Best Bike Advice

This review is anonymous, which means we have no way to look into your case or help you. Our bike fit is used by thousands of riders every year who do get clear and actionable results. If something didn’t work as expected, it is usually something we can quickly resolve. If you’re open to it, please contact us so we can help you properly. Kind regards, Claire

Hi Jojo, Thank you for your review. The situation you describe is highly unusual for our system, especially when inputs are entered correctly. For that reason, I reached out to you directly by email to better understand what may have caused this difference. Unfortunately, I have not received a response. In our experience, when results seem this far off, it is almost always due to a misunderstanding in how the tool should be used or how the inputs are interpreted. These cases are typically straightforward to resolve once we can review them together. We are very open to looking into this with you and identifying what went wrong. If you are willing to respond to our email, I am confident we can clarify the situation quickly. Kind regards, Jaap Best Bike Advice

Hi, Thanks for your feedback, we appreciate you taking the time to share your experience. We understand that encountering a payment step can feel unexpected. However, we do clearly show the price of the bike fit on the very first page of the process (https://bestbikeadvice.com/int/en/bikefitting/), in the largest font size used on our website, so it should be visible before starting the measurements. We will take your feedback into account to see if we can make this even clearer in the flow. If you have any further questions or feedback, feel free to reach out. Kind regards, Best Bike Advice

Thank you for your review. We do provide recommendations on stem length and other components. Please contact our customer service team with your specific question, and they will help you find the information you are looking for.

Dear Dermot, Thank you for your review. We would like to provide some context for other readers so they can form a complete picture. Our bike fitting tool includes a recommended "green" range for back angle. During your fitting, the adviced back angle was manually adjusted to a position well outside this range — an unusually upright position that is far from average. The system responded with a clear warning stating: "You have selected a back angle outside the 'green' range. If you continue with this choice, this will result in less common bike fit advice. It is possible that no suitable bicycles can be found for this advice." Despite this warning, you chose to continue with the manually selected position. Given that choice, our system correctly identified that only a larger frame size could accommodate the required stack height — 88mm more than an average riding position. This is not a flaw; it is the accurate and logical outcome of the position you selected. We reached out via email, explained the underlying mechanics in detail, offered our help and offered a full refund — which was processed upon request. We stand behind the quality of our advice. When the fitting tool is used within its intended parameters, it delivers reliable results. In this case, the outcome was a direct consequence of a manual override made against the system's explicit advice. We wish Dermot well and hope he finds a setup that works for him. Kind regards, Best Bike Advice