to hear Bench has been a great fit for your business and that your bookkeeper has been helpful and efficient. We truly appreciate you taking the time to share your experience.
M
MAL · 1 review · Experienced 2026-03-10 ·
★★★★★
Full Service Bookkeeping & Taxes
Bench handles your books & taxes so you don't have to worry! Unlike self-service bookkeeping tools, you can chat with your bookkeeper or tax advisor anytime with any important questions. Their app makes it easy to see your income statement, balance sheet, categorize transactions, and upload documents. I love not thinking/worrying about my books/taxes so I can focus on my business.
Reply from Bench Accounting2026-03-12
Thank you for your review! We're so glad to hear Bench has helped take the stress out of managing your books and taxes so you can focus on running your business. It's wonderful to know you're finding both the platform and support from our team helpful. We truly appreciate you taking the time to share your experience.
J
John Klip - FlyHugz Support Ex · 1 review · Experienced 2026-03-10 ·
★★★★★
Great company really love to work with…
Great company really love to work with them, they helped me with everything, such a great service, and staff there, thanks!
Reply from Bench Accounting2026-03-12
Thank you for the kind review, John! We're so glad to hear you've had a great experience working with our team. It's always our goal to make things as helpful and seamless as possible, and we truly appreciate you taking the time to share your feedback.
L
L.A. Plants · 1 review · Experienced 2026-03-10 ·
★★★★★
Dependable, Professional, and Easy to Work With
I’ve been using Bench Accounting for over 5 years and have had a consistently great experience. Their team is responsive, professional, and incredibly helpful whenever I have questions. They make bookkeeping simple and easy to understand, which has taken a lot of stress off my plate as a business owner.
The platform itself is very user-friendly, and I really appreciate the peace of mind knowing my books are organized and handled properly. Over the years, their reliability and support have made a big difference for my business. I highly recommend Bench to anyone looking for dependable bookkeeping services.
Reply from Bench Accounting2026-03-12
Thank you for the thoughtful review and for trusting Bench with your books for over five years. We're glad to hear our team and platform have helped make bookkeeping easier and taken some stress off your plate as a business owner. We truly appreciate your continued support and your recommendation.
I've been with Bench for many years and have nothing but good things to say about them. I think your experience depends on your personal bookkeepers but my books are usually done on time and I haven't had any issues. For the price, they are great!
Reply from Bench Accounting2026-03-12
Thank you for your review, Kamila! We're so glad to hear you've had a positive experience with Bench over the years. We truly appreciate your continued trust and support.
B
Bryan · 1 review · Experienced 2026-03-08 ·
★★★★★
Sarah has been great
Sarah has been great. She keeps me updated and stays on top of processing the books in a timely manner. I truly appreciate her work and communications with me.
This part is more for the portal rather than Sarah. Uploading .csv files still runs into errors, even though it says .csv files are accepted. I still have to upload the files in Other Documents.
Reply from Bench Accounting2026-03-12
Thank you so much for the kind words about Sarah. We're really glad to hear her communication and support have made a positive impact.
We also appreciate you flagging the issue with uploading .csv files in the portal. Our team is always working to improve the experience, and feedback like this helps us identify areas that need attention. In the meantime, we’re glad the Other Documents section has worked as a workaround, and we’ll be sure to pass your note along to the team.
Thanks again for sharing your experience with us.
K
K'era · 3 reviews · Experienced 2026-03-06 ·
★★★★★
Quick responses every time I have a…
Quick responses every time I have a question or doubt and makes tax season a breeze.
Reply from Bench Accounting2026-03-12
Thank you for your review, K’era! We're glad to hear our team has been able to respond quickly and help make tax season easier for you. We truly appreciate you taking the time to share your experience.
D
Dave Andrew’s · 2 reviews · Experienced 2026-03-06 ·
★★★★★
As a small business owner we recommend Bench
As a small business owner, I have worked with Bench for years and have found the process professionally rewarding and it’s an ease to work with. Our accountant is great and she responds very quickly.
