BOSSCAT Home Services (bosscathome.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-31.
I make clients happiest when I work with Bosscat. The job is done RIGHT or made right. Their terms and teams get it done. The staff/general contractors actually answer their phones and texts. I cannot imagine being a full service, listing realtor® without Bosscat on my team.
Reply from BOSSCAT Home Services2024-07-18
Love to hear it Nina! We love providing you and your clients the tools necessary to feel confident. Thank you so much for leaving us a review!
What started off good ended on a bad note. I had several items accepted for repair on my house and had multiple in-person walk throughs, emails, and conversations with what needed to be done. The main repair of concern was to my deck and the quote specifically listed “new posts and support beams”. I discussed with Michael and the main PM that the beams needed to support all of the joists, needed to be bearing on the posts properly, and we needed to have the handrail posts supported. These were things noted in my inspection report that was shared and Michael and I discussed multiple options to solve the repairs. The team came out and “completed” the deck work in one day, but didn’t support the handrail posts, didn’t get a new beam that could span the length to support all joists, and reused my existing posts and beams. When I questioned the incomplete/inadequate work, it took a week to have the PM come back for “final inspection” and he tried to claim they had completed the work and were “unaware” that the other items were not addressed. He said he would have someone else out to look at fixing the incomplete issues and quote new handrails (new scope). However, they wanted to charge me the same amount to redo the work that was not completed in the first place. They did agree to remove some cost for materials since they did not in fact get new beams or posts as indicated in my approved quote. I would not recommend working with this team or the headache.
Reply from BOSSCAT Home Services2024-07-18
Hi Kathryn, we're sorry to hear about your experience with us. It seems like you had a frustrating time, and we are committed to making things right for you.
We are currently reviewing your project to gain a better understanding of what occurred and how we can improve in the future. We will keep in touch with you to resolve this issue promptly.
Adam was very detailed in going over the estimate with me. He was also able to expedite any issues I had.
Reply from BOSSCAT Home Services2024-06-27
Hi Kim, thank you for writing us an awesome review. We are thrilled to hear that you had an exceptional experience, and we will give Adam and our pricing specialists a high five today!
Charmaine and Kelsey were welcoming and a joy to work with. They both made me feel like I'm part of the family when I talk to them. They reassured me that my home projects are in good hands and I don't have any worries. They are good at what they do. Amen!
Reply from BOSSCAT Home Services2024-06-24
Hi Charles, We are thrilled to hear Charmaine and Kelsey exceeded your expectations. Your satisfaction is our top priority, and we can't wait to continue providing exceptional experiences for you and all our clients.
Thank you once again for your support, and we look forward to serving you and/or any referrals in the future!
Wonderful, all in one home repair!
I was selling my home and had to repair a couple things and Bosscat took care of everything from beginning to end! Matthew kept me fully informed of everything that was going on and the contractors who came out were so friendly and respectful. This company truly makes selling your home stress-free! Thank y’all for everything
Reply from BOSSCAT Home Services2024-06-14
Karyn, thank you for recognizing Matthew's exceptional customer service. We are delighted to hear that you enjoyed working with BOSSCAT. We will share this feedback with our team!
Charles was great to work with. He was quick to respond to communications and produced the results that we wanted. He helped my seller to earn more than $70K more than he would have made on the sale of his home had we not used Charles and BossCat. I will definitely be looking for opportunities to work with him again!
Reply from BOSSCAT Home Services2024-06-14
Jeff, thank you for taking the time to share your feedback. At BOSSCAT, we strive to provide exceptional customer service, and we are delighted to hear that we were able to exceed your expectations. We appreciate your business and are excited to work with you on future projects!
Great working with Adam and team. Very in depth and knowledgeable
Reply from BOSSCAT Home Services2024-06-05
Hello Westin, We would like to express our gratitude for taking the time to leave us a review. We want to acknowledge Adam and our dedicated team of pricing specialists who possess a wealth of knowledge and are readily available to meticulously review the estimates in order to address any questions you may have. It brings us great joy to hear that our hard work has been recognized. Thank you for your feedback!
Adam Wade was fabulous help! He gave some great guidance and expertise. Thanks Bosscat for helping my clients and I
Reply from BOSSCAT Home Services2024-06-14
Hi Marissa, thank you for acknowledging Adam's expertise and excellent customer service. We are thrilled to hear you enjoyed working with BOSSCAT. We will share this with Adam and our team!
Adam was just best to work with. He had a very strong understanding what we were looking for and was extremely patient with us going through the report.
Reply from BOSSCAT Home Services2024-06-05
Hi Gregory, thank you for taking the time to highlight one of our BOSSCAT all-stars, Adam. We are thrilled to hear that he was able to provide exceptional service. We will be sharing this feedback with him and the team!
