Boku, Inc. (boku.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Emailed in the evening at 6:30pm by 10am on the following day the issue had been resolved and a full refund had been processed.
Dear Angela, Thank you so much for your positive feedback! We’re thrilled to hear that our team responded promptly. Providing fast and reliable support is very important to us, and we’re glad we could meet your expectations. Best regards, The Boku Team
Friendly support, immediate solution Great!
Dear Chris, Thank you for sharing your kind words and positive review! We’re delighted to hear that you had a great experience with our service. Providing timely support and clear communication is very important to us, and we’re glad we could meet your expectations. Your feedback motivates us to keep improving and delivering the best possible experience for our customers. Thank you once again for choosing Boku! The Boku Team
After an experience of £160 fraud involving Playstation on my phone bill, I was told to email Boku as one of the providers for PLaystation. Received a reply to my email in less than an hour saying the money would be refunded on my next bill. It showed on my O2 account half an hour after that. Absolutely excellent service and quick response when nobody else could help. Thank you so much.
Dear Gemma, Thank you for your kind words and amazing review! We're so pleased to hear that you had a great experience with our service. Delivering fast, reliable support is something we take pride in and it's fantastic to know we hit the mark for you. Thank you The Boku Team
Very helpful polite lady helped me with problem
Dear Jenny, Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team. We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in, and it’s always rewarding to know that our efforts make a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again, The Boku Team
Sorted my concerns and refunded straight away.
Dear Nicole Webb, Thank you so much for your positive review! We're glad to hear you had a good experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
My granddaughter had been scammed into giving someone her phone number and they used it to run up £100++ of charges on EE -> Playstation -> Boku, when I discovered it (when my phone bill came in) I reported it to EE, they told me to call Playstation, Playstation told me to contact Boku. Boku were fantastic and resolved it in one on-line chat session. They have (all EE, PS & Boku) blocked the phone number to prevent it happening again
Dear Peter, Thank you very much for your kind words and positive review! We’re delighted to know that you had a great experience with our service. Providing timely, helpful support is always our top priority, and it’s wonderful to hear we met your expectations. Warm regards, The Boku Team
Dear Sebastien, Thank you for your positive review! We’re so glad you enjoyed your experience. Your feedback motivates us to keep improving and providing excellent support. Kind regards, The Boku Team
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Sorted out my issue very quickly, very satisfied.
Dear Mr Richard Singleton, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
My situation was dealt with promptly and to my satisfaction.
Dear Sonuc Saglam, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Boku promised to return my money and it was returned
Dear Qua, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
I am very pleased with Boku.Ink and customer service. Sorting out my issues with no delay. Thank you.😊
Dear Ranjana, We really appreciate your kind words and positive feedback! It means a lot to know you had such a good experience with us. We’ll keep working hard to deliver the fast and friendly service you deserve. Thanks again, The Boku Team
Very helpful and fast to sort out the peoblem
Dear Mindaugas, Thank you for your encouraging feedback! We’re delighted to know that our response time met your needs — we always aim to make your experience as smooth as possible. Sincerely, The Boku Team
Dear Martin-cedric, We truly appreciate your kind words! Our team is committed to offering quick and helpful support, and it’s great to know that you had a positive experience. Warm wishes, The Boku Team
I had never come across Boku before until we had an issue with a case of fraud that took place from my niece's phone. I was advised to call Boku by play station network provider. I spoke to a very helpful agent who was also reassuring. My issue was resolved swiftly after an email and they informed me the refund was issued and its way back to my phone provider. The attitude and helpfulness of the advisor made the whole situation better and I can not not thank them enough for the helpfulness and reassurance that was provided.
Dear Stacey Wood-Everett, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience. Thank you The Boku Team
Merci beaucoup pour votre avis positif ! Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec notre service. Nous savons à quel point il est important de recevoir une assistance rapide, et nous nous efforçons toujours d’offrir à nos clients la meilleure expérience possible. Merci encore, L’équipe Boku
I didn't sign up with this company someone had used my mobile number to purchase stuff I've contacted them multiple times regarding my problem with payments added to my phone number they promised it will be removed. And again this month 137 pounds was added to my phone bill so I've had no choice but to change my number because they clearly don't do nothing about it. SO PLEASE BE AWARE THAT ANYONE CAN USE YOUR NUMBER TO PURCHASE WITH THIS COMPANY.... WHEN U REPORT IT THEY DONT DO NOTHING... THIS IS A NEW FRAUD SO ALL BE MINDFUL....
Dear Charmaine, Thank you for your feedback. We're sorry to hear about the issue you've experienced. After reviewing our records, we see that a case was opened following your inquiry, and our support team has already responded to you via email. We’ll be sending you another follow-up email to provide an update and ensure everything is resolved. We're here to help and appreciate your patience. Kind regards, The Boku Team
Boku contacted me back the same day i sent a request for help due to being scammed. My refund was issued the next day. My mobile company received it 5 days later. They refunded it back to me after 5 days. So in all just under 2 weeks to get it sorted. Thank you Boku for your help.
Dear Carla Jennings, Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Great assistance from advisor with my problen resolved
Dear Sarah, Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team. We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in, and it’s always rewarding to know that our efforts make a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again, The Boku Team
Dear Alex, Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team. We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in, and it’s always rewarding to know that our efforts make a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again, The Boku Team
103 reviews matching