Reply from Bench Accounting2026-03-07
Hi Dave,
Thank you for the thoughtful review and for trusting Bench with your bookkeeping over the years. We’re really glad to hear the process has been rewarding and helpful for your small business.
If there’s ever anything else we can support you with—whether it’s bookkeeping, reporting, or tax prep—please don’t hesitate to reach out.
Best,
The Bench Team
H
Hope · 2 reviews · Experienced 2026-03-06 ·
★★★★★
Expensive but helpful
I’ve been using Bench for bookkeeping for my small business and my experience has been mixed but overall positive. In the beginning there were a few hiccups and it felt a little confusing and I kept getting different accountants assigned to me which was confusing.
Over time, though, things have improved and the service has become more consistent. The reports are super clear and easy to understand and it’s helpful to have bookkeeping handled so I can focus on running my business instead of managing the numbers myself.
Bench is definitely a bit on the expensive side for a small business, but the convenience and improved organization have been valuable. Not perfect, but it has gotten better and does what I need it to do.
Reply from Bench Accounting2026-03-07
Hi Hope,
Thank you for your review and for using Bench for your small business bookkeeping. We appreciate the feedback and are glad to hear your overall experience has been positive.
If there’s ever anything our team can do to improve your experience or support your business further, please feel free to reach out anytime.
Best,
The Bench Team
We've worked with Bench for a few years and have been happy with the quality of their work. As a startup, we are looking for a cheap option that makes categorizing our financial statements easy. Our dedicated accountant, Meher, was exceptional. She demonstrated a knowledge of our intricate revenue categorization as if she was an internal part of our team. I would give her 5 stars, but I give the overall platform 4 stars because there are some bugs regarding consistent expense categorization. We will set rules on what category each vendors' respective expenses should be filed, and the system regularly forgets these rules and puts expenses in the wrong place, resulting in manual time and effort on my end to make the fixes. Other than that, we enjoy using them and will continue to.
Reply from Bench Accounting2026-03-07
Hi Jonah,
Thank you for sharing your experience and for working with Bench over the past few years. We’re happy to hear you’ve been pleased with the quality of our bookkeeping services. Supporting startups and growing businesses with reliable financials is exactly what we strive for.
If you ever need anything from our team, we’re always here to assist.
Best,
The Bench Team
C
Cooper Clark · 1 review · Experienced 2026-03-06 ·
★★★★★
Takes a little bit to get used to but…
Takes a little bit to get used to but the simplicity is nice. Good customer service and responsiveness as well.
Reply from Bench Accounting2026-03-07
Hi Cooper,
We’re glad to hear you’re enjoying the simplicity of Bench and that our team’s customer support has been helpful. Our goal is to make bookkeeping easier for small business owners so you can stay focused on running your business.
If you ever need assistance or have questions, our team is always here to help.
Best,
The Bench Team
I appreciate the automation that exists in this service.-
Reply from Bench Accounting2026-03-05
Thanks for sharing your experience! We’re happy to hear the automation has been helpful. Making bookkeeping easier for business owners is exactly what we aim for.
H
Huoy Ung · 1 review · Experienced 2026-03-05 ·
★★★★★
8 Years with Bench, My Best Experience Yet
After eight years with Bench Accounting, I can honestly say my experience has reached a new level this past year.
As a small business owner and online retailer, consistent bookkeeping matters, not just for peace of mind, but for staying on top of cash flow, inventory realities, and year-end readiness. Prior to Bench being acquired by Employer.com, I was frequently reassigned to new bookkeepers every couple of months. It was frustrating and time-consuming, since each transition meant re-explaining my business, revisiting categorization, and getting back into a rhythm.
Since the acquisition, everything has felt more settled, and working with Jannella has been a genuinely seamless experience. She communicates clearly, follows up without me having to chase, and keeps me updated along the way. Most importantly, she completes my books in a timely manner and gets the details right, which makes a huge difference when you are running an online business and need reliable numbers.
