Boku, Inc. (boku.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Kelly · 9 reviews · Verified · Experienced 2026-04-10 ·
★★★★★
Brandy was very helpful
Brandy was very helpful she resolved my issue promptly. Thank you
Reply from Boku, Inc.2026-04-10
Dear Kelly,
Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team.
We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in, and it’s always rewarding to know that our efforts make a difference.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you again,
The Boku Team
Dear Khairun Nisa,
We truly appreciate your positive review! It’s wonderful to know you had a great experience with our service. Timely support is something we value deeply, and we’re committed to ensuring every customer enjoys the best possible experience with us.
Thank you again for sharing your feedback it means a lot to our team.
The Boku Team
C
Chris · 2 reviews · Verified · Experienced 2026-04-09 ·
★★★★★
Tried to help me understand what’s…
Tried to help me understand what’s happened as I’ve been hacked / fraud.
Very thorough and reassured me.
Reply from Boku, Inc.2026-04-09
Dear Chris,
Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Dear Mme Christine Mion,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
The same question was asked 3 times via email. Waste of time.
Reply from Boku, Inc.2026-04-09
Dear Connie,
Thank you for your feedback. We're sorry to hear about the issue you've experienced. We understand how frustrating it can be when something goes wrong with a charge.
Just to clarify, Boku is a payments facilitator, we help merchants connect local and alternative payment methods to their services. We don’t sell anything directly to consumers, and we don’t initiate or receive payments ourselves.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already resolved and responded to you via email.
Please let us know by responding to the email if you need further support.
We’re here and ready to help.
Kind regards,
The Boku Team
Very efficient client service
We had a wrong billing issue and the refund solution occurred swiftly.
Reply from Boku, Inc.2026-04-09
Dear Bsalame,
We truly appreciate your positive review! It’s wonderful to know you had a great experience with our service. Timely support is something we value deeply, and we’re committed to ensuring every customer enjoys the best possible experience with us.
Thank you again for sharing your feedback it means a lot to our team.
The Boku Team
Great support from the fraud department, quick response and resolution. Thank you
Reply from Boku, Inc.2026-04-08
Dear Sebastien,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
K
Kai · 1 review · Verified · Experienced 2026-04-08 ·
★★★★★
Very straight forward
Reply from Boku, Inc.2026-04-09
Dear Kai,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
K
Kunde · 4 reviews · Verified · Experienced 2026-04-07 ·
★★★★★
Problem solved immediately
Reply from Boku, Inc.2026-04-08
Dear Kunde,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
My experience with Boku was great. I've contacted with Boku regarding my daughters bill and problem been resolved in few hours. I've received quick and clear information about what's going to happen and how Boku will solve the issues. Great customer service, thank you for your support.
Reply from Boku, Inc.2026-04-08
Dear Kinga,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Complaint handled professionally and refund processed
I experienced an issue with a transaction I disputed. Boku’s support team asked for additional details, reviewed my case carefully, and ultimately processed a refund. I also appreciated that measures were taken to prevent further unwanted charges on my number. Overall, a positive experience with a responsive and professional support team.
Reply from Boku, Inc.2026-04-07
Dear Antonello,
Thank you for your kind words and amazing review! We're so pleased to hear that you had a great experience with our service. Delivering fast, reliable support is something we take pride in and it's fantastic to know we hit the mark for you.
Thank you
The Boku Team
I had a certain amount of money taken from my bank account through this website which I never used.
After few prompt emails with them,I received a credit on my mobile phone bill,regarding the amount errouneously taken. Many Thanks.
The response was quick and professional.
It doesn't seem to be their direct fault.
Reply from Boku, Inc.2026-04-07
Dear Marcia Rocha,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Dear Nadja,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
Really good service received and quick conclusion to my issue
Reply from Boku, Inc.2026-04-02
Dear Malcom,
Thank you so much for your lovely review! We’re thrilled that our team could help and that you had a smooth experience. We truly value your trust and look forward to serving you again soon.
All the best,
The Boku Team
T
Tola Oladapo · 2 reviews · Experienced 2026-03-16 ·
★★★★★
It was a very nice experience and fast…
It was a very nice experience and fast in action which i really love the act of service they render for me
Reply from Boku, Inc.2026-03-18
Dear Tola,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
I was told I would get my refund in 5working days but I am yet to getmy refund.
Reply from Boku, Inc.2026-03-16
Dear Pacifica,
Thank you for your feedback. We're sorry to hear about the issue you've experienced.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already resolved and responded to you via email.
Please let us know by responding to the email if you need further support.
We’re here and ready to help.
Kind regards,
The Boku Team
I had been scammed and boku has been really reactive to help me ! :)
Reply from Boku, Inc.2026-03-16
Chère Florine,
Merci pour vos aimables mots ! Nous sommes heureux que notre équipe ait pu répondre rapidement à votre demande. Offrir un service rapide et efficace est notre priorité.
Bien à vous,
L’équipe Boku
Dear Meganne,
We really appreciate your thoughtful message and positive review. Knowing that you had a great experience with our service makes our day. We’re committed to continuing to deliver the best support possible.
Sincerely,
The Boku Team
S
Sia and Robert · 16 reviews · Verified · Experienced 2026-03-04 ·
★★★★★
A good and polite gentleman
A good and polite gentleman. The problem reported was dealt with and really appreciated.
Reply from Boku, Inc.2026-03-11
Dear Sia and Robert,
Thank you very much for your positive feedback! We’re delighted that we were able to respond to you quickly.
We understand how important it is to receive support as soon as possible, and we always do our best to provide the best possible experience.
Thank you,
The Boku Team
Dear Lisa,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
