BOSSCAT Home Services (bosscathome.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-31.
I like the expertise of the local representative who came out for the on-site quote. However, we were not able to receive his notes which were important for the buyer and seller to make decisions regarding the repairs. I called multiple times to request specific items on the inspection report to be quoted. Eventually, I sorted it out on my own.
Reply from BOSSCAT Home Services2025-06-18
Thank you for your feedback. We’re glad to hear you appreciated the expertise of our local representative during the on-site quote. That said, we sincerely apologize for the communication issues you experienced afterward. We understand how important timely and detailed information is, especially in real estate transactions, and we’re sorry we fell short in this instance. Your comments have been shared with our team so we can improve our follow-up process. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
They were friendly and open to questions. They listened and provided thorough explanations. I felt comfortable asking about issues and was educated about what to look for.
Reply from BOSSCAT Home Services2025-06-18
Thank you for leaving a review. We're glad to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again!
Thank you for leaving a review. We're glad to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again!
I haven't seen the report yet for estimates. But hoping its what was mentioned, this is a great service to easily get an estimate and contractors for all the work needed based on the inspection.
Reply from BOSSCAT Home Services2025-06-10
Hi Aaron, thank you for leaving us a review. Hopefully the estimate was what you were looking for but please don't hesitate to give our Customer Care line a call if you have any questions, comments, or feedback. We love to hear from our customers and any feedback is welcome. We hope to work with you more in the future!
East and fast way to get estimated repair costs or most items. Details with pictures are a good way to show the specific repair needs. Organized report.
Reply from BOSSCAT Home Services2025-06-10
Thank you so much for leaving us a review! We're happy to hear the pictures and details included in the estimates are helpful. We look forward to working with you more in the future!
Our sellers moved out of the area several months ago and your inspection report was the only way they could verify the deficient items in the house. It made the negotiations extremely easy with your estimates for each item identified.
Reply from BOSSCAT Home Services2025-06-10
Hi Ralph, thank you for your review! We're happy to hear that the estimate was helpful to your clients. We appreciate your business and look forward to working with you again soon!
I'm an investor who was eager to find out more about their services and possibly work with them, So I scheduled a meeting with one of the sales reps, Lindsay - and she was a total no-show for our 30 minute consultation. If they're just starting off like this, it's definitely not a good fit. Not to mention, the customer service rep I spoke to beforehand seemed like a nice girl--but she wasn't very knowledgeable when I asked her but I thought were basic consumer questions. Disappointed in them, but oh well - not chasing anyone down to give them my business, too many others out there. Next!
Reply from BOSSCAT Home Services2025-06-02
Thank you for your feedback. We take all comments seriously, especially when it concerns our team’s responsiveness and professionalism.
After a careful review of communications and scheduled appointments, we could not locate any record of email or phone communications from you or any scheduled appointments.
Please recheck your records. We are happy to provide assistance if you are an actual customer and have made genuine efforts to connect with our team. We can be reached for prompt assistance at [email protected]. Wishing you the best.
Adam was very knowledgeable and patient in explaining everything to me. He was able to answer all of my questions and was straightforward and honest in his responses. Overall a great experience.
Reply from BOSSCAT Home Services2025-05-05
Thank you for taking the time to provide your feedback! We're happy to hear that Adam was able to answer all your questions. Please don't hesitate to let us know if you need any assistance with future repairs!
I asked Bosscat for a quote to replace the water pressure valve between my house and the street. They sent an honest plumber to take a look. He said that there was no need to replace the valve; it was working properly. He spent about 30 minutes on the property and did no repairs. Bosscat sent me a bill for $600. I told them that I was willing to pay a service fee for the call but as there was no work done I wouldn't pay $600. Over the last several years, one of their employees would call me periodically to ask for payment and I would patiently explain that they had done no work for me but I would pay a service fee. These employees never addressed the issue. Yesterday I was notified that they had sent the $600 invoice to a collection agency. I wouldn't trust this company to do any work or make quotes.
