Make yourself comfortable.☁️ Underwear, loungewear and apparel🌱Certified Organically Grown Bamboo Viscose🌎 Proudly B Corp and 1% For The Planet
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Is Boody US legit?
Boody US (boody.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, remarkable softness, and breathability of the bamboo fabric used in their comfortable everyday undergarments. Consumers constantly highlight the incredibly helpful and efficient customer service team, noting that representatives consistently provide fast solutions and very friendly support.
Some reviewers were not happy with frequent order discrepancies, mentioning missing items, incorrect sizes received, or clothing sizing that ran quite small even when ordering a larger size. A few other people also felt that navigating the returns process was frustrating, alongside experiencing occasional delays or missing promotional gifts in their packages.
Auto-generated from all reviews of this business. For reference only.
My wife loves the fit and comfort of your underwear, and I love my sleep set (I have 2.). I prefer boxer briefs that have a fly, so I buy mine from Bombas. They are similar though have no bamboo content.
I am saturated with marketing from Boody on social media. If it wasn’t a business I’m perfectly fond of, it would be annoying I have to say. Only the density, not the products.
I bought my wife a v neck jump suit. After we determined she’s Large not a Medium, we ate both really happy with it.
The only think I dislike about the Boodiverse is Shop-Pay shop.com.
It’s a real step down from everything else about Boody. They are grossly disrespectful of customers BY DESIGN.
Give them the boot as soon as you can.
Excellent customer service. Prompt, friendly and immediately resolved product issue. Dedicated staff and wonderful quality products with great company mission. Appreciate emphasis on safe non toxic clothing’s good for the environment and also exceptional customer service at reasonable prices
Exchange was easy. One item sent incorrectly but CS fixed the issue immediately. I previously ordered from Parade (loved their fun colors) but the went out of business.
Read reviews of Boody and decided to try. Love my new panty provider as they fit so comfortably. No roll down, stay in place.
I love these bras. I have two t-shirt bras, a racer back and now a full bust wireless. They fit beautifully and feel amazing on my skin. Great service; quick shipping. Mary Lou Minor
I experienced an issue with a purchased bra, but Boody’s customer service was excellent. Their replies were prompt, helpful, and professional, and my issue was resolved from start to finish within a couple of days. I really appreciated how easy they made the process.
Reply from Boody US2026-05-13
Hi Patti! Thank you so much for your kind feedback. We’re sorry to hear there was an issue with your purchase, but we’re really glad our Customer Care team were able to assist you quickly and make the process smooth and easy!
Providing smooth, comfortable and professional support is very important to us, so it’s great to know your experience reflected that. We truly appreciate you taking the time to share this and for your support. We can't wait to provide more of our signature Comfort again in the future.
With Gratitude,
~Team Boody
Everything about my order was wrong. Wrong size, wrong colors, wrong items, wrong number of items. Plus the company claims to be Australian but the packaging is Chinese. Fooled by China again. How sustainable can a company be when it’s manufactured in China?
Reply from Boody US2026-05-01
Hi Jessica,
We’re very sorry to hear about your experience and that your order was not correct. This is not the standard we aim to deliver, and we completely understand how disappointing this would be.
We can see you’ve already been in touch with our Customer Care team, and this has been escalated so we can carefully investigate what went wrong during fulfilment.
We also want to acknowledge your comments regarding manufacturing. We're an Australian brand with our head office in Sydney. Our products are designed in-house and are manufactured in China, Vietnam, and India. We work only with carefully selected partners who meet strict environmental and ethical labour standards, and we’re committed to responsible production and transparency across our supply chain.
This information is openly available on our website, including our FAQ and Supplier Code of Conduct.
We’re sorry again that your experience did not meet expectations, and we appreciate you taking the time to share this feedback.
With Gratitude,
~ Team Boody
Absolutely the best product and customer service! Went above and beyond to fix a very minor issue. I’m a customer for life!
Reply from Boody US2026-05-04
Thank you so much for your kind words! We’re absolutely delighted to hear you had such a positive experience with both our products and Customer Care team. It truly means the world to us to have you as part of the Boody community 💚
With Gratitude,
~Team Boody
I love the Boody brand, so comfortable and so many options. I love wireless bras, so much better for all women. The fabric is soft and doesn’t irritate your skin.Delivery was a nightmare, that was not Boody’s fault. The solution, customer service and follow up emails were excellent with all issues rectified. I felt they listened and responded quickly. Definitely buying more.
Reply from Boody US2026-04-28
We really appreciate your support and kind feedback Rachael! Thank you for taking the time to share.
My experience was great. I had to return the product and there was a small glitch with the system. The customer service team was very accomodating and processed a refund the same day.
Reply from Boody US2026-04-28
Thank you for your thoughtful review Debra! We truly appreciate your support.
I was on a mission to find a bra I could tolerate and landed with Boody- super soft and comfortable. I like all the colors and matching panties too.
Now Boody are the only bras I wear!
Reply from Boody US2026-04-21
Hi there Kari,
We’re so glad you found us on your search for a truly comfortable bra, and even happier to hear Boody has become your go-to! That's exactly what we want to hear.
Welcome to the Boody community! We can't wait to provide more of our signature Boody comfort again in the future.
With Gratitude,
~Team Boody
I recently had a lumpectomy and radiation. After completing radiation, I needed new bras as my bras and sports bras were very uncomfortable. I came across the Boody website and found their recovery bras. I bought one and found it comfortable. I returned to the web site and bought another one in a different color. The bras were shipped quickly. I recommend Boody bras.
Reply from Boody US2026-04-21
We really appreciate you taking the time to share your experience Rosanne. Thank you for the kind feedback, we're very glad to read of your positive experience with us!
Boody is an amazing company. I am really impressed with their desire to not create waste and their transparency about why items are currently unavailable and when one can expect to hear back from them. I absolutely love the products I have ordered and will be a customer for life!
Reply from Boody US2026-04-14
Hi there, Rachel,
Thank you so much for the kind words about not only our products but also our sustainable approach as a business. You've made our day!
We can't wait to provide more of our signature Boody comfort again in the future 🌱
With Gratitude,
~Team Boody
I had an outstanding experience with Boody from start to finish. I purchased multiples of the women's midi brief which is the the most comfortable underwear I’ve ever worn, with truly superior quality.
What impressed me even more was their exceptional customer service. There was an issue with my order where the package was lost by the carrier, and when it finally arrived, some items were missing. I was very frustrated about this situation, but the way Boody handled it exceeded my expectations.
Haidar from the support team responded quickly, communicated clearly, and took full responsibility for resolving the problem. They promptly replaced the missing items and ensured everything was delivered without any additional hassle on my end. Throughout the process, they were professional, understanding, and genuinely committed to making things right.
I will definitely be purchasing here again.
Reply from Boody US2026-04-15
Hi there, Anika,
Thank you so much for your kind words and lovely feedback!
It means the world to us to hear that not only are you loving your new Boody but that our Customer Happiness Team were able to continue that seamless experience when helping to resolve the issue with your parcel. We've ensured to provide your feedback to Haider and the wider team!
We can't wait to provide more of our signature Boody comfort in the future 💚
With Gratitude,
~ Team Boody
I love the quality of Boody’s products. So far I’ve only tried their underwear and bras, but they are wonderful. They are soft and very comfortable. Their customer service is very friendly.
Reply from Boody US2026-04-13
Thanks for the love, Karin!
We can't wait for you to try our signature Boody comfort in our other ranges too 😉
With Gratitude,
~Team Boody
I got sport bras which have excellent quality material - they're both soft and stretchy. My package got lost in the mail but customer service was able to sort it out, which I very much appreciated.
Reply from Boody US2026-04-13
Hi there,
We love to hear that while your parcel was lost in transit, our Customer Happiness Team were able to sort it out for you.
We strive to provide comfort both in and out of our garments, and we're so glad we could help and that you love your new Boody!
With Gratitude,
~Team Boody
Your website is easy to use and provides lots of information and pictures. Purchasing was also quick and easy. I've bought 3 types of bras now and love every one of them! Very happy that the pads are now sewn in! The bras are comfortable to wear all day and I love how they look under clothes!
Reply from Boody US2026-04-10
Hi there, Cathy,
We’re thrilled to hear you’ve had such a smooth experience on our website and that you’re loving all three bra styles you’ve tried. Thanks for the feedback on the updated pads, too!
We can't wait to provide more of our signature Boody comfort again in the future.
With Gratitude,
~Team Boody
I had an issue with the waistband on a pair of pants folding and flipping and customer service replaced it. I love Boody products so I was very happy to see them stand by their product and replace with another pair.
Reply from Boody US2026-04-10
HI there, Julie,
We’re sorry to hear about the issue you experienced, but we’re so glad our Customer Happiness Team could step in and make things right for you! It means a lot to know you feel supported and confident in our products.
We truly appreciate your continued support and are so happy you love your Boody pieces!
With Gratitude,
~Team Boody
I've been using Boody products for a few years now. At first I was a bit cautious about ordering via the internet as you can't buy this product in stores (in the US) The quality of their product won over any doubt I had as to what would happen if I needed a return. I finally did need this and I can honestly say their attention and response was spot on. Thanks so much!
Reply from Boody US2026-04-10
Hi there, Kate,
We’re delighted to hear you’ve been enjoying Boody for a few years now, and it’s especially great to know that your experience with our team when you needed support was such a positive one.
We also really appreciate you sharing your journey from ordering online with caution to becoming a confident customer. Thanks for the trust!
Just as a note, we do have a number of stockists in the US, which you can find via our Store Locator on the website if you’d ever prefer to shop in person.
With Gratitude,
~Team Boody
I have now bought 2 different styles of bra from Boody and love them. I am small chested and it has always been difficult to find something that fits and is comfortable. These products are both very comfortable and of high quality. I liked the front close style so much that I just bought a couple more of them in the recent sale. The website is easy to navigate and the products ship quickly. All communications are prompts and easy to understand. I am highly satisfied.
Reply from Boody US2026-04-10
Hey Kim,
We’re delighted to hear you’ve found styles that work so well for you, especially when comfort and fit can be hard to get just right. It’s great to know the front-close bras have been such a win!
We also really appreciate your kind words about our service, shipping, and website experience. We truly appreciate your support, and we’re so glad to have you as part of the Boody community 😊
With Gratitude,
~Team Boody
I was already in love with the underwear but after my customer service experience, you have a customer for life. Had an item missing from my package due to a mailing issue. Reached out and had a resolution within hours. Thank you so much!!
Reply from Boody US2026-04-10
Hi there Heather,
Thank you so much for the wonderful feedback regarding our Customer Happiness Team! We're happy to hear the team were able to sort your issue within a matter of hours, and you were able to receive your new Boody without much delay.
We can't wait to provide more of our signature comfort in the future!
With Gratitude,
~Team Boody
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