I am giving Bench a 5-star rating based on my experience with Jannella. She has completely changed my day-to-day experience for the better, and I truly hope I can continue working with her going forward.
N
Nadia Fairlamb Art · 1 review · Experienced 2026-03-04 ·
★★★★★
My Most Valuable Business Expense - hiring BENCH!
Hiring BENCH to do my book keeping has been significantly valuable for my small business.
I get a personalized book keeper that is friendly, efficient, and easy to get a hold of when I need her right away. It is the best book keeping service i've used in the 17 years of being a small business owner.
It makes it so much. easier to run my business now that I can put my energy talents towards what I am best at (my art), and let the financial experts do what they are best at!!
Reply from Bench Accounting2026-03-05
Thank you so much for sharing this. It really means a lot to hear how much having a dedicated bookkeeper has helped you focus on your art and your business. That balance is exactly what we hope to support for small business owners.
We'll be sure to pass your kind words along to the team.
We’re grateful to be part of your journey and appreciate you taking the time to share your experience.
N
Niel Smith · 1 review · Experienced 2026-03-04 ·
★★★★★
Bench Accounting
I have been using Bench for several years now and have had 3 or 4 book Keepers. Right now I have Oumer. I think I can say he is one of the best. He is quick and accurate. Love him so much.
Niel Smith
Maxx Tech Systems, Inc
Reply from Bench Accounting2026-03-05
Thank you for sharing this, Niel. We’re so glad to hear that Oumer has been such a great partner for you. Having a bookkeeper who is quick, accurate, and easy to work with can make a big difference, and we’ll be sure to pass your kind words along to him. We really appreciate you being with Bench for all these years and taking the time to share your experience.
I have been with Bench for many years and I love that there is a real human assigned to my account who is always available to answer every single question! They deliver thorough books that my CPA can easily file my taxes with. Also they integrate seamlessly with all of my bank accounts and other accounts so I barely have to do anything. I have recommended Bench to many clients!
Reply from Bench Accounting2026-03-05
Thank you so much for sharing this and for being with Bench for so many years. We’re really glad to hear that having a real person supporting your account has made such a difference. It also means a lot that you’ve recommended Bench to your clients. We truly appreciate your trust and you taking the time to share your experience.
T
Terry Morrisey · 1 review · Experienced 2026-03-02 ·
★★★★★
I give Bench and Jane W a 5 Star this past year!
I moved over to Bench when my bookkeeper retired 5 or 6 years ago. Since then I've had several different bookkeepers which is time consuming as it takes a lot of back and forth for them to understand the business and get the categories right. However, I feel I want to rate my experience with Jane this past year. She's made all the difference in my experience. She is easy to communicate with and very quick to respond. She has implemented everything I have ask of her to tailor the reports to my needs. I hope Jane can continue to be my bookkeeper going forward for many years.
Reply from Bench Accounting2026-03-05
Thank you so much for sharing this and for being with Bench all these years. We’re especially happy to hear how much of a difference Jane has made for you this past year. We’ll be sure to pass your kind words along to her. We truly appreciate you taking the time to share your experience.
It's been a smooth experience. I am oftentimes late with my uploads, but the bench team is able to catch up and make sure everything is completed by tax filing deadlines. Thank you for your help all these years!
Reply from Bench Accounting2026-03-05
Thank you so much for sharing this. We’re really glad to hear that your experience with Bench has been smooth and that our team has been able to support you over the years. We truly appreciate your trust and are grateful you took the time to share your experience with us.
J
Jim Walker · 1 review · Experienced 2026-03-03 ·
★★★★★
Top-notch service that I will argue is…
Top-notch service that I will argue is indispensable for anyone running a small business. This service just rocks.
Why it's not getting more press is beyond me. I can't live wihtout it.
Reply from Bench Accounting2026-03-05
Thank you so much for this. Hearing that Bench has become such an indispensable part of running your business truly means a lot to our team. We built Bench to help small business owners focus on what they do best, so knowing it’s making that kind of impact is incredibly rewarding. We really appreciate you taking the time to share your experience.