BetterMed Urgent Care

Professional and caring staff!

I waited an appropriate amount of time to be seen. The care providers and front desk staff treated me professionally and kindly. I received care and recommendations for after care as was appropriate.

Fast & friendly

great service

Both myself and my husband went to better med. I went to Ashland and my husband went to the mechanicsville location. The staff was very nice and caring. Would recommend them to anyone.

Excellent care and service

Excellent care and service. Quick and efficient!

Quick service

Quick service. Kind staff.

The whole staff was very friendly &…

The whole staff was very friendly & prompt !!! I will definitely be using Better Med as my go to when I’m unable to see my doctor ASAP . Thanks

Fabulous!

Promptly answered phone calls. Given results of tests as soon they came in. Staff friendly. Very professional.

Great staff, great service

I prefer this urgent care location over any other. The staff is always professional and courteous. Despite us arriving a few minutes before closing, they took great care of my 89 year old mother suffering from dementia. Very patient and understanding. Great staff.

very responsive and caring

Very positive medical experience at Ashland Better Med.

Very positive medical experience.

Consistent Compassion!

This was my second time coming to this facility and I received outstanding service on this visit as I did on the first. From the front desk staff to the clinicians the mannerism was Awesome!! Thank you for being consistent with compassion.

Great service

Great service. Great care.

Suspected UTI

Suspected UTI. Rapid intake and not long waiting to be seen and diagnosed. Got prescription and released. Got a phone call a few days later saying needed a new prescription to treat condition after receiving analysis of urine sample.Really appreciated followup phone call.

BetterMed charged extra for Covid testing

I went to BetterMed for Covid testing required for international travel: The Covid testing and the report were fine. However, they also charged for some sort of "examination" - which meant there was an unexpected co-pay. All I needed was the Covid test, and the only "examination" they did was check blood pressure and temperature and listen to my lungs (which were completely unnecessary, but which I assumed were part of the Covid testing process). All I needed was the Covid test, so there was no need for anything else and if they were going to charge for an "examination" they should have let me know that ahead of time. It is a "scheme" to get more from the insurance company and the customer, and I would recommend going elsewhere for Covid testing - somewhere that does not "pad" their services. Other places do not charge anything for Covid testing beyond what insurance will cover.

Amazing

This location is grand.! There’s a great staff and a lot of welcoming personalities. My experience was very smooth and positive. I would recommend this practice.!

They don't care about you.

The nurse practitioner who saw me for a sinus infection was fine, but I told her if the antibiotic she prescribed didn't work, could I call and get a new antibiotic prescribed. I said this to her around 3 times, at least, and she said yes, you can call. So the office, and how this BetterMed in Fredericksburg on Plan Road operates, is what is getting the one-star. The meds didn't work, and I was suffering worse than when I started, but it was impossible to speak to anyone at the office. They either didn't answer the phone, or when I got a message through to them through a main office for BetterMed, they never called me. I was ignored, and this is my health we are talking about. I do not therefore consider them a viable place to go when you are sick. Find somewhere else.

Fast service

Fast service, very polite, and really cared about my breathing problem. It’s been a week, and have fully recovered.

I was in big trouble my covid tis had…

I was in big trouble my covid tis had expired by 3 hours as is needed to be 72 hours before flying exactly so I scheduled on the phone heading home to fxbg from Reagan airport and they accommodated me at 7:20 pm had my test the next day int he afternoon and I was able to fly to my grandmas funeral. they saved the day!!!

Both times I visited within the span of…

Both times I visited within the span of a week, I felt rushed and like I wasn't helped much.

I found the provider and the whole…

I found the provider and the whole experience to be wonderful, attentive, and understanding to my needs.