Brainly is an educational technology company based in New York City, New York, United States.If you need help, send an email to [email protected].
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Is Brainly legit?
Brainly (brainly.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the mobile application for its clean design, highly structured layout, and ease of navigation during intense study sessions. Consumers note that the platform makes completing homework significantly less stressful by offering clear, step-by-step guidance from peers and tutors. Additionally, people really appreciate the artificial intelligence tools, describing them as accurate, prompt, and exceptionally useful for understanding difficult academic concepts.
Some reviewers were not happy with occasional advertisements, login inconveniences, or unexpected subscription renewal charges on their accounts. A few other people also felt that certain features could be improved to better support higher education students needing advanced topics.
Auto-generated from all reviews of this business. For reference only.
Brainly has been really helpful for me when I get stuck on homework. I like that I can search a question and usually find explanations from other students or tutors that actually show how to solve the problem, not just the answer. It’s a simple and useful tool for studying.
Reply from Brainly2026-04-20
Hello, and thanks for your review! 💚
We’re so happy to hear Brainly is helping you work through homework and find clear, step-by-step explanations - thanks for sharing your experience! 🚀
Best,
Brainly Team
I signed up for brainly free trial and during when the trial was about to finish I was very sick so wasn't checking my emails. As I was charged I cancelled and have not used the subscription at all. I contacted brainly customer service and same response again no refund policy. Nor did they consider my situation into account or try to reach resolution. The worst customer service. As it was my first time and I had a genuine reason they treat customers so badly. They charged me $60 dollars . They refuse to offer a refund or even a partial refund since it was a yearly charge . DO NOT RECOMMEND and DO NOT USE.
Reply from Brainly2026-04-20
Hello, and thanks for your review.
We’re sorry to hear about your experience. As mentioned by our support team, we do not provide refunds once a subscription has been charged, in line with our policy.
We understand this can be disappointing and appreciate you taking the time to share your feedback.
Best,
Brainly Team
Horrible experience, lawsuit needs to created for these scammers.
Reply from Brainly2026-04-09
Hello,
Thank you for contacting us.
We couldn't find any previous communication from you, or about your case.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Best,
Brainly Team
They will take your money even if you don’t subscribe to the Tutor Subscription
Let me start by saying that I had the free version of Brainly and that was almost a year ago and last night at 2 AM. They charged me $96 for the Brainly tutor that I never signed up for the and their just was that they have sent me an email reminding me of a sub subscription which again for the second time I never signed up for! This is insane. How can I just scam people?
Reply from Brainly2026-03-31
Hello Marsel,
Thank you for contacting us.
As previously informed, Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds.
We went ahead and canceled the subscription on account saadehmars**. It means that the subscription will remain active until the end of the plan, but you will not be charged again.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.
Best,
Brainly Team
I am taking a college bookkeeping course. Brainly had no useful answers to any question I asked. I tried the free trial but was not able to ask question because I didn't have enough points. Back to Quizlet.
Reply from Brainly2026-03-18
Hello Amy, and thanks for your review! 💚
We’re sorry to hear about your experience. This isn’t what we aim for. We’d love for you to give Brainly another try, as availability of answers can vary, and we’re continuously improving both content and access to help you get the support you need 🚀
Best,
Brainly Team
The app is honestly super useful and helps me solve so many problems I have with homework and helps explain them.
Reply from Brainly2026-03-18
Hello, thanks for your review! 💚
We’re really happy to hear the app is helping you solve problems and better understand your homework 🚀
Best,
Brainly Team
Hello, and thanks for your review! 💚
We’re glad you find the app easy to use, and we appreciate your feedback about ads - we’re always working to improve the experience 🚀
Best,
Brainly Team
I absolutely love this app. I’ve seen it on Google but have never downloaded it it’s great. This will definitely be a major help in the future.
Reply from Brainly2026-03-18
Hello Amalia, and thanks for your review! 💚
We’re so happy to hear you gave Brainly a try and are loving it! It’s great to know it’ll be a helpful tool for you moving forward 🚀
Best,
Brainly Team
This app is great for all types of homework help, was easy to navigate, and helpful!
