Blade HQ

We’re sorry to hear about your experience and understand how frustrating it is when an order takes longer to arrive than expected. While we work hard to process and ship orders as quickly as possible, carrier transit times can sometimes vary and are unfortunately outside of our direct control once a package has been handed off. We understand that repeated delays can be especially disappointing. If you have a preferred carrier, you’re welcome to leave a customer note with your order requesting a specific shipping service, and we will do our best to accommodate that request whenever possible. We appreciate your feedback and your past support of Blade HQ. Comments like yours help us evaluate ways to improve the customer experience. ~Tiffany

Thank you for the feedback! We’re glad we could help and that you had a positive experience with our team. We truly appreciate your support and look forward to assisting you again in the future! ~Tiffany

We’re sorry to hear about your shipping experience and understand how frustrating it is to watch a package experience repeated transit delays. While we work hard to process and ship orders quickly, carrier transit times and routing decisions are unfortunately outside of our direct control once a package leaves our facility. We understand that doesn’t make the delay any less disappointing, especially when it has happened more than once. We appreciate your feedback and will continue to evaluate shipping options and carrier performance. Thank you for taking the time to share your experience with us. ~Tiffany

Thank you for the great feedback! We’re glad Jen was able to help resolve the issue with your order and provide a great customer service experience. We’ll be sure to pass along your kind words to her. We truly appreciate your support and look forward to serving you again! ~Tiffany

We're sorry to hear about your experience and understand how frustrating it must have been to miss out on the sale items after your order was canceled. When payment information cannot be successfully verified, our system is unable to process the order. We understand this was disappointing, especially with limited-time pricing involved, and we apologize for the frustration. We appreciate your feedback and will use it as we continue working to improve our ordering experience. Thank you for taking the time to share your experience. ~Tiffany

We’re sorry to hear your shipping experience didn’t meet your expectations. We understand how disappointing it can be when an order takes longer to arrive than anticipated. If you have a preferred carrier, such as UPS, you’re welcome to leave a customer note with your order requesting that carrier, and we will do our best to honor your request whenever possible. We appreciate your feedback, as it helps us continue improving the experience for our customers. Thank you for your support. ~Tiffany

Thank you for the great feedback! We’re glad to hear you had a positive pre-order experience and that our communication kept you informed throughout the process. Providing clear updates is something we strive for. We truly appreciate your support and look forward to serving you again! ~Tiffany

We’re sorry to hear you’re disappointed with your experience. After reviewing your return, we found that the box was sealed when it left our facility. However, when the item was returned to us, the factory seals had been broken and the scales showed visible scratches that were not present when it was originally shipped. Our goal is always to be fair and consistent when evaluating returns, and we understand this outcome was frustrating. ~Tiffany

We’re sorry to hear about your experience and understand how frustrating it must have been to have your order canceled. Our fraud prevention measures are in place to help protect both our customers and our business, but we understand that situations like this can be disappointing when a legitimate order is affected. We apologize for the inconvenience and frustration this caused. ~Tiffany

Thank you so much for your kind words! We're thrilled to hear that Dallas was able to answer all of your questions and concerns and provide the level of service you deserve. We'll be sure to share your feedback with her and the rest of the team; they'll be delighted to know they made such a positive impression. We truly appreciate your support and look forward to helping you again with your future Blade HQ purchases! ~Tiffany

Thank you for the amazing feedback! We’re sorry there was a minor issue with your knife, but we’re thrilled to hear our team was able to take care of it quickly and get your return processed so fast. Your kind words mean a lot to us, and we truly appreciate your support. Thank you for trusting Blade HQ—we’re always here if you need us! :) ~Tiffany

Thank you for the great feedback! We’re thrilled to hear you had a top-notch customer service experience. We truly appreciate your support and look forward to helping you again! ~Tiffany

Thank you for the thoughtful feedback! We’re glad the information you received was honest, straightforward, and focused on your specific question. We understand that many customers have preferred brands and models, and we never want to pressure anyone into purchasing something they don’t want. We truly appreciate your support and are happy we could provide the information you needed. Thank you for choosing Blade HQ! ~Tiffany

Thank you for the great feedback! We’re so glad Kim and Cloey were able to provide such a positive and understanding experience. Hearing that this was one of the best support interactions you’ve had truly means a lot to us. We appreciate your support and will be sure to pass along your kind words! ~Tiffany

Thank you for the feedback, Don! We’re glad the response was straightforward and timely. We truly appreciate your support! ~Tiffany

Thank you for the kind words and understanding! We’re sorry the delivery didn’t go as planned with the post office, but we’re glad our support team was able to help and make a positive impression. We truly appreciate your support and hope to get another knife in your hands soon! ~Tiffany

Thank you for the wonderful feedback! We’re glad Chad was able to provide a warm, professional, and helpful experience. We’ll be sure to pass along your kind words to him. We truly appreciate your support and are happy to hear you had such a positive experience! ~Tiffany

We’re very sorry to hear your order was canceled, and we understand how disappointing it is not to receive a clear explanation. That’s definitely frustrating, and we apologize for the confusion. Please reach out to us at [email protected] with your order details so we can review the situation ~Tiffany

Thank you for the thoughtful review! We’re sorry the knife arrived with a manufacturer's defect, but we’re glad Cloey was able to make the return process smooth, seamless, and stress-free for you. That’s exactly the kind of experience we want our customers to have. We also appreciate you mentioning the packaging and shipping experience—it means a lot to hear that everything else arrived on time and well protected. We’ll be sure to pass your kind words along to Cloey. Thanks again for your support! ~Tiffany

Thank you for sharing your experience! We’re glad the return process was quick and effortless, even if the knife ended up being a little larger than expected. Finding the right fit is important, and we’re always happy to help along the way. We truly appreciate your support and look forward to helping you with the next addition to your collection! ~Tiffany