About The Bouqs Company
Data updated- Website
- bouqs.com
- Category
- Home & Garden
- Location
- United States · Marina del Rey
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 62% (18/29)
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Is The Bouqs Company legit?
The Bouqs Company (bouqs.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 62% of negative reviews. Last updated 2026-08-10.
What people say
Nice
Flowers were pretty, wife loved them.
It was easy to set up the subscription…
It was easy to set up the subscription and pick options. I like the personalized notes with each gift delivery
I cannot get into with my log in
Reply from The Bouqs Company2026-08-04
Hello Dawn, We are sorry to hear you're having trouble accessing your account. We want to help resolve this for you. Please reach us at [email protected], so we can look into this. Keep Blooming! Ram@TheBouqsCo.
the flowers arrived on a Tuesday…
the flowers arrived on a Tuesday morning and my wife retrieved them immediately. By Friday morning they were all wilting.
Reply from The Bouqs Company2026-08-04
Hi Steven, We're truly sorry to hear that the flowers wilted so quickly after arriving. It's certainly not the experience we want for our customers, and we understand your disappointment. Please send us an email at [email protected], so we can look into this and improve this experience. Keep Blooming! Ram@TheBouqsCo.
Fake flowers not alright
To order flowers based on specific species it would be nice if they were real flowers I was paying for. Extremely disappointed.
Beautiful flowers
High quality flowers that are always as…
High quality flowers that are always as pictured and packaged nicely
Reply from The Bouqs Company2026-08-04
Hello Olivia, We are so pleased to hear that you consistently receive high-quality flowers that are always as pictured and nicely packaged. Thank you for your wonderful feedback! Keep Blooming! Ram@TheBouqsCo.
The product is delivered on time and in…
The product is delivered on time and in good shape The flowers seem to last longer than most Keep up the good work
Reply from The Bouqs Company2026-08-04
Hi Robert, We're so happy to hear that your product arrived on time and in great condition! It's wonderful to know that the flowers are lasting longer than expected. We truly appreciate your kind words and will continue to strive for excellence. Keep Blooming! Ram@TheBouqsCo.
Flowers were not delivered by delivery…
Flowers were not delivered by delivery date!!! No way to speak to a customer service person! I’ve been continuing to following up and now they are telling me they don’t recognize my order number! It seems as if I’ve been scammed!
Reply from The Bouqs Company2026-08-04
Hello Fernanda, We sincerely apologize for the frustration and concern regarding your flower delivery and the difficulty you experienced reaching our customer service team. This is certainly not the experience we want for our customers. We are committed to improving our service. We're pleased to see that this is currently being worked on via email. Please check your inbox as one form our team has responded to your email. Sincerely, Ram@TheBouqsCo.
Satisfied
For the past few months I've been with Bouqs company I've been very satisfied.
You didn't let me use the discount you…
You didn't let me use the discount you advertised in my email I received..
You delivered them a day late
You delivered them a day late. That can be a crucial issue.
The flowers looked a little rough when…
The flowers looked a little rough when they arrived. But after trimming them and having them in water for a while while they look beautiful.
Reply from The Bouqs Company2026-08-03
Hi Michelle, We appreciate your feedback and are glad to hear that with a little care, the flowers are now looking beautiful. Our Bouqs are sourced directly from our sustainable farms and we understand that they may require extra TLC upon delivery for them to thrive. We are always working to ensure our floral arrangements arrive in perfect condition. Thank you for your feedback! Keep Blooming! Ram@TheBouqsCo.
Terrible experience
This is the third time I’ve received a request to rate my experience with you. It was a very bad experience as the flowers delivered arrived wilted and were nothing like the picture on your website. As I’ve still not heard from anyone in regards to this review that I’ve now done three times, I will not likely be using your services ever again.
Ordering is easy but flowers only last…
Ordering is easy but flowers only last a couple of days with water changes and trimming the stems. Quality used to be much better
Reply from The Bouqs Company2026-08-03
Hello Angela, We're truly sorry to hear that your flowers didn't last as long as expected, even with proper care. We understand how disappointing this must be, especially since you've noticed a change in quality. We'd like to look into this, so please reach us at [email protected]. Our team will be happy to assist. Keep Blooming! Ram@TheBouqsCo.
No response from a delivery to the…
No response from a delivery to the wrong address.
This is a company I keep coming back…
This is a company I keep coming back to. Their website is easy to navigate, the prices are reasonable, and the flowers are absolutely beautiful and so fresh! I saw them on Shark Tank eons ago and have been a customer ever since! I've also turned so many friends and family onto them. Will never use someone else! 💜
Reply from The Bouqs Company2026-08-03
Hi Jennifer, We are so thrilled to hear that you keep coming back to us! It's wonderful that you find our website easy to navigate, our prices reasonable, and our flowers beautiful and fresh. We truly appreciate your loyalty since discovering us on Shark Tank, and it's fantastic that you've shared us with your friends and family. Keep Blooming! Ram@TheBouqsCo.
The quality of the flowers were really…
The quality of the flowers were really poor
Reply from The Bouqs Company2026-08-04
Hi there, We are so sorry to hear that the flowers you received were of poor quality. This is certainly not the experience we want for our customers, and we understand your disappointment. We would appreciate the opportunity to make things right. Please send us an email at [email protected], so we can look into this and improve this experience. Keep Blooming! Ram@TheBouqsCo.
I have been a Bouqs subscriber off and…
I have been a Bouqs subscriber off and on for years. This last order the quality was not great and some stems had to be thrown away! The heat down south is brutal and maybe a cold pack should be placed in the box or the stems should be placed in water soaked floral foam.
Reply from The Bouqs Company2026-08-03
Hi there, Thank you for sharing your feedback. We're truly sorry to hear that the quality of your recent order was not up to our usual standards and that some stems were unusable. We understand your concerns and we'd like to look into this, so please reach us at [email protected]. Our team will be happy to assist. Keep Blooming! Ram@TheBouqsCo.