Bond Touch (bond-touch.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 71 of them were added in the last 12 months. Last updated 2026-08-11.
Expect to wait forever when you order from them. I ordered the 8th of June, was told it would be delayed a few days because of no stock, and it is now the 18th and still no word. I had emailed asking about it and was just told "sorry still out" essentially. 160+ dollar order and it's a little frustrating to now have to explain to my girlfriend her birthday gift didn't arrive before I go down to see her.
Reply from Bond Touch2025-06-24
Apologies Harbin for the belated order, the order has currently shipped and its on its way to you. Please be so kind as to reach the team so we can assist you further. Thank you for your patience and understanding
L
Laura Lovegrove · 5 reviews · Experienced 2025-05-17 ·
★★★★★
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM!
I ordered 2 bracelets on the 30th April, paid for the 48 hour delivery. It's the 17th of May and I still do not have them. I have attempted to contact them, to no avail, they just ignore you. Looking at the tracking info, the bracelets went from Gatwick to Yorkshire (I live in London) for some reason. They take your money quickly enough.
Reply from Bond Touch2025-05-23
Hello Laura!
We're sorry to hear that you haven't received your order even, with the details used in your order there is no recent contact that we could find, could you please be so kind as to reach us directly over [email protected], we would be more than happy to assist you further with the issue at hand. We are available to help from Monday to Friday, between 10am and 7pm.
Everything about the bracelets are amazing. tho making sure to keep the app open is a little annoying but over all so happy with this purchase!
Reply from Bond Touch2025-05-15
I am delighted to hear that you are enjoying the bracelets so much! Your feedback is greatly appreciated. Just a friendly reminder, the app only needs to be opened in the background. Thank you for your support!
G
Gabe Jimenez · 1 review · Experienced 2025-04-28 ·
★★★★★
Warranty Has Got You Covered, Even If You Lost Your Bond Touch!
My partner unfortunately lost their Bond Touch 4 due to a defect on the strap (the strap comes undone very easily with little effort) and we figured maybe Bond Touch can give us either a replacement or a discount for a new one. To our delight, there was a warranty in place and support was kind enough to not only send a new Bond Touch 4, but also a new pink strap for it! I was very satisfied on how everything turned out!
Reply from Bond Touch2025-05-15
Happy to hear all has been sorted on your end and that you are able to keep enjoying the devices! Thank you so much!
I have been trying to contact customer service for my last item, but I have no response? I paid $100 for a bracelet that felt pieces and got lost and I was wondering if I could get a reimbursement or another one in its place
Reply from Bond Touch2025-04-09
Hi Kelli Hope you are well, with the details provided there is no recent contact, could you please be so kind as to reach us directly over [email protected], we would be more than happy to assist you further with the issue at hand. We are available to help from Monday to Friday, between 10am and 7pm.
I completely adore this necklace. It makes me feel so much closer to those I love, especially if I am feeling anxious, sad, or uneasy. It helps me feel grounded, connected, and safe. I'm in love with it. I would recommend this to anyone, it's a special treasure to have.
Reply from Bond Touch2025-04-09
Thank you so much for your kind reply, and warm words. Kind regards Bond touch team!
Sorry to hear that Andrés! I can see the order over the information provided shows as delivered to the address! Please be so kind as to reach us! For a faster response, try our 24/7 chat on our website! If you still need help, you can also reach us at [email protected]
Few weeks in - Overall good
Sometimes it takes multiple taps to wake up the bracelet, but other than that pretty happy with the bracelets. They shipped and arrived very quickly. I have been wearing mine for almost 2 weeks and haven’t had to recharge it once and currently shows 80% charged, so that’s impressive! Comfortable.
