biBerk Business Insurance (biberk.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
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Alex Morgan · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Don't Expect Help After Signing Up
Avoid them. They eagerly sign you up to the insurance and then pass you onto their customer service team if you need to follow up with anything. Each time you follow up, it's a 30 min wait on the phone and then you get connected to a different person looking at your case each time, I've asked for a simple request to combine my COIs and it's been 2 weeks and it's still not done. The insurance representative said it would be a quick 5 minute job once I signed up. When I had difficulty with the customer service team, I reached back out to the rep to help and was like "not my problem!" - she told me that it's not her job to do that - and there's nothing she can do to speed up the process. They are very siloed. They don't care about their customers. Once you sign up, you're on your own.
Reply from biBerk Business Insurance2026-08-04
Hello, Alex! We hear you. Let's get this figured out. To start, please send us your contact information and policy number. From there, a member of our Service Team will be in touch. Thanks for your business! We look forward to getting this resolved for you.
I have been given 5***** service from last year when I switched to Biberk.
I just send an email to Justin and within an hour he will take care of the issue.
Biberk is a great company its people like Justin who go above and beyond to service their customers.
I have a business and for the past ten years was dealing with other companies and now for the past two years it is like a dream.
If I have an issue JUSTIN is there for me.
What a genuine pleasure to have someone like Justin as your business partner.
thanks Justin
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Bill Ferris · 1 review · Experienced 2026-07-24 ·
★★★★★
Brittany listened and responded...
Brittany listened to my description of our business and objectives for insurance coverage. She provided options and explained what each did and did not do, as well as answered questions and concerns I had in a way that was easy to understand. Additionally, she was quick to respond to subsequent emails and calls, and the policy matched what she recommended.
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Warren · 1 review · Experienced 2026-07-27 ·
★★★★★
Matt T did an amazing job
Matt T did an amazing job. H explained everything very well and answered all my questions.
I had the pleasure of being assisted by JoAnna in starting my general liability insurance policy. Her communication was exceptional. I would definitely recommend BiBerk, and if you can, ask for JoAnna.
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Shannon Hill · 1 review · Experienced 2026-07-23 ·
★★★★★
Samantha did a freat taking care all my…
Samantha did a great job taking care of all my needs for my business, Thanks Again!
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Linda Rastelli-Oddo · 1 review · Experienced 2026-07-22 ·
★★★★★
The person on the phone was very…
The person on the phone was very pleasant and did his job exceptional, he new exactly what I needed and got it done. I'm sorry that I don't remember his name...
Tree Wizzard, LLC · 1 review · Experienced 2026-07-22 ·
★★★★★
Justin contacted me when I was online…
Justin contacted me when I was online completing the questions for a quote. He was helpful in answering any questions I had and in concluding the initial payment for insurance. He was easy to deal with and I appreciate his clear and precise conversations.
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Corvell · 1 review · Experienced 2026-07-22 ·
★★★★★
Justin Oliver did an amazing job with…
Justin Oliver did an amazing job with getting me the perfect insurance that i needed.
I started a policy with biBERK three months ago and was dropped out of the blue, with no renewal offered. I never even used the insured vehicle — it's been sitting the entire time — and I gave accurate information on my application.
Worst of all, they dropped me on the 18th and then withdrew my next payment on the 19th. Terrible customer service. I would not recommend them.
Reply from biBerk Business Insurance2026-07-24
Hey there. We’re sorry to hear this. Thank you for taking the time to share this with us. Your feedback helps guide our efforts to improve. If there’s anything else you want to share, you can always call 844-472-0967. Our licensed agents are here to support you Monday through Friday, 7AM to 9PM ET.
Terrible customer service, 3 years straight with them and always paid premium in full but if you need to get ahold of them good luck and if you do get to speak to a live person good luck understanding them.
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Shana Sweet · 1 review · Experienced 2026-07-21 ·
★★★★★
Matt Thompson made purchasing a workers…
Matt Thompson made purchasing a workers comp policy a pleasure. He was quick and efficient and before we ended the call I had a certificate of coverage in my inbox!
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Victoria Ng · 1 review · Experienced 2026-07-21 ·
★★★★★
Justin Oliver from biBerk
biBerk was great to work with. Usually these internet insurance companies have no one to talk to, but Justin Oliver proactively reached out to me and was able to double check my professional with the underwriting before we finalize the terms and insurance coverage. He was very responsive and communicative, and he really knows what needs to be done! I would recommend biBerk and Justin Oliver to all business owners out there!
