Bottle POS

Mitch PatelUnited States · 1 review · Experienced 2023-09-15 · Posted 2024-07-24

Been using the software around 5-6…

Been using the software around 5-6 years now it’s easier then I used to have like it lot.

B&B PackageUnited States · 1 review · Experienced 2024-07-19 · Posted 2024-07-19

I can't wait to be rid of BottlePOS

I can't wait to be rid of BottlePOS. The software shows different sales numbers depending on how I run reports, it doesn't figure discounting into margin numbers--and tech support is terrible. They don't know how the software works. They don't return phone calls (even when they drop phone calls). It is unbelievably stupid to have software that doesn't figure discounts into margin--they obviously don't know much about what a retailer needs to measure their business. Last thing, their credit card processing is way too high. After re-negotiating with their merchant services, the agreed-upon changes were never made. RUN FROM THIS COMPANY.

Good service

Good

Great customer service

Peyton with Tech support and Ciara with…

Peyton with Tech support and Ciara with Account Services were both awesome and helped me solve a problem and provided excellent service

Crystal found the solution, but don't get PoSNation or BottlePoS for your business.

Crystal found the solution to our problem and was excellent. The problem is that it took multiple weeks and a handful of techs until we finally got to Crystal who ACTUALLY fixed our issue. Hire more people like Crystal, get better initial programmers, don't over-promise and under-deliver on your Point of Sale. We'll be done with PoSNation and BottlePoS soon.

prompt responses and fixed issues…

prompt responses and fixed issues immediately. Also pointed me to the real issue, which was our internet connection. Now have service provider checking their network for issues.

clear voice

clear voice, no loud chatter in the background and knowledgeable and patient.

Manager from liquor store

Exelent services always responsible for any time any problems always resolve the issues

Bait and Switch Marketing Sales Tactics

I had a very disappointing experience with BottlePOS due to their bait-and-switch tactics. Initially, I dealt with Dan, who assured me that if I placed my order immediately, the company would provide an $800 rebate. He also promised that they would honor a billing authorization to charge me in February, understanding that I would be away on vacation until September. Trusting Dan’s assurances, I went ahead and placed the order, making the necessary credit card payments. However, shortly after, a supervisor called me and informed me that they could not provide the additional three-month billing extension as previously agreed. This left me feeling misled and frustrated, as I had relied on the original terms to make my decision. The lack of consistency and transparency in their communication is unacceptable. It's disappointing to see such unethical practices, and I would caution others to be wary of promises made by Bottle POS representatives.

Never have a problem with figuring out our software POS issues

Always response quickly and efficiently and always figure out the software problems. Simon was extremely helpful

Very good service.

Excellent service by David

Excellent service by David. He knew everything that was wrong and was able to fix it. As always I would recommend David for any technical issues and does not rush you.

Great Tech Support

Tech support has always been solid. Some of their functions need improvement, but the support team is always a great help

Knowledgeable

Knowledgeable, polite and patient

Issue Resolved by Ravi

I had the issue for a few days but Ravi took the time and resolved my issue. He took his time and went thru several steps and my print issue has been resolved. Thank You for your help.

PEYTON IS AWESOME

PEYTON IS AWESOME. HE'S THE MOST KNOWLEDGEABLE OF ALL I'VE SPOKEN WITH. HE'S VERY POLITE AND HAS A GREAT CUSTOMER SERVICE DEMEANOR.

Good job on that time

Excellent knowledge

MR ROSHAN WILL GRET EXPIRENCE PERSON…

MR ROSHAN WILL GRET EXPIRENCE PERSON AND MY PROBLAM SOLE VERY QICKL