Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Blade HQ (bladehq.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the dedicated support team for being extremely helpful, polite, and responsive when answering questions and quickly resolving issues. Many people also enthusiastically appreciate the remarkably fast delivery times, competitive pricing, and the wonderfully varied selection of top quality items available. However, some people mentioned experiencing frustrating delays with shipments or receiving absolutely zero replies to their emails when attempting to get order updates. A few reviewers were additionally dissatisfied with specific product design flaws or having their return requests rejected unexpectedly by staff members.
Auto-generated from all reviews of this business. For reference only.Great kind customer service rep. Put up with my lame question.
Thank you for the kind review! We're so glad to hear you had a great experience with our customer service team. And don't worry—there's no such thing as a lame question! We're always happy to help and want every customer to feel comfortable reaching out. We truly appreciate your support and look forward to helping you again! ~Tiffany
Great customer experience with an order inquiry and an off hours response. (AI or not it was positive from a customer perspective)
Thank you for the great review! We're so glad to hear you had a positive experience with your order inquiry and appreciated the quick after-hours response. Whether it's during business hours or after, our goal is always to provide helpful, timely support and make your experience as smooth as possible. We truly appreciate your feedback and look forward to assisting you again in the future!~Tiffany
As a confessed blade addict (Jim here), I’ve been a regular at Blade HQ and Grindworx for years. Your customer service is straight-up outstanding.Even when something doesn’t go as planned, you guys make it right—fast, fairly, and with zero hassle. Replacements, upgrades, or store credit… you’ve always taken care of business like pros.That’s why I keep coming back. Trust like this turns regular customers into lifelong fans.Highly recommend both Blade HQ and Grindworx. Best in the business.— Jim, Proud Knife Junkie
Thank you so much for the incredible review, Jim! We're honored to have earned your trust over the years, and it means a lot to hear that our team has consistently been there for you when you've needed us. Providing fair, hassle-free service and making things right is exactly what we strive for, so it's wonderful to know that's been your experience. Your loyalty and recommendation truly mean the world to us. Customers like you are the reason we love what we do, and we're grateful to be a part of your knife journey. We look forward to helping you add to your collection for many years to come. Thanks again for being such an awesome member of the Blade HQ and Grindworx family! ~Tiffany
Ordered a machete they said they would not be able to ship it and then they completely ignored me never refunded me my bank (Canadian bank CIBC said they would not be automatically getting the money back BladeHQ would need to manually refund the money.). I do not trust this company and they stole my money never gave me my item avoid at all costs.
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, as this is certainly not the experience we want anyone to have. We responded to your review and requested your order information so we could investigate what happened and make sure everything was resolved correctly, but we haven't received a response yet. We'd still really like the opportunity to look into this for you. Please reach out to us with your order number or email address associated with the order, and we'll review the situation as quickly as possible. If a refund is owed, we'll make sure it's handled appropriately. We appreciate the chance to make this right and hope to hear from you soon. ~Tiffany
Hey there! Short, sweet, and exactly what we love to hear. 😊 We're glad our team was able to provide fast, friendly service and make your experience a good one. That's what we strive for every day. Thanks for the kind words, and thanks for choosing Blade HQ. We look forward to helping you again! ~Lisa
Exceptional customer service and top notch products. Loads of exclusives and early access pieces. Love this company.
Thank you so much for the fantastic review! We're thrilled to hear you've had such a great experience with both our customer service and our products. It's wonderful to know you're enjoying our exclusive releases and early access offerings! We truly appreciate your support and are grateful to have you as part of the Blade HQ community. We look forward to helping you find your next favorite knife ~Tiffany
The apostate that assisted me with my purchase did a great job. She had all the info about the questions I had and was very friendly and professional. The experience was pleasant and our conversation was so pleasant I got side tracked and forgot to mention the promo code for the free knife with purchase over $125. Unfortunately my order has already shipped and I wasn’t able to add it on so that’s another praise to the company’s fast shipping. Overall I like this company and the customer service was great. I’ll continue doing business and would recommend Blade HQ all day. Thanks you
Thank you so much for the wonderful review! We're thrilled to hear you had such a positive experience with our team and that all of your questions were answered in a friendly and professional manner. While we're sorry you missed the opportunity to add the promotional item, we're glad our quick shipping got your order on its way without delay! We truly appreciate your understanding, your continued support, and your recommendation. We look forward to serving you again on your next Blade HQ purchase. Thank you for choosing Blade HQ! ~Tiffany
Chad got back to me within 24 hours and put my mind at ease about shipping time frames, and managed to answer what turned out to be a silly question in a professional way that didn’t make me feel dumb for asking. Great customer service, and I am definitely grateful.
Thank you so much for the wonderful review! We're thrilled to hear Chad was able to respond quickly, put your mind at ease, and answer your question in a way that was both helpful and welcoming. We believe there are no silly questions, and we're always happy to help however we can. We'll be sure to share your kind words with Chad. Thank you for your support, and we look forward to helping you again in the future! ~Tiffany
Thank you for the great review! We're so happy to hear Cloey made your return process easy and hassle-free. Providing a smooth experience is always our goal, and we'll be sure to share your kind words with her. We truly appreciate your support and look forward to helping you again! ~Tiffany
Awesome customer service. Quick response and very simple returns.
