Excellent product and really attentive…
Excellent product and really attentive service when required.
About Brilliant.org
Data updated- Website
- brilliant.org
- Category
- Public & Local Services
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 36% (4/11)
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Is Brilliant.org legit?
Brilliant.org (brilliant.org) has a 4.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-08-10.
What people say
A nice educational app and support team
Nice educational app,the support team replies you quickly in case you get stuck with something
Reeks of entitlement
While their learning platform is occasionally worthwhile for certain subjects, this company falls into the "I am a Caillou squealer" category of entitlement. And I quote: "Unfortunately, we are not hiring early/mid-career software generalists at this time." Any company that feels entitled to only hire senior-level talent (at mediocre pay I might add) should be pinned down by the neck with legislation, and have their profits ripped out of their accounts by judicial force.
Quick and useful response
I had a login problem after the summer holidays, but Sam from customer service was able to quickly give me the right tips by e-mail.
First off the site itself is great
First off the site itself is great. I had to study algebra for an upcoming job interview and the way they pace you through each lesson was excellent. Would highly recommend. Secondly, after I was done learning what I needed, I stoped using the site. I forgot I was still subscribed and a year later was charged for an annual subscription. I cancelled my subscription and sent an email explaining my situation and asked if I was able to get a refund on my last payment. I was totally expecting to be declined as it clearly states in their terms and conditions that they won’t issue refunds and that it is on the customer to cancel before renewal, which is totally fair. It doesn’t hurt to ask, so I sent the email anyway. I received a reply from Sam shortly after. They reviewed my account and a refund was issued. They didn’t need to do this for me and I am extremely grateful. Will absolutely subscribe again if I need to brush up or learn anything in the future.
Reply from Brilliant.org2026-08-04
Thank you for such a generous review! Really glad the content and pacing helped you get interview-ready, and glad Sam could take care of the refund for you. Hope Brilliant's there for you next time!
The flagged message (stupid trustpoopit)I wrote cause the creators and this app is stupid
This app is just time wasting (how dare you flag my last review?) this app just treats me like I am a 5 year old but learning 9th grade math. so make this app better by making it fun like a racing or a coloring game and make it entertaining not like a boring wasteland. But I will give the credit to the scoreboard idea that is amazing but the rest of it is just trash! DO THE HECK BETTER! ALSO KOJI IS A LITTLE BRAT HE WANTS THINGS PERFECT! THATS WHAT I HATE ABOUT HIM!
Elite customer service
The customer service team is phenomenal, I spoken with Sam and he helped me with no problems. Amazing platform and an awesome team
Quick response!
Quick response to a login issue I had. Sam was courteous, clear and friendly. A great customer service experience!
Exception customer service
Exception customer service. I had an issue with my account and they replied immediately with helpful information and it was resolved. The learning platform is great. My son is enjoying using it everyday.
Nice platform for self-education
I really liked Brilliant when I discovered it during my uni years. And even though I don't have much time for self-learning nowadays, it still sparks curiosity in me from time to time. Also recently I got charged for an annual subscription, and since I don't use the platform much now I requested a refund. I got it successfully within a few days. Cool customer service!
Reply from Brilliant.org2026-07-30
Thank you for the kind words, and for giving Brilliant a spot in your uni years! Glad our team could sort out the refund quickly for you. If curiosity ever pulls you back in, we'll be here.
$20 a month for some questions
$20 a month for some questions! Really The software doesn't teach you it just shows a problem and asks you to solve it. How am i suppossed to solve a problem that i havent been taught how to solve! What a joke! DO NOT WAST YOUR MONEY OR TIME. Especially when there are other platforms that are cheaper / free that provide actual