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Blade HQ (bladehq.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the dedicated support team for being extremely helpful, polite, and responsive when answering questions and quickly resolving issues. Many people also enthusiastically appreciate the remarkably fast delivery times, competitive pricing, and the wonderfully varied selection of top quality items available. However, some people mentioned experiencing frustrating delays with shipments or receiving absolutely zero replies to their emails when attempting to get order updates. A few reviewers were additionally dissatisfied with specific product design flaws or having their return requests rejected unexpectedly by staff members.
Auto-generated from all reviews of this business. For reference only.Kim is incredibly responsive, and that means so much to me. Especially in our new age of technology, the human touch is high priority for me. Mark Petty
Thank you for the thoughtful feedback! We’re so glad to hear Kim’s responsiveness made a difference—that human touch really does matter. We’ll be sure to pass along your kind words to her. We truly appreciate your support. ~Tiffany
The selection they have is excellent with competitive pricing. They also have exclusive products with certain manufacturers, which always feature top of the line blade steels. The customer service is always excellent as well and typically reply to any inquiries within a business day. I also love their shipping times as a resident of the East Coast. They always ship my orders out of Virginia, which is the next state over; so I typically get my orders within 3 days.
Thank you for the awesome review! We’re glad to hear you’re enjoying the selection, pricing, and exclusives—those special runs are always fun to bring in. It’s great that shipping from our Virginia warehouse is getting your orders to you so quickly too! We truly appreciate your support and are always here if you need anything ~Tiffany
Fast. Attentive. Polite. Helpful.
Thank you for the great feedback! Fast, attentive, polite, and helpful—that’s exactly what we aim for. We truly appreciate your support! ~Tiffany
A quick response and willing to help. Very professional and helpful.
Thank you for the kind words! We’re glad to hear our team was quick to respond and ready to help. Providing professional and helpful service is exactly what we strive for. We truly appreciate your support! ~Tiffany
Thank you for the feedback! We’re glad you got a quick response—that’s exactly what we aim for. We appreciate your support! ~Tiffany
Very friendly customer service. Made the return and exchange process super easy.
Thank you for the great feedback! We’re glad to hear our team was friendly and made your return and exchange process smooth and easy. That’s exactly what we aim for. We truly appreciate your support! ~Tiffany
Always answer my questions on a timely manner. Great customer service. Great prices
Thank you for the great feedback! We’re glad to hear your questions are always answered in a timely manner and that you’ve had a positive experience with our customer service and pricing. We truly appreciate your support! ~Tiffany
Superb customer service, thank you Mrs Dallas
Thank you for the kind words! We’re glad to hear you had a superb experience and that Dallas took great care of you. We’ll be sure to pass along your appreciation. Thanks again for your support! ~Tiffany
The customer service is always excellent. They have never made any mistakes with my orders. I made the mistake & they fixed it very quickly & with a smile. I'll definitely be doing business with Blade HQ in the future.
Thank you for the awesome feedback! We’re glad to hear our team was able to jump in and quickly take care of things—that’s exactly what we’re here for. Everyone makes mistakes, and we’re always happy to help get it sorted out with a smooth, positive experience. We truly appreciate your support and look forward to helping you again in the future! ~Tiffany
Appreciate the acknowledgment - so frustrating when website software that was formerly smooth suddenly becomes glitchy and placing an order becomes a gauntlet. I have to remind myself that online shopping will never be perfect and helplines exist for a reason.
We really appreciate you sharing this—and your patience. We completely understand how frustrating it can be when something that used to work smoothly suddenly doesn’t. That’s never the experience we want for you. We’re always working to improve the site, and feedback like this helps more than you know. We’re glad our team could step in and help when needed. Thanks again for sticking with us—we truly appreciate your support! ~Tiffany
Cloey E.made my experience great! She was efficient, prompt and courteous.
Thank you for the kind words! We’re so glad Cloey made your experience a great one with her efficiency, promptness, and courtesy. We’ll be sure to pass this along to her! We truly appreciate your support ~Tiffany
The person who was helping me is Jen n. She was super helpful and kept me in the loop of everything thet was happening with my missing order so thanks again Jen. N
Thank you for sharing your experience! We’re so glad Jen N. was able to keep you informed and take great care of you throughout the process. That kind of communication really matters, especially with a missing order. We’ll be sure to pass along your kind words—thanks again for your support! ~Tiffany
The pocket knife I purchased had a weak detent. Since it was a $300 knife, I felt like I shouldn't have to take it apart and adjust it myself. Not to mention not being able to return it if I scratched or messed up the knife in the process. So, I requested to return it. BHQ promptly authorized a return and a return shipment label. As soon as they received it, they emailed that my refund was being processed. The return experience was as stress free as possible. Awesome!
Thank you so much for the thoughtful feedback! We’re glad to hear we’ve been able to meet your expectations—especially when it comes to fit and finish, which we know can be a big deal. It’s great to know our returns process, shipping speed, and customer support have all made a positive impact. We truly appreciate your support and are honored to be your go-to retailer! ~Tiffany
Great customer service. Keep up the good work. Awesome company!
Thank you for the awesome feedback! We’re glad you had a great experience with our customer service. We’ll keep working hard to deliver that same level every time. We truly appreciate your support! ~Tiffany
Cloey E, was great to work with a made the process easy.
Thank you for your kind words! We’re so glad to hear that Cloey E made the process easy and was great to work with. We’ll be sure to pass along your feedback—she’ll really appreciate it! ~Tiffany
I had a question concerning a return, and wanted to know if I could still get the sale price on another knife, and she said yes. Alyssa T. is the greatest!
Thank you for the great feedback! We’re so glad Alyssa T. was able to help and make sure you could still take advantage of the sale price—that’s a win! We’ll be sure to pass along your kind words to her. We truly appreciate your support! ~Tiffany
Love to hear it! Smooth and awesome is exactly what you want. Enjoy it, and thanks for sharing! ~Tiffany
What made my experience great today was (and always has been) the support from BHQ. Shout out to Kim who squared me away. As a retired Army veteran and knife fiend, the people at BHQ are even more incredible than the knives I get. If you ever doubt purchasing here instead of the go to you may have, stop yourself. BLUF, trust them!
Thank you for the incredible review—and for your service, we truly appreciate it. We’re glad to hear Kim took such great care of you and continues to deliver the kind of support you can count on. Earning that level of trust means a lot to us, and we’re honored to be your go-to. Enjoy the knives, and we’ll always be here when you need us! ~Tiffany
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing through BHQ especially for new buyers that may be concerned with spending $$$ on blades people didn't know could cost so much. 😛 BHQ definitely brings peace of mind with the purchase and their willingness to be real cool and helpful with the customers.
Thank you for the awesome review! We’re glad we could help get things sorted with the Böker AK74 and make the exchange process easy. That peace of mind is exactly what we want every customer to have—especially when jumping into higher-end knives. We really appreciate the recommendation and your support. Enjoy the knife kick! ~Tiffany
Horrible customer service. Claimed they canceled my order yet I received a tracking number minutes after inquiring about cancelation. I want my item or I want a refund. Mrs.Dallas is not very helpful at all.
We’re so very sorry to hear about this! We did reach out to request additional information so we could look into this further, but we haven’t received a response back just yet. We definitely want to help get this resolved—whether that means making sure you receive your item or issuing a refund. Please reach out to us at [email protected] with your order details so we can take care of this for you as quickly as possible. ~Tiffany
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