"but diagnosing a system accurately requires both professional expertise and the proper use of time and resources. Our service fee covers not just the visit, but the skill and detailed assessment performed to ensure the integrity of your plumbing" This is the reply from Bosscat. This detailed assessment they speak of consisted of the plumber spending ten minutes checking the pressure at an outside faucet and 20 minutes taking a faucet apart and putting it back together. No plumber would charge $600 to do that! I stand by my assessment of this outrageous attempt to coerce me to pay for services never rendered. Do not use this company!
Reply from BOSSCAT Home Services2025-04-28
Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns. After thoroughly reviewing your service visit and invoice, we want to assure you that the charges applied were based on the licensed professional services performed during the appointment. Our plumber conducted a full assessment of your system, including a pressure test to verify the condition of your water pressure valve and plumbing lines, along with removal of the debris from the faucets. We understand that it can be frustrating when the work involves evaluation rather than visible repairs, but diagnosing a system accurately requires both professional expertise and the proper use of time and resources. Our service fee covers not just the visit, but the skill and detailed assessment performed to ensure the integrity of your plumbing system. We regret any miscommunication that may have occurred throughout this process. We are always available to discuss the details further and welcome the opportunity to clarify any remaining questions you may have. Thank you again for your feedback — we value your experience and are committed to providing excellent service.
Thank you for your feedback, Carlee. We're happy to hear that you're satisfied with our services. Please let us know if we can assist you with any future repair projects!
Jay my dedicated project coordinator and team (Field Manager Roger, Technicians Harold and Jeremy) were all outstanding! They were courteous and professional. They were all friendly and happy to answer any questions I had. I had several issues that needed to be addressed. The work was completed over a few days and the project coordinator stayed in contact to explain what was happening and who would be coming next. It certainly made my repairs so much easier to manage. I highly recommend this team to alleviate your headache of finding individual contractors!
Reply from BOSSCAT Home Services2025-03-11
Thank you for the feedback! We're glad to hear that Jay, Roger, Harold, and Jeremy were able to meet your expectations. It’s great that the team kept you updated throughout the process and made things easier for you. We appreciate your recommendation and are happy we could help with your project. Please don’t hesitate to reach out if you need anything in the future!
Adam with BossCat was very quick to respond and was able to explain everything to me very clearly!
Reply from BOSSCAT Home Services2025-03-11
Thank you for taking the time to leave us a review. We're glad to hear that Adam was able to provide clear explanations and respond quickly. We always aim to make sure everything is easy to understand, and it's great to know Adam delivered on that. Let us know if you need anything else!
Had an appointment scheduled the other day for 1pm with Bosscat to get a crawlspace repair quote and no one showed up! It was 2pm so I decided to call them to see where they were because I hadn’t heard anything. I was told by their estimate customer service team that they weren’t sure where their tech Joey was and that they would have to get back to me. The girl said she would call me back. Well surprise, surprise no call back about where their tech was or if they were even going to still show up! How do you do business like this! Horrible customer service! Run from this company at all costs!
Reply from BOSSCAT Home Services2025-03-10
We apologize for the inconvenience in scheduling your no-fee site visit to create an estimate. We strive to provide excellent service and we missed the mark in this instance. We are addressing this issue in our training and support monitoring. We appreciate your feedback and hope to have the opportunity to work with you again. If we can be of service, please contact us at 1-877-4-BOSSCAT for a 10% discount to be applied on any future order.
Jay was a delight to work with and he sent Harold to assess the job and Gabriel Jesus to do the work and he went to work right away and did an outstanding job. It was beautifully done and speedy too. Thank you sooooo much!
Reply from BOSSCAT Home Services2025-03-03
Thank you for the fantastic feedback! We're so happy to hear that Jay, Harold, and Gabriel Jesus made such an impact with their work. We really appreciate you taking the time to share your experience, and we’re here if you ever need anything else!
