Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
Stay away from Chegg. All I can tell you is the results are mid and the customer service / website access when trying to cancel you subscription is worse; you will see messages like this > "Orders My Orders | Chegg.com An error has occurred. Try reloading."
I wish I could give 0 stars. The site didn’t work for over a month. I had an assignment due. I was so busy but I found another site which is actually free and less glitchy. Then another subscription payment to Chegg came out of my account. They refused to look into this as a complaint. They weren’t interested in the fact the site didn’t work. I wouldn’t recommend them at all. Why would a paid for site be so glitchy all the time? Then refuse refunds when they can’t deliver the service? It’s scammy
If I could this service 0 stars if it was an option. The customer service is rude and they could care less about the fact that they charge you for a subscription you didn’t sign up for. When you asked for a refund they say they’ll get back to you. They are trash. Do not use Chegg!
Be careful with Chegg’s auto-renewal. I subscribed in September 2023 while studying and stopped using the service shortly afterwards. What disappointed me most is that I did not receive any renewal reminder emails or notifications over the following years, yet I continued to be charged every month until May 2026. When I contacted support, they referred to their Terms of Use and stated that subscriptions are non-refundable. It’s unreasonable that a subscription can continue for nearly three years without any renewal reminders being sent. Please check your subscriptions carefully.
I cancel my subscription and they continue to charge my account,furthermore even when they charge my account they have the audacity to say I can only use the service for a week whilst I paid for a full month,stay away from this website OR YOU WILL GET SCAMMED and rather use grammarly instead.
Having to write an email to have your account deleted, after getting signed up as a result of trying to use Citethisforme (and finding out that everything useful is locked behind a paywall) is downright criminal.
Like so many other reviews, the customer service experience is disappointing. After cancelling the service, my daughter kept getting charged after calling multiple times. We had to call Amex and blocked them. Very dishonest practices...
They forced me to submit my email to them before hitting me with a mandatory subscription
Chegg makes it impossible to delete your account. You have to go through so many steps, it gets you wondering what their motives are.. Do not trust this website.
Answers are wrong all the time, has ads even though you are paying for a subscription, and asks you for a one time code every time you enter the app on mac. You should just use chatGPT/Claude instead of this horrible app.
It is a well structured website providing human written answers, which can be easily comprehended.
I've used Chegg for 2 months now and my experience has been okay since all the answers I've been getting are human written. However, my only issue is the ads being too much. I hope they can resolve that.
I think it is a very good website. I am using for a while and it is really very good everyone should use it. So for me it deserve 5 star.
Unsubscribed over break so I would not be paying for something I would not use. When I resubscribed, all the perks were resent to me. However, when I try to activate them, they do not work. Despite Chegg saying they are for new and existing members on website, customer support says they are only for first time users. Advice was to delete my chegg account and resubscribe with new email address.
My daughter used Chegg but stopped many months ago. Somehow they took the subscription from my visa card. No problem, but I don't know her account info and she doesn't remember it. Chegg has no customer phone, email or chat available so I am unable to explain the situation. They make it almost impossible to stop a recurring subscription if you don't have the account info. Borderline scam in my opinion.
decent homework help, horrible service
This company commits fraud. they were double charging every month. We canceled in April 2025, and are still charging every month, it is now October. They will not stop. I will be getting a lawyer involved. Do not use this company.
Chegg is a reason why people should avoid American businesses like the plague. These American business people should be imprisoned for stealing money. They steal people's money after they cancelled their subscription. It's no coincidence why people are telling their banks to prevent further charges from these nasty companies like Chegg. Chegg like many American businesses have awful customer support service and waste people's time with this flawed AI system that spits out wrong answers for students. America is ruining education with AI's inability to think critically. These companies and "educational" institutions that have become obsessed with AI are ruining society. Companies like Chegg have obnoxious captcha and bot detection systems preventing harmless users from being to access answers with subscriptions that they paid for. Which defeats the purpose of being able to use Chegg in the first place.
They don't notify you when they take subscription fees and they also add on extra charges with no reason given. Most of the content is now AI generated and full of errors. Support is AI, help is non-existent. AVOID.
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