Bradford Exchange (bradfordexchange.com) has a 3.8 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 65% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 74% of negative reviews. Last updated 2026-08-10.
I had a great deal of difficulty communicating with your customer service rep whose English was a second language. She tried hard, I asked her speak slowly and she did at first, then I couldn't understand again and asked to again to speak slowly again. Eventually she disconnected us. I had to go online and place my order, which I did successfully.
The items available are something interesting I’m not a true collector coins, but these items were perfect and I purchased before but it’s been a while. The product I receive will be great.
Easy to navigate online purchases and have affordable payment installments
This is horrible service. After I paid. I had two fraud activity from this company. I never received item. Supervisor never sent me return labels for wrong items that they sent to me. Please never use this company. It’s scam.
Good products. Not so good on shipping. You told me i can review item first but you grab the money first then don't let me know when or how it's been shipped. (fedx,ups,usps) when I tried to chat with one of your agents for locating it He said I took to long to fine the number he wanted and hung up on me. Called back new agent but after adding all info he wanted I couldn't send it back to him. Third time and a lot of nothing. Same problem. Your person to person phone number is not available. I love what you have so get it together. Thank you
I have been provided a link to rate a product that has not been shipped. My opinion of the company is they promise more than they deliver. They sent tracking information with an email July 19th telling me the order shipped. Not true. A label was printed nothing shipped. Checked on the tracking 2 or 3 more times to get the tracking update, still indicating the label was was printed July 27th. No change of status until August 6th. August 6th update says in transit, should arrive within 10 business days. Bradford and Trustpilot should be linked that an email to rate a product should not be sent until the day the item is delivered. It is impossible to rate a product that has not been delivered, but the actions of Bradford Exchange and Trustpilot should be changed. I rate the both companies 2 stars, Rating to follow for the item.
Great items
The terms and the ease I had in making my purchase and payments. Also when I returned an item there was no problem and a timely response from the company.
You Don't send updates on when the item is purchased is coming. Takes very long to get what you ordered.
I do not want the item that cost $334.78. I didn't add anything more to my cart. I want the first initial coin, for $62.04. there was an extra charge for 334.78 that I didn't add to this order
I love the Bradford Exchange!! Beautiful items and they may be pricy but the quality is top notch. I definitely will be ordering from them again.
I’m being charged for something I did not order
I submitted an order for 3 different coins which then turned into 7 coins because they automatically sign customers up for an unwanted subscription services where more coins are shipped and charges are made to credit cards, unexpectedly. And no real customer service help to resolve refunds or cancelations.
Hello, I am sorry for the misunderstanding! The collections are advertised as subscriptions. Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! -Gillian
Still have not received my package and email’s have stopped
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
I’ve always been satisfied with the products and service
The site must have been experiencing some technical difficulties. The cart wouldn’t show my items after multiple attempts and even calling the phone representative had similar issues. Horrible shopping experience.
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Gillian
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Gillian
212 reviews matching