Smooth process with great professionals and reasonable pricing! Jay was great in coordinating repairs and timing! Couldn’t have a better experience! Thank you! Kim Wilkin
Reply from BOSSCAT Home Services2025-02-21
Thank you for sharing your experience! We're so glad to hear everything went smoothly and that Jay was able to coordinate everything perfectly for you. It means a lot to us that you found the pricing reasonable and the service top-notch. We’re always here if you need anything in the future!
It was recommended to use bosscat from my realtor and they’ve been wonderful with finding qualified contractors, and their customer service has been top-notch.
Reply from BOSSCAT Home Services2025-02-21
Thank you so much for the wonderful feedback! We're thrilled that your realtor recommended us, and it's great to hear that you've had such a positive experience with our team. We’re dedicated to providing excellent customer service, and it’s awesome to know it made an impact. If there’s ever anything else you need, don’t hesitate to reach out—we’re here to help every step of the way!
I have been dealing w/Bosscat for roughly 3 weeks. Initially, I felt I found the company I could rely on for current and future repairs. Not so!
The representatives sent to my home to do the repairs, wore regular street clothes, had nothing stating or showing they worked for Bosscat, smoked cigarettes while on my proper, and showed up 3 1/2 hours late the 1st day and 2 1/2 hours late the 2nd day.
Because Jay M. (Project Coord.) felt the 2 men completed the job a day ahead of schedule, the only thing he felt was sufficient was to email me his "apologies". In response, I stated, "surely you don't think the apology is all I deserve", to which he called and offered me a $50 discount on a $2000+ job.
Here we are in the 3rd week. Due to miscommunication, I missed including an additional repair from last week. I reluctantly reach out to Bosscat to get the repair completed. Because it's a small, ceiling repair, I was hoping to get it done within 24 hours.
Because I owe a balance (that was initially agreed could be paid after my closing), before scheduling me for the new repair (that was missed), Jay M. is trying to force me to apply for a LOAN (w/a "soft credit pull") to pay the balance, AFTER I have already paid the initial deposit.
My daughter is a Realtor and she referred me to Bosscat, stating they were a top notch, reputable company, that would work with me (knowing I would not have a large sum of money until after closing).
Now I am regretting asking my daughter for assistance.
I am waiting for my deposit refund and will tell everyone I know, use BOSSCAT AT YOUR OWN RISK!!
Reply from BOSSCAT Home Services2025-02-19
Dear Sherri,
Thank you for your feedback. We understand your frustration related to our Pro's delayed arrival. While we strive to have all Pros arrive promptly in the appointment window. From time to time, issues may arise, such as traffic or delays in work scheduled earlier in the day, which are outside of our control.
We appreciate you notifying us of the smoking issues. Our policies strictly prohibit any smoking on any work site.
We have reviewed your concerns in detail and cannot offer you any additional price concessions. We completed all contracted work, to your satisfaction a day ahead of schedule. We also included a new door hardware set, value of $50 at no charge to you. In addition, we offered you a $75 credit for any inconvenience created by the Pro's delayed arrival.
To address your other requests, we cannot initiate new repair work unrelated to your original service agreement until payment is complete for your original service agreement. Please contact us directly to submit payment for all work complete. We would be happy to assist you with any new repair projects, once all open invoices are paid.
We look forward to hearing from you. Thank you.
Cliff Was extremely thorough in his job, extremely nice great customer service, cleaned up after himself and did not cut any corners.. above and beyond. Thankyou Cliff
Reply from BOSSCAT Home Services2025-01-30
Thank you so much for your feedback! We're thrilled to hear that Cliff provided you with such a thorough and positive experience. We look forward to working with you again in the future and providing exceptional service to any friends or family you may refer to us. Thank you!
Adam responded quickly and efficiently to our inquiry. He also provided the necessary information for our client to make a speedy decision.
Reply from BOSSCAT Home Services2025-01-22
Thank you for your kind words! We’re glad Adam provided the prompt support you needed for your client’s decision. Helping you efficiently is always our priority—don’t hesitate to reach out if you need anything else!
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