Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Written by the business, not verified by us.Beneunder (beneunder.com) has a 3.8 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the available products very comfortable, lightweight, and effective for sun protection, while also appreciating the straightforward online ordering process. Many people truly love the fashionable clothing designs and appreciate how well these items perform during various daily outdoor activities and sunny days. Some reviewers were not happy with the slow delivery times and reported frustrating experiences when trying to contact customer support for returns and exchanges. Customers also mentioned that the sizing charts can often be quite inaccurate, leading to clothing pieces that feel too tight or feature inconsistent fits.
Auto-generated from all reviews of this business. For reference only.I’m trying to initiate a return, but they haven’t responded. It’s been over a week, and even after sending a follow-up, I’ve received no reply. I wouldn’t recommend ordering from them, this doesn’t seem like a legitimate business to me, more like a scam
Love the hats I ordered! They are well made of quality fabric.
Beware of this website and company. Their instagram page looks good but the customer experience is terrible. I wanted to return a jacket ( wrong size) and sent an email to customer support. Long story short - they claim to be relocating a warehouse so cannot process returns right now. They will let me know where and when to ship the return sometime in the future!!! No timeline provided and no resolution to return issue despite repeated emails. This looks like a scam chinese company based out of Shengen. My money is stuck until they can fix their warehouse - it does not make sense. Do not buy. PS: the quality of the jacket nothing like in photos
I love my new jacket - it's light, airy and protective. I knew it would be short when I got it, but I was eager for some sun protection that would breathe. All of my shirts are longer than the jacket, so when I wear it I feel a bit goofy. If this jacket were longer, I'd give it five stars.
I love all your products! The quality and fit are excellent, and the prices are very reasonable. Delivery was super fast with no extra charges!
Avoid. I placed my order on 22 July for items advertised as "in stock." After five days with no shipment or communication, I contacted customer service myself. Only then was I told that "some items" were out of stock. I replied immediately asking one simple question: Which items? I explained that I was travelling and needed to know whether to cancel those items or the entire order. No reply. As of 1 August, my order still hasn't shipped, and Beneunder has ignored my emails. I have lost confidence in this company and am now requesting a refund. Based on my experience, I would not recommend ordering from Beneunder.
It took a long time to receive the product. The waiting time is more than what I expected. I bought two sun protect jackets, the brown one was good, I liked it very much. But the blue one was a little bit too tight and the material was not as smooth as I expected. I bought one at Xi’an airport, it was a similar style but with different material. I lost it while I was visiting the forbidden city. I couldn’t fine it on your website anymore.
I ordered this product from the Beneunder website on the 2lst July for a holiday leaving on Friday 7th August. I've been told today it won't arrive in time. Consumers thinking about purchasing from Beneunder need to know that although the Beneunder website and social media advertisements do everything possible to disguise the fact, this is a Chinese business and as a result delivery times are unreasonably long. I do want to be fair to the company in leaving a review, their customer service has responded promptly to every message I have sent. The moral of the story is check the provenance of the business. I was taken in by a slick marketing campaign, and have paid £45 for a hat that won't come in time for my holiday. Lesson learnt.
I had an exceptionally frustrating experience with this company from start to finish. Save your money and shop elsewhere. Extremely Slow delivery -There was zero proactive follow up regarding the shipment date. I had to reach out repeatedly just to figure out where my order was. Nightmarish return process: Trying to process a return was an uphill battle. Customer support repleatedly tried to pressure me into keeping the item or accepting an exchange rather than honoring a straightforward return. Deceptive "Free Return" Policy: Despite advertising "Free Returns" on their policy page, they refused to cover the shipping cost. Because the return address was located in the US and I was shipping from Canada. I was forced to cover my tracking shipping $35 plus pre-pay customs dutry and processing fees through Zonos ($65). Bottom line: I ended up spending $100 in return shipping and duty fees just to send back a $110 item. Their advertised "Free Return Policy" is completely misleading, and their customer services i non-existent. I will never buy from this vendor again and strongly advise others to stay away.
Impossible to make a return. Item did not fit and I used the email /returns portal to make a return. Customer service would not respond despite multiple emails and attempts when I confirmed I wanted to return the item (not exchange).
Love the jacket. It’s incredibly comfortable and lightweight. I wore it in 90F heat. On top of providing sun protection, the mesh parts have a cooling effect which makes it really comfortable to wear it in the heat.
Just be aware you cannot return items for refund. Very frustrating.
The quality of the materials, the modern design. The price is right for what you are buying.
Received the wrong products this time but customer service have very quick response and problems fixed . Great products and service is a pus.
The product was designed to perfection and quality wise was good. The delivery service was excellent and quick.
Do not buy products from this vendor becasue they do not make the return process easy. Stick with american vendors.
I love the quality of your products. I’ve been using them for golfing and hiking. Great sun protection!
Product was not delivered to the right address. I have tried contacting the company multiple times to find a resolution and am being ignored. Avoid company at all cost!!!
Easy to order. Easy to track. Very good customer service. I am in love with my new 400 sun hoodie!! I am very allergic to the SUN! It worked perfectly. I also loved the foldable over prescription sun glasses. I'm looking forward to wearing the gloves. Thank You!
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