Reply from Bond Touch2025-03-18
Thank you so much for your review! We are happy to hear this feedback
I’m not even in a long distance relationship but my therapist recommended Bond Touch to me. I don’t live with my boyfriend and suffer from PTSD and anxiety. Bond Touch has allowed me to feel more connected to him at times we may not be able to be with each other or when we are not within reach of our phones. I was worried my boyfriend might think it was silly at first but now I think he actually might love it even more than I do! I 100% recommend!
Reply from Bond Touch2025-03-10
Thank you so much for your review it means so much to us!
Have a great week!
I love the product, my partner and I are usually very busy and don’t always have time to send a message letting the other know that we’re thinking about them. So we got some codes set up and even if I’m in the middle of something pressing I can just give a couple of taps to let her know I’m thinking about her and usually I’ll get one back. I just wish the band were a bit different cause it can come off easy if you bump it just right. If you had a band similar to an Apple Watch I would give 5 stars
Reply from Bond Touch2025-03-10
We are so happy to hear that the product helps! Thank you for your words!
Sent a faulty item !! I ordered the bond touch original charger and it was delivered and was faulty and doesn’t work !!
Reply from Bond Touch2025-03-18
Hi Chloe, sorry to her this! The team is available to help you! For a faster response, try our 24/7 chat on our website! If you still need help, you can also reach us at [email protected]
J
Jake · 1 review · Experienced 2025-02-15 ·
★★★★★
Their customer service (specifically…
Their customer service (specifically Barbara) was excellent, she was so responsive, courteous and helpful. Answered all my questions clearly whilst still being friendly.
Reply from Bond Touch2025-03-03
Thank you so much for your kind reply. We hope all has been resolved. Kind regards Bond touch team!
Very late delivery have not received it still and with no answer from the company
Originally I left a very bad review because my package was 2 weeks late and I could not track it. But now all is well I got help and I got my package but still 2 weeks late.
They were very helpful at last, therefore I am changing my review from 1 star to 4 stars.
Me and my partner love our bracelets!
Reply from Bond Touch2025-02-18
Hi Julia,
we are really sorry for the delay on the carrier services and have opened an investigation to the process. I can see you have been reaching out to a colleague, we hope this has helped ease the situations, but if you need further assistance let us know, we are here from Monday to Friday for 10am to 7pm. All the best! Bond touch team
Still dont have my package and no one is calling me about delivery and i dont know where it is!
Reply from Bond Touch2025-02-12
Hi Laura , hope you are well, im sorry to hear about your experience it is no the expected thst we would like to provide as a company, our customer matter to us. Upon investigation I can see there has been communication with the team in concerns with the parcel , please be so kind as to follow up so we can provide a resolution for the order! We are here from Monday to Friday from 10am to 7 pm GMT. Thank you
It was easy to navigate to what I was looking for. My only issue is that the bracelets do not come in colors that were previously offered like Orange. I have an orange one on my current model, but could not get that color for the new one.
Reply from Bond Touch2025-02-06
Thank you so much for your feedback! We will be happy to pass it on to the team! Hope you keep enjoying the product!! All the best
I love the Bond heart necklace but sometimes the recording of the heartbeats isn’t working til the seventh try but over all it’s super cute bc I have the heartbeats of my great grandfather for ever on me!
Reply from Bond Touch2025-02-03
Im happy for this feedback and it is what we intend for you to keep the cherish memory! If you have concerns concerning the recording when you can please reach us as [email protected] so we can check the phone model and settings! Thank you so much!
L
Luiza · 4 reviews · Experienced 2024-12-18 ·
★★★★★
Just Get The Bond Touch 4 😍
I absolutely LOVE my new Bond Touch 4 bracelets!! They are smaller then the original Bond Touch bracelets, the touch sensitivity is unbelievably good and they are sooo beautiful 😍, now I'm looking forward into investing in new colored bands!
Definitely a great upgrade from my previous bracelets, I 100% recommend it.
Reply from Bond Touch2025-01-17
We are absolutely delighted to hear this! Your support means the world to us and we are truly grateful for it. Thank you!!
Bons Touch team
