About BLACKTAILOR
Data updated- Website
- blacktailor.store
- Category
- Shopping & Fashion
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 25 reviews
- Replies to negative
- 70% (23/33)
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Is BLACKTAILOR legit?
BLACKTAILOR (blacktailor.store) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 28% give 1 star; The business has replied to 70% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Never received my pants ?
Reply from BLACKTAILOR2025-04-27
Hello Jose, Thanks for your message. We have contact DHL regarding your order and ask them to investigate where is the package. We will get back to you once we receive their reply. Sorry for any inconvenience caused.
Great items and wonderful costumer…
Great items and wonderful costumer service.
Top quality and quick shipping made…
Top quality and quick shipping made this one of my best purchases this year. I will definitely be shopping more from you guys soon
Awesome fit
Pants fit great and stack nicely. Will buy again
Quick delivery
Quick delivery, quality product true to description in both size and feel, hopefully it lasts longer than my N38 cargos that ripped apart from everywhere after 3 months.
Shipping time is good
Shipping time is good. Product packaging is good. I didn't have to wait long for my package to ship. Clear and concise processing time. I'd buy again.
Great range of cargos
Great range of cargos, shorts and jeans in various styles colours and materials. Customer service is excellent too. Being a loyal customer is rewarded, they give discounts for repeat business, so I have bought all my trousers from them recently. Please note, delivery can take a while, as items come from Hong Kong.
Cool design but shoddy craftsmanship..
Cool design but shoddy craftsmanship... Loose threads throughout the pants, seams are incomplete. Disappointed for what I paid. Shipping also took way longer than expected
Reply from BLACKTAILOR2025-04-20
Dear Customer, We are sorry to hear about the issues you encountered with the craftsmanship of your purchase. Please reach out to us via email, and we will work to provide a satisfactory solution for the quality concerns you have raised. Thank you for bringing this to our attention.
I haven’t received my package
Reply from BLACKTAILOR2025-04-27
Hello Oscar, Thank you for your message. According to the tracking number of your order, it has been successfully delivered on Monday, 21 April 2025 DHL may deliver your order at your mailbox or front door if you select non-signature delivery in their system. Please contact us if you cannot receive your order. We look forward to hearing from you.
I never Received my package
Reply from BLACKTAILOR2025-04-27
Hello Oenomaus, Thank you for your message. According to the tracking number of your order, it has been successfully delivered on Monday, 14/4/2025 at 12:30 PM Please contact us if you cannot receive your order. We look forward to hearing from you.
Customer service was amazing
Customer service was amazing in providing me with a replacement, since the pants I ordered were too big. Shipping is also pretty fast.
The pants looks like the picture
The pants looks like the picture, good quality, I would buy more.
Love this company
Love this company! Dope styles, excellent quality. Definitely going to shop more with you all.
MW85
Loved the quality of the product, only wished it got shipped out and little earlier
DO NOT BUY HERE, unless you want to get scammed
DO NOT BUY HERE, unless your want stress and pay a lot for nothing. It’s Chinese dropship quality and customer service is very bad. Reviews are probably fake. Got 2 items which both ripped apart after wearing it a few times. After contacting customer service they promised to send new ones. But after sending many emails they went full ignorant mode. When I finally got response from William, he said: Ignore our last mail, we won’t send new items. What a joke.
Reply from BLACKTAILOR2025-04-12
Hello customers, Thanks for your purchases. We are sorry that our products did not meet your satisfaction. However, defective claim over 30 days from receipt of merchandise will not be accepted. We love to hear from our customers, as we are always looking to improve and increase our customer satisfaction. Let us know if you need any help!
Good customer service
Everything was great
Everything was great. I do have a problem with the size I ordered. I ordered a 42 I’m gonna need a 40. How do I send it back to exchange for the size 40?
It’s been weeks and I still haven’t…
It’s been weeks and I still haven’t received my order.
Reply from BLACKTAILOR2025-04-12
Hello Kevin, Thank you for your message. According to the tracking number of your order, it has been successfully delivered on Thursday, 3 April 2025 Sometimes your local postal service may deliver your order to your family members or your neighbor when you were not at home during delivery. DHL may deliver your order at your mailbox or front door if you select non-signature delivery in their system. Please contact us if you cannot receive your order. We look forward to hearing from you.
Really like the style and have these in…
Really like the style and have these in another color. However, this pair came really wrinkled, so hard to give it more than 2 stars at this price point.
Reply from BLACKTAILOR2025-04-20
Dear customer, We appreciate your feedback and are glad to hear that you like the style. We apologize for the inconvenience caused by the wrinkles in this pair. Your satisfaction is important to us, and we will take your comments into consideration to improve our processes. Thank you for sharing your experience with us.