Very helpful
Very helpful, kind, and informative staff. Thank you!
About BetterMed Urgent Care
Data updated- Website
- bettermedcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 36% (8/22)
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About this business
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Written by the business, not verified by us.Is BetterMed Urgent Care legit?
BetterMed Urgent Care (bettermedcare.com) has a 4.4 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-09-04.
What people say
A wonderful place
A wonderful place with excellent service. Recommend it over any other urgent care. Covid-19 PCR results- next day!
Very quick to be seen with appropriate…
Very quick to be seen with appropriate history and physical. good follow up with results.
Rushed to ER
Dr. immediately realized that I had pneumonia and was in need of hospital. I was given the necessary papers to take to the ER with me. They offered to call for transport but my husband agreed to meet me and take me to the hospital so my friend who brought me in could go home.
Needed a Covid test for travel
Needed a Covid test for travel. The process was efficient, punctual and everyone very friendly.
I was seen immediately
I was seen immediately. PA quickly and accurately diagnosed my problem and prescribed medication. I was out of the office very quickly.
came in for a bladder infection
came in for a bladder infection. receptionist was amazing. very kind, knowledgeable. had excellent care while being seen.
Was seen in timely manner
Was seen in timely manner. The NP that serviced us need to start an IV line and he choose the wrong type of needle and he had a bloody mess to clean up he admitted he did not get right needle and had the nurse help him cap the needle to keep the mess to a minimum. I wondered what kind of NP we had if they did not use the proper medical equipment but other than that he was very nice and professional. His overall dx was correct confirmed by CT scan a few days later
Excellent
Quick, clean, friendly, thorough. Everything we could ask for being from out of town and not knowing the area.
Take copay, no service
Take copay, charge insurance, then send patients away to seek care elsewhere.
Needed COVID test for travel
Needed COVID test for travel. Got the results timely
A great urgent care place
A great urgent care place, hardly any wait time, friendly, efficient and knowledgeable staff.
Got in and out in 30 minutes.
Prompt
Prompt, professional staff and care!
BetterMed Urgent Care is the BEST
BetterMed Urgent Care is the BEST! The receptionists and nurses are always friendly and helpful when you arrive. The doctors and nurse practitioners are very caring and are always spot on when diagnosing problems. Even though I have a family physician, I am very lucky to have a BetterMed close to me because it is a quick and convenient way to get help when needed.
Walked in to have something looked at…
Walked in to have something looked at quickly, as I know it would be a week to see my PC about the issue. Service was quick, friendly, and took care of the situation. Glad I stopped in.
They were efficient and great 👍
Taken care of right away.
Taken care of right away. Staff was friendly professional.
Excellent service
Excellent service, timing, wait, clean - i will use more often.
NOT GOOD,NOT COME BACK AGAIN!!
NOT GOOD,NOT COME BACK AGAIN!!! I REGRET TO CHOOSE THERE!!!! HAVE TO GO TO ANOTHER BETTER MED!!!!
Reply from BetterMed Urgent Care2021-06-17
Hi There, Thank you for taking time to leave us feedback. We are sorry that you had a negative experience at our Ashland location. We would like to learn more so we can share feedback with management. Would you please send us an email at [email protected] with details of your experience?
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