Friendly staff
Friendly staff, quick in and out.
About BetterMed Urgent Care
Data updated- Website
- bettermedcare.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 36% (8/22)
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About this business
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Written by the business, not verified by us.Is BetterMed Urgent Care legit?
BetterMed Urgent Care (bettermedcare.com) has a 4.4 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-09-04.
What people say
The staff there greeted me and didn't…
The staff there greeted me and didn't keep waiting. A rather refreshing experience given all that has been going on. I commend the entire team!
Everything was great!
Everything was great, and the doctor was very good with my terrified toddler. We enjoy coming to this location only.
The concern I came in with was over…
The concern I came in with was over looked. I had to call back several times to switch medication and was given an attitude. I finally ended up with the correct meds AFTER Lab Corp sent me my results. The diagnosis ended being what i asked to be treated for in the first place. All of this resulted in additional time i had to be on meds. I will not be back to this location. You all need better staff!
I was treated very respectfully
Prompt entry into office
Prompt entry into office; immediately moved to area for non-Covid-19 patients; seen quickly by nurse to answer questions; Nurse Practitioner checked the injury and ordered x-ray; NP placed a metal brace for finger and I exited by rear entrance. Excellent assistance by all parties, particularly in protecting me from accidentally encountering infectious patients. Highly recommend
Very Helpful
Better Med helped me get a PCR test in less than 12 hours, allowing me to visit a sick relative in Spain. Everyone was kind and efficient.
My son only needed a pre-op rapid COVID…
My son only needed a pre-op rapid COVID test, but they did a great job and had us in and out of there quickly. The staff was very friendly, especially the front desk receptionist, she was very bubbly and friendly, which made us feel welcomed. The price was pretty high though and they didn't take my insurance but they were the first place I called that was able to take us that day and provide results, which is what I needed.
Very helpful people Got my results on…
Very helpful people Got my results on time. Thank you.
I RECEIVE SUCH COMPASSIONATE AND GREAT…
I RECEIVE SUCH COMPASSIONATE AND GREAT CARE FROM DR. KEISHA CHERRY - SHE IS A WONDERFUL ADDITION TO YOUR STAFF AND I AM GREATFUL FOR HER CARE.
Great visit
Great visit. I just wish they wouldn’t make you keep a credit card number on file instead of billing you any amounts that the insurance company does not pay.
Very satisfied with the treatment that…
Very satisfied with the treatment that I received at Mechanicsville,Va location. Diagnosed my issue fast and very courteous. Having the X Ray capability saved me a trip to the ER. Thanks again, MICHAEL WAYNE DANIEL
Inaccuracy on Virus Test Results
The reason for my visit was to have a “fit to fly” virus test. The visit/testing went very well. It was the error in reporting the results that cause me an entire hour of grief at the airport in Aruba. For some reason, the results appeared as if my test was antigen when the test I took was PCR as required by the Aruba government. I has to call the BetterMed office and the error was identified. The guy advised that he couldn’t send the corrected results by email and uploaded them to the Athena Health portal which I was unable to login to from outside the US. I had to call back a second time and was able to get him to fax the results. I feel like the error should not have happened as I requested a PCR test and took a PCR test.
Very efficient and kind staff
Great people great service
Great people great service. Didn’t really see the need for the Covid and Flu tests. I already had Covid. I know the symptoms.
They quickly identified problem with…
They quickly identified problem with xrays. The team working there could not have been any friendlier. Superior customer service! I would highly recommend.
Very helpful
I was very satisfied
I was very satisfied, the facility was very clean, the staff was very friendly and helpful.
Great and efficient service from all
All providing care services were extremely efficient and accommodating! Care was also provided in a very professional manner!
COVID-19 Test
I easily made an appointment online. Was greeted and tested swiftly. Test results arrived within 18 hours and I received a call from the nurse.
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