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Is Blade HQ legit?
Blade HQ (bladehq.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently and frequently praise the dedicated support team for being extremely helpful, polite, and responsive when answering questions and quickly resolving issues. Many people also enthusiastically appreciate the remarkably fast delivery times, competitive pricing, and the wonderfully varied selection of top quality items available.
However, some people mentioned experiencing frustrating delays with shipments or receiving absolutely zero replies to their emails when attempting to get order updates. A few reviewers were additionally dissatisfied with specific product design flaws or having their return requests rejected unexpectedly by staff members.
Auto-generated from all reviews of this business. For reference only.
The received product had some defects, so a return was processed. However, my $25 fee was deducted. The website's return policy clearly states that returns are free of charge, which is very disappointing and frustrating. I will never purchase any products from this company again. A company without credit.
Reply from Blade HQ2026-03-25
We’re sorry to hear about your experience and understand how frustrating this situation must be.
We did reach out to request additional information so we could look into this further, but we haven’t received a response back just yet. We definitely want to help get this resolved—whether that means making sure you receive your item or issuing a refund.
Please reach out to us at [email protected]
with your order details so we can take care of this for you as quickly as possible. ~Tiffany
Had to return a folding knife that was not functioning properly. BHQ approved the return request and provided a return email within a few hours of the request being submitted, and the refund was issued within a day of the return being received. Excellent service all around.
Reply from Blade HQ2026-03-18
Exactly! That reply is clear, professional, and lets the customer know their experience is appreciated while highlighting the seamless service. It works perfectly as a response. ~Tiffany
BladeHQ shipped my item quickly and also the customer service team was quick to respond, helpful, and friendly
Reply from Blade HQ2026-03-17
Thank you for the great feedback! We’re glad to hear your order shipped quickly and that our team was responsive, helpful, and friendly. We truly appreciate your support and look forward to helping you again! ~Tiffany
Thank you for the kind words! We’re glad you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again! ~Tiffany
Very prompt, friendly customer service! Even on a weekend. Highly recommend!
Reply from Blade HQ2026-03-17
Thank you for the great feedback! We’re glad to hear our team was prompt and friendly—even over the weekend. We truly appreciate the recommendation and your support! ~Tiffany
Seamless return, love buying from you guys. Bummed that one didn’t work out for me.
Reply from Blade HQ2026-03-17
Thank you for the kind words!
We’re glad the return process was seamless, even if the knife wasn’t quite the right fit. That happens sometimes, and we’re always here to help you find the one that is.
We appreciate your support and look forward to helping with the next one! ~Tiffany
The knife I got was an otf that broke on the 1st fire but they gave me a refund and even let me keep the knife so I didn't have to go through the hassle of returning it . Very impressed thank you I will be a return customer
Reply from Blade HQ2026-03-17
Thank you for sharing!
We’re glad we could make the situation easy with a refund while letting you keep the knife. We appreciate your understanding and look forward to having you back as a returning customer! ~Tiffany
Thank you for the feedback!
We’re glad everything arrived quickly and without any issues—that’s exactly what we aim for. We appreciate your support! ~Tiffany
Answered my question plus more explaining how things work.
Reply from Blade HQ2026-03-11
Thank you for your review! We’re glad to hear your question was answered and that our team was able to provide some additional information to help explain how things work. We always want to make sure our customers feel informed and supported. We appreciate you taking the time to share your experience! ~Tiffany
She seems friendly in her response and gave me the information I requested. Very satisfied.
Reply from Blade HQ2026-03-17
Thank you for your feedback! We’re glad to hear our team was friendly and provided the information you needed. We truly appreciate your support and look forward to helping you again! ~Tiffany
Thank you for the awesome feedback! We’re glad to hear our customer service made a great impression. We truly appreciate your support and look forward to helping you again! ~Tiffany
Jen N. was wonderful in helping me with me issue! Wow! What a great representative of BladeHQ!
Reply from Blade HQ2026-03-09
Thank you for the kind words! We’re so glad to hear that Jen was able to help and made such a great impression. We’ll be sure to share your feedback with her. Thanks for choosing Blade HQ! 🔪 ~Tiffany
Kim exceeded my expectations in handling a problem I received with a broken knife. She has been extremely friendly, polite and professional. A shining light in a world of difficult companies and people to deal with. I greatly appreciate the steps she took to help solve my problem. Thank you very much Kim & Blade HQ.
Reply from Blade HQ2026-03-09
Thank you for the wonderful feedback! We’re thrilled to hear that Kim exceeded your expectations and took great care of you while resolving the issue. Friendly, professional support is exactly what we strive for, and we’ll be sure to pass along your kind words to her.
We truly appreciate your support—thank you for choosing Blade HQ! ~Tiffany
Great deals, awesome products and really outstanding feedback with any concerns in customer service!
Reply from Blade HQ2026-03-06
Thank you for the kind words! We’re glad to hear you’ve had a great experience with our deals, products, and customer service. We truly appreciate your support and look forward to helping you again in the future! ~Tiffany
This company has a great website , great promotions , easy check out , and above all EXCEPTIONAL customer service. Tiffany was phenomenal , from start to finish.
Reply from Blade HQ2026-03-05
Thank you for the great feedback! We’re glad you enjoyed the website, promotions, and checkout experience. We truly appreciate the kind words. It was a pleasure working with you! :) Thanks for choosing Blade HQ. ~Tiffany
Customer Non-Service
I had ordered an item on 02/27/26 with the status indicating on 02/28/26 that the shipping label had been created, USPS awaiting item. As of 03/04/26, USPS had not received the item and I reached out to customer service. The response I received was "kicking the can down the road". They essentially blew me off saying that it has been shipped and USPS has not scanned the item. That's not how USPS works, they scan the item once it hits the originating USPS facility.
Reply from Blade HQ2026-03-25
Customer Non-Service
I had ordered an item on 02/27/26 with the status indicating on 02/28/26 that the shipping label had been created, USPS awaiting item. As of 03/04/26, USPS had not received the item and I reached out to customer service. The response I received was "kicking the can down the road". They essentially blew me off saying that it has been shipped and USPS has not scanned the item. That's not how USPS works, they scan the item once it hits the originating USPS facility. ~Tiffany
Thank you for your feedback! We’re glad the return process was quick and easy. We appreciate you choosing Blade HQ and hope to serve you again soon. ~Tiffany
Ms.Cloey, handled my return. She was very knowledgeable and helpful.
Reply from Blade HQ2026-03-05
Thank you for the kind words! We’re glad to hear Cloey was able to assist with your return and provide knowledgeable, helpful service. We appreciate you choosing Blade HQ~ Tiffany
Customer service is completely unacceptable. My package was shipped through USPS from Virginia to Utah. They suggested contacting the mail service to get it back on track. Tiffany helped with the shipping issue so I added a star
Reply from Blade HQ2026-03-02
We’re really sorry to hear this was your experience. We know how frustrating shipping delays can be—especially when it feels like you’re the one left chasing answers.
Once a package is in USPS’ hands, we’re somewhat limited in what we can directly control, but that doesn’t mean we don’t want to help. If you’re still having trouble with this order, please reach out to us at [email protected] and put ATTN Tiffany in the subject line
With your order number, we’ll be happy to take another look and see what options are available.
We appreciate the feedback and the opportunity to make things right. ~Tiffany
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