Thank you for the awesome review! We're so glad to hear you had a great experience with our customer service and that you found our responses quick and our return process simple and hassle-free. That's exactly the experience we strive to provide. We truly appreciate your support and look forward to helping you again on your next Blade HQ purchase! ~Tiffany
Stevie S. Helped me find the perfect blade for my job. Very knowledgeable and pointed me into the blade that I already had an eye on so I'm really glad I had the second opinion, this looks like the beginning of a good relationship with Blade HQ.
Wow, thank you so much for the awesome review! We're thrilled to hear Stevie was able to help you find the perfect blade and provide the confidence you needed in your decision. We'll be sure to pass along your kind words to him. Welcome to the Blade HQ family! We can't wait to help you with your next knife adventure! ~Tiffany
Received a new EVO-K in blue and emailed the CS of Blade HQ about a stiff button. In 24 hours told me just to press it a few more times and sure enough works fantastic. Long time buyer, and I love them
Thank you for the fantastic review! We're so glad our team was able to help with your EVO-K and that the button is now working great! It's wonderful to hear our troubleshooting advice got you back up and running so quickly. Thank you for being a longtime Blade HQ customer. Your continued support means the world to us, and we look forward to helping you with many more knife purchases in the future! ~Tiffany
Thank you for the great review! We're so glad to hear you had a great customer service experience. Your support means a lot to us, and we look forward to helping you again the next time you're shopping with Blade HQ! ~Tiffany
Offered me 10% off to place an order, then wouldn't apply it. Calls to customer service were useless. UPDATE (after company response): I did email customer service (twice) with no response. This is just lip service.
We're sorry to hear about your experience and understand how frustrating it must have been when the discount you were expecting couldn't be applied. We strive to honor our promotions whenever the qualifying terms are met, and we apologize that your experience fell short of expectations. If you haven't already, please reach out to us at [email protected] and put ATTN Tiffany in the subject line with your order details so we can review the situation and see if there's anything further we can do. Thank you for taking the time to share your feedback. ~Tiffany
Jen was expedient in her response, and very helpful in seeing that all my points were redeemed. Love BladeHQ!
Thank you so much for the fantastic review! We're thrilled to hear Jen was able to respond quickly and help get all of your Blade Club points redeemed. We'll be sure to pass your kind words along to her! Thank you for your continued support and for being a valued member of the Blade HQ family. We truly appreciate your business and look forward to helping you with your next knife purchase! ~Tiffany
The person I talked to was very professional very good in what she does she straighten everything out for me help you out hopefully, I can get my replacement part
Thank you for the awesome review! We’re so glad to hear you’ve consistently had great experiences with our customer service. Your continued support means a lot to us, and we look forward to helping you again in the future. ~Tiffany
Thank you for the awesome review! We’re so glad to hear you’ve consistently had great experiences with our customer service. Your continued support means a lot to us, and we look forward to helping you again in the future! ~Tiffany
These guys are great to work with. I've purchased many knives from them and they are great with returns if I'm just not feeling the knife. Great competitive prices too. All around just a pleasure to buy from.
Thank you for the wonderful review! We’re so glad to hear you’ve had consistently positive experiences with us. Whether you’re finding the perfect knife or taking advantage of our return policy when something isn’t the right fit, we’re always happy to help. We truly appreciate your continued support and are grateful to be your go-to place for knives. We look forward to serving you again! ~Tiffany
This is the 3rd time I bought a knife from BladeHQ and it will be the last! The shipping speed is absolutely atrocious! It’s been over 12 days now and still nothing! Everytime I have bought something they ship it using FedEx which is hands down the worst company to ship with. I’m sick of having to wait this long when I can just go on Amazon and have it guaranteed delivered the next day. I wanted to support BladeHQ because it’s an actual knife company, but because of they’re shipping services I don’t think I can anymore.
We’re sorry to hear about your experience and understand how frustrating it is when an order takes longer to arrive than expected. While we work hard to process and ship orders as quickly as possible, carrier transit times can sometimes vary and are unfortunately outside of our direct control once a package has been handed off. We understand that repeated delays can be especially disappointing. If you have a preferred carrier, you’re welcome to leave a customer note with your order requesting a specific shipping service, and we will do our best to accommodate that request whenever possible. We appreciate your feedback and your past support of Blade HQ. Comments like yours help us evaluate ways to improve the customer experience. ~Tiffany
It took time to get respond but as it get a respond. It was quick and easy.
Thank you for the feedback! We apologize for the delay in getting back to you, but we're glad that once we connected, the process was quick and easy. Providing helpful and efficient service is always our goal. We appreciate your patience and your support! ~Tiffany
Grindworx
Gelshadow
Chicago Knife Works
DLT Trading, LLC4.9
KnifeCenter4.4
Blade City
Knifeworks4.8
Earthingharmony4.0102 reviews matching