Reply from Brainly2026-03-18
Hello Lilly, and thanks for your review! 💚
We’re so happy to hear you find the app helpful and easy to navigate for your homework. Thanks for sharing your experience 🚀
Best,
Brainly Team
Brainly is a good app that lets you share your answers or seek answers
Reply from Brainly2026-03-18
Hello Edrei, and thanks for your review! 💚
We’re glad to hear you’re enjoying Brainly and using it to both share and find answers. Thanks for being part of the community 🚀
Best,
Brainly Team
I love the many features it has for homework help and studying and how easy it is to use.
Reply from Brainly2026-03-18
Hello Lily, and thanks for your review! 💚
We’re so happy to hear you’re loving Brainly and enjoying its features for homework help and studying. It’s great to know you find it easy to use 🚀
Best,
Brainly Team
Brainly really gets the job done in terms of studying. I was able to complete and know terms I completely failed before on my last test… it makes my life easier
Reply from Brainly2026-03-18
Hello, and thanks for your review! 💚
We’re so happy to hear Brainly is helping you study and improve. It's amazing to know it’s making things easier and helping you succeed 🚀
Best,
Brainly Team
I thought the app had a good interface and a lot of useful tools. The smart notes and ai features were the ones that I thought were the most helpful if I had to study and needed trustworthy answers and notes.
Reply from Brainly2026-03-18
Hello Joshua, and thanks for your review! 💚
We’re glad you’re enjoying the interface and finding the smart notes and AI features helpful for studying and getting reliable answers 🚀
Best,
Brainly Team
I loved how Brainly combines so many different features into one app, helping you succeed at all levels.
Reply from Brainly2026-03-18
Hello Sophie, and thanks for your review! 💚
We’re so happy to hear you love how Brainly brings together different features to support your learning at every level 🚀
Best,
Brainly Team
I would rate Brainly 5 out of 5 because it is very helpful for students who need quick homework help. The app makes it easy to ask questions and get answers from other users. It also helps you understand problems better with explanations.
Reply from Brainly2026-03-18
Hello Heaven, and thanks for your review! 💚
We’re so happy to hear Brainly is helping you get quick answers and better understand your homework. Thanks for sharing your experience 🚀
Best,
Brainly Team
Hello Sidharth, and thanks for your review! 💚
We’re so happy to hear you consider Brainly a great app for learning. Thanks for your support 🚀
Best,
Brainly Team
so easy to use amazing app really helped me get through finals
Reply from Brainly2026-03-18
Hello Brianna, and thanks for your review! 💚
We’re so happy to hear the app was easy to use and helped you get through finals. Wishing you all the best with your studies 🚀
Best,
Brainly Team
Amazing free resources. A great tool to enable you to learn absolutely anything!
Reply from Brainly2026-03-18
Hello Nolan, and thanks for your review! 💚
We’re so happy to hear you’re enjoying the free resources and using Brainly as a tool to learn so many things 🚀
Best,
Brainly Team
Everytime I go on Brainly there are new tools. I’ve been using it for years to find explanations of SPECIFIC problems that I have in homework that I often cannot find without a paywall anywhere else. It now also has AI features similar to ChatGPT but tailored to education specifically that can explain and summarize and work through problems with you in specific (and many) subjects. It’s accessible even without subscription but also affordable and in my opinion worth the price compared to some other applications or websites that simply show you the answers without explanation.
Reply from Brainly2026-03-18
Hello Mich, and thanks for your review! 💚
We’re so happy to hear you’ve been using Brainly for years and finding value in both the explanations and new AI features. It means a lot to know we’re helping you truly understand your homework 🚀
Best,
Brainly Team
I really liked searching around Brainly to see all of what the app offers! I really do think it is super beneficial for studying/homework help.
Reply from Brainly2026-03-18
Hello Olivia, and thanks for your review! 💚
We’re so happy to hear you enjoyed exploring the app and found it beneficial for studying and homework help 🚀
Best,
Brainly Team
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