Excellent Customer Service
Justin was very knowledgeable, patient, and responsive throughout the process. He took the time to answer all of my questions and made sure I understood my coverage before I purchased my policy. Excellent customer service!
About biBerk Business Insurance
Data updated- Website
- biberk.com
- Category
- Money & Insurance
- Location
- United States · Omaha
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 75% (9/12)
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Is biBerk Business Insurance legit?
biBerk Business Insurance (biberk.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
Paul G is a straight shooter & knows…
Paul G is a straight shooter & knows his stuff. Took the mystery out of what we were looking for and actually needed - read as: did not oversell. Very much appreciated!
Justin Oliver
Justin Oliver, was amazing to work with. I called in really frustrated because my policy had been canceled due to a system error, and he completely turned the experience around. He was friendly, patient, and never once made me feel like I was just another call.He took the time to explain exactly what happened, answered all of my questions, and made sure I understood everything. Instead of brushing me off, he actually listened and worked through the issue until it was resolved. By the end of the call, I had a new policy in place, and the whole process went a lot smoother than I expected. Customer service like this is hard to find. If I ever have to call biberk ragain, I hope I get Justin. If you have the chance to work with him, ask for him you'll be in good hands. Definitely call him to write a policy or rewrite
I would like to thank Matt T
I would like to thank Matt T, for guiding me through the process of obtaining all my insurance needs, while providing explanation of the different types of insurance.
Justin was very courteous and prompt
Justin was very courteous and prompt, and resolved my insurance issue with great urgency. will definitely use his service again. great job
Justin was very helpful in explaining…
Justin was very helpful in explaining my options to me and able to get me the insurance I needed for our small business. Highly recommend Biberk - the process was so smooth and quick! Thank you!
JoAnna couldn’t have been better
JoAnna couldn’t have been better. She followed through with me every step of the way, until my new policy became active. I really appreciate her expertise ands 5-star service treatment.
Justin Oliver provided excellent…
Justin Oliver provided excellent service from start to finish. He was professional, patient, and always quick to respond to my questions. I highly recommend Justin to anyone looking for a trustworthy and knowledgeable insurance broker. Thank you for all your help!
Matt T is a ROCK STAR!
I can’t express my gratitude for the help Matt T gave me with my insurance needs. Professional and knowledgeable, he gave me the guidance I needed and answered every question I had. I will 100% be working with you again Matt when I need to add auto insurance! Thank you again for all the help! 10/10 🌟 - Skyler S Gifted Hands Moving and Storage
Do Not Recommend
I had a very disappointing experience with biBerk. I cancelled a Workers' Compensation policy and the cancellation was confirmed, I continued receiving repeated emails and letters demanding a premium audit, along with threats of collections and additional premium charges. I completed and submitted the requested audit paperwork weeks ago, yet the automated notices and collection threats continued. I owe no money to briBerk. It was extremely frustrating to spend so much time trying to resolve an issue that should have been closed after the policy cancellation and submission of the requested documents. My experience with customer service and the audit process was poor, and I felt the communication was repetitive and unhelpful. Based on my experience, I cannot recommend biBerk. Jennifer Higgins House of Craven Corporation
Matt T delivered
Matt T delivered! Very personable, knowledgeable and made the PL process easy
Great Customer Service
Justin Oliver was very helpful in getting me the coverage I needed for my business.
Justin Oliver from biBerk is the best…
Justin Oliver from biBerk is the best and he helped me chose the right BOP and professional liability insurance, with patience and expertise. Great experience!!
Justin was literally the best
Justin was literally the best , very knowledgeable and polite . I’m very satisfied with our interaction and will definitely recommend him to friends and family!
Matthew Thompson was very helpful and…
Matthew Thompson was very helpful and exceeded my expectations. The process was quick, easy and to the point.
Excellent customer service
Justin Oliver with biBerk was responsive, knowlegable and friendly. Working with him was a quick and easy process. He was responsive, patient, and then went out of his way to produce a certificate of insurance for me faster that typical processing.
The Best Insurance Experience I’ve Had
Brittany Trotman made the entire insurance process incredibly easy and comfortable. She took the time to explain every policy in detail, including what each one covers and what it doesn't, and answered all of my questions about how insurance works without ever making me feel rushed. She treated me like family instead of just another customer, which really stood out. On top of that, she was both funny and professional, a combination that's surprisingly hard to find. I highly recommend Brittney to anyone looking for someone who genuinely cares and makes the process stress free. So thank you so much, Brittney! I hope they give you a promotion soon, or at least a well deserved raise. You definitely earned it!
RUN AWAY AND DO NOT LOOK BACK!!!
RUN AWAY AND DO NOT LOOK BACK!!! I wish I could leave negative stars. After requesting cancellation online I was notified that I failed to reply to a follow-up Email requesting cancellation so the request was not processed. When I found out about this on July 2nd I called customer service. I finally was able to speak to the rep who confirmed that they have record of my online request, but that they had not received the reply to the Emails so the cancellation was not processed. I clearly stated my intent to cancel the policy, completed their Email request, and had the customer service agent confirm that they have received my request to cancel. This morning I received another Email stating that my policy was past due and was at risk of cancellation due to non-payment. I called again and waited another 30 minutes to speak with another rep that stated that the system still shows my policy effective until7/28 at which point it will be cancelled due to NON PAYMENT.. I was told that my REQUEST to cancel my policy was directed to the retention and cancellation team and it may take up to two weeks for a response. Can they refuse to cancel my policy after I request it be closed? I dont think so, why the wait? Why are they still processing invoices against a policy that has been cancelled? BTW, the only reason it is now in non-payment status, is because I cancelled the auto pay when I cancelled my account in June. Otherwise, BiBerk would have kept pulling premium payments while they slow walk and delay cancellation requests. I can only imagine if I actually tried to file a claim with these thieves. They are crooks and are not to be trusted with such serious business as insurance.
Reply from biBerk Business Insurance2026-07-07
Hello, Archangel Services Corp! We hear you. Let's get this figured out. To start, please send us your contact information and policy number. From there, a member of our Service Team will be in touch. Thanks for your business! We look forward to getting this resolved for you.
Awesome customer service!
Quick, efficient, and knowledgeable!
Joanna was quick and professional
Joanna was quick to respond, gave me all necessary information quickly and professionally and secured the right policy at the right price.