biBerk Business Insurance

Mercedes is a horrendous insurance agent

This encounter with the company was undoubtedly one of the most negative and overwhelming conversations I have had in a long time. I received an email regarding an application and naturally contacted them to inquire about further information. I was routed to speak with Mercedes, who informed me that calls are recorded. I am grateful for this information, as her customer service skills were severely lacking. She hardly provided me with an opportunity to ask my questions and frequently spoke over me. When I asked her to calm down because her mannerism was unprofessional she told me she was calm… But the truth is that she had a very aggressive personality. I was merely calling to inquire about the status of my application and if I’d get further information. The information she provided was generic at best. In this day and age there are many individuals who are in need of employment and are exceptional employees who would represent the company positively no matter the outcomes of an application. Mercedes does not exemplify these qualities at all. This experience highlights the importance of providing exceptional customer service. If she’s a great rep then perhaps she was having a horrible day.,,because I’d hate to imagine this is her demeanor in most instances.

Great customer service

Great customer service, nice, quick to respond, and helpful!

This company does not care for small…

This company does not care for small businesses at all. I have been with them 6 years and one day they asked for a tax return and raised my policy 4x the amount, also charged my company $970 because they said the insurance for the last year should have been higher. They claim my insurance is based on income alone and any increase on income would increase the policy amount. I was never told this and I talked to them multiple times to see if there was a mistake and none of the agents show they care for the situation at all. To them a small business like myself meant really nothing. I asked for cancellation of the account because I get quotes from other insurance companies for a fraction of what they are charging me and the agents I talked to made no attempt to match the quotes or tried to keep a long term customer, they simply acted if a small business would have zero impact on their business and they just don’t care if i stay or leave. If you’re a small business owner, steer away from them. You will get the same coverage at a fraction of the price they would charge you.

Matt Thompson is a ultimate and helpful representative

Matt Thompson was very professional and knowledgeable. Did not pressure me for sales but let me know what is available. Matt is my preferred representative. Matt makes this process very simple to understand. I am glad I get him on the phone

Best Licensed Insurance Advisor Brittany Trotman

We had an excellent experience working with Brittany Trotman. She was knowledgeable, professional, and took the time to explain everything clearly, making the entire insurance process simple and stress-free. She was responsive to all of my questions and helped me find the right coverage for my business without any pressure. We truly appreciated her patience, attention to detail, and outstanding customer service. If you're looking for someone who genuinely cares about helping her clients, We highly recommend Brittany Trotman for your business insurance needs.

Justin Oliver was very thorough with…

Justin Oliver was very thorough with his communication and answered all of my questions without any hesitation. A truly great and pleasant agent to deal with.

Paul G was very helpful in getting our…

Paul G was very helpful in getting our GL policy up and running. He did it in a timely and efficient manner. Thank you Paul!

The associate

The associate, Matt T. , was very helpful with answering our questions. He was knowledgeable about the products involved and very expedient in the process to meet our needs. This experience exceeded our expectations. Thumbs up. Like.

I had a great experience shopping for…

I had a great experience shopping for insurance with Mr. Gornell. He was friendly and patient. I plan on brining my other policies over biberk once they expire.

Justin with biBerk Insurance company…

Justin with biBerk Insurance company was amazing. Not only was he professional but what I appreciated most was his patience and knowledge about the various policies.

Justin was very professional

Justin was very professional, Pleasant, knowledgeable and made getting this insurance easy and stressless.

Brittany was the best person I have…

Brittany was the best person I have talked to throughout trying o find insurance for my company. She was quick, professional, and friendly, I would recommend her to anybody. I was able to get insured in under 24 hrs!

Justin Oliver has been one of THE BEST…

Justin Oliver has been one of THE BEST representatives I have ever had the pleasure of interacting with. Very engaged, answered every question, and just a genuine sense of him wanting to be there. Thank you for all the assistance with the quotes and give that man a raise

Matt T

Matt T. Took care of everything for us. Really appreciate his fast response on our Workers Comp. Sign up procedure.

Picture this

Picture this: I had just been ghosted by my old liability insurance company for my business, just spent a while getting quotes and going through the process with other providers, when I finally was connected with this company. The process was so quick and easy! Literally a 10 minute phone call. Quinn W was the guy on the other end, and he made sure I understood everything as well as even offered to finance it?? I never had that option before! The quote was so good though, I was able to pay for the whole year upfront :) Thank you!!

Jennifer was very nice a knowledgeable…

Jennifer was very nice a knowledgeable and made my experience easy and stressful. Thank you so much.

Matt Thompson was awesome he took the…

Matt Thompson was awesome he took the time to explain my policy and helped me determine which amount of coverage was appropriate for my business i highly recommend him and will recommend him to people looking for insurance.

Matt T was amazing and such a great…

Matt T was amazing and such a great help. Super patient and answered all my questions. I couldn't be happier.

Matt T

Matt T. was a tremendous help in getting our insurance policy set up. Excellent customer service, knowledgeable, and easy to talk to. Couldn’t recommend him enough.

Justin Oliver Is the best