Adam W. went above and beyond to help my client with his repairs. He took his time and explained everything thoroughly. He was very kind and patient. I highly recommend him to anyone in need of home repairs assistance.
Reply from BOSSCAT Home Services2024-05-16
Hi Jennifer, Thank you for sharing! We are thrilled to hear that Adam went the extra mile to ensure your clients' questions were answered, bringing reassurance to you as well. We will be proud to share this feedback with Adam and the team! We look forward to working with you again in the future.
Lauren White was my BossCat Project Coordinator and she started my experience off on the right foot by reaching out, checking all items for my project, and giving me a detailed step-by-step of the timeline, and how they operate.
My home repairs were done by Brian Cromer, the owner and Manager of PPBC Construction. Even though he was based in the South Atlanta Metroplex of Locust Grove and I was in the North (vicious traffic), he and his crew were Early on the 1st morning and actually beat my wife and I to the home site as we had stepped away for breakfast.
I was super impressed by their work ethic, skill, and courtesy. My wife and I had literally dozens of items
on our list for home repair, and each was done in great form. Electrical, HVAC work, flashing and siding repair, patch work, window installation, painting, plumbing issues, concrete slab work and more - they handled it all like the pros they are!
My original quote was 7 days as a rough estimate - and Brian and his crew finished in 4! Nothing was rushed, and there was too pride in their work and craft. Even though Brian is the owner, when there was one last minute snag with a needed part in rush hour traffic, he personally sourced it, and went across the metroplex and back in record time to install himself as promised that day so my wife and I would not have to wait another day to end the project. Pam with PPBC coordinated with us, walked the project site with Brian, and was a great point of contact and liaison keeping my wife and I along with Brian and his crew all on the same page. I will definitely refer everyone I know to Brian and his team, and request them again myself without a doubt when in need of additional repairs!
Roger Hillegas, Field Operations Specialist, and
Elvira Williams the Director, Client Solutions at BossCat each called me personally to check on the
quality of the work, and make sure I was satisfied, and that all items on my list were done
as contracted. Outstanding personal touch and follow-up not often seen in business today.
I am a real estate agent based in Houston, Texas. Recently, a local representative from Bosscat reached out to discuss their services, which align with my needs for renovation and punchlist services that I offer to my clients. Despite multiple attempts to connect—including messages, phone calls, and emails—I have not received any response from the representative I was in contact with. This lack of communication has been a recurring issue, as evidenced by numerous negative reviews I’ve reviewed. Effective communication is crucial in my line of work, and the generic responses from the company do not seem to address the core issues. The sad thing is I really thought it would've been a good relationship, and I had about five new clients that I was working with who would've absolutely been open to working with this company on their make-ready solutions. If I were to offer a piece of advice to Bosscat, it would be to prioritize fixing their communication channels. Based on my experience and the feedback from others, improving this aspect of their service is essential.
Reply from BOSSCAT Home Services2024-05-01
Hello David, We would like to express our sincere apologies that your experience with us did not meet your expectations. We appreciate you taking the time to share your feedback with us, as it allows us the opportunity to improve our services. We would be grateful for the chance to connect with you and learn more about your experience. A member of our team will be reaching out to you today. Thank you.
I highly recommend this company. They were professional from the beginning of the project to the very end. All of my calls were answered promptly and all of my questions were answered. Ronnie came out on a Sunday (it was his day off and he was at the grocery store) to help with my new HVAC/heat pump. He had an electrician come out the same afternoon. I had a small problem on how my stairs were recovered and painted. Ronnie made sure that the issue was corrected promptly. Both Ronnie and Kelsey came out several times to check on the progress of the projects. I would definitely use their services again.
Reply from BOSSCAT Home Services2024-04-24
Hello Kel. Thank you for taking the time to leave a fantastic review about our service. Providing excellent customer service is our top priority, and we always strive to exceed our customers' expectations. We're thrilled to hear that we lived up to our promise!
We've shared your review with Ronnie, Kelsey, and the rest of our team. Thank you for choosing BOSSCAT. We appreciate your business.
Charlie is a rockstar! He’s knowledgeable, his follow up is impeccable and he’s really great to work with. You never have to ask for a status because Charlie is on it. I have really enjoyed working with Charlie and highly recommend!
Reply from BOSSCAT Home Services2024-04-24
Hi Natalia, thank you for your great review! We are thrilled to hear that Charlie exceeded your expectations and that you were pleased with our top-notch customer service. We appreciate your business and look forward to working with you again soon!
Charlie and the whole Bosscat team is very friendly makes the routine home maintenance visit smooth and informative. He always leaves me with helpful tips and recommendations - and as as a new homeowner, that's priceless!
Reply from BOSSCAT Home Services2024-04-15
Hi Allison, Thank you for choosing BOSSCAT for your home maintenance needs. We appreciate your kind words about Charlie and the team. Reviews like this remind us why we are committed to providing exceptional customer service!
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