Boku, Inc. (boku.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
very unproblematic, nice workers
Dear Marko, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
Whilst I wasn't too thrilled that there were 4 unauthorised transactions on my mobile phone bill, Brandy from Boku Customer Support was brilliant at getting this resolved in a timely and efficient manner. The customer focus and excellent communication have been very much appreciated. Thank you Brandy.
Dear Nicola, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we met your expectations. We truly appreciate you taking the time to share your experience. Thank you, The Boku Team
Thank you very much for the fast and perfect solution of my problem. Greatings
Dear Bettina, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we met your expectations. We truly appreciate you taking the time to share your experience. Thank you, The Boku Team
I just thought it was a lot easier than I was expecting
Dear Nigel, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
Absolutely amazing team, sorted the problem straight away, excellent service & friendly team 👍
Dear Jacqueline, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
I received good advice and quick help. Friendly customer service.
Dear Hanna, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
My issue as far as I can see by the email i was sent was resolved pretty much within 2 hours and I think thats amazing!!
Dear Wayne, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
Boku were really helpful and sorted everything out when our account had unrecognised payments taken out thought it would take months to sort but they sorted it quickly and efficiently would highly recommend Thank you
Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Sorted out my issue straightaway and with minimal fuss. I had been really concerned and was reassured that measures will be put in place so it won't happen again. Great communication. Thank you!!
Dear Andrew, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Customer service replies fast and offered a proper solution
Dear Emma, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Es war super und hat ohne Probleme funktioniert
Sehr geehrte Evelyn, vielen Dank für Ihre freundlichen Worte und Ihre positive Bewertung! Es freut uns sehr, dass Sie eine gute Erfahrung mit unserem Service gemacht haben. Wir wissen, wie wichtig schnelle Unterstützung ist, und arbeiten stets daran, unseren Kunden das bestmögliche Erlebnis zu bieten. Vielen Dank nochmals, Ihr Boku-Team
Smooth and easy to understand communication,easy steps to follow,excellent customer service.
Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team. We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again, The Boku Team
Very efficient and prompt support and resolution
Dear Mathew, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
Thank you for all your help provided and you resolved my issue within 24 hours.
Dear Andrew, Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to receive timely support, and we’re always working to provide the best possible experience for our customers. Thank you again, The Boku Team
Dear Kayla, Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Dear Emma Hughes, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
Excellent as they got me a Refund for my daughter after someone used her phone number to commit fraud on PlayStation good. Eternally grateful 🙏
Dear Michelle, Thank you very much for your kind words and positive review! We’re delighted to know that you had a great experience with our service. Providing timely, helpful support is always our top priority, and it’s wonderful to hear we met your expectations. Warm regards, The Boku Team
We really appreciate your kind words and positive feedback! It means a lot to know you had such a good experience with us. We’ll keep working hard to deliver the fast and friendly service you deserve. Thanks again, The Boku Team
Very fast sorting my issue out. Fraud
Dear Sean, We truly appreciate your positive review! It’s wonderful to know you had a great experience with our service. Timely support is something we value deeply, and we’re committed to ensuring every customer enjoys the best possible experience with us. Thank you again for sharing your feedback it means a lot to our team. The Boku Team
Dear Nicky, Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience. Thank you The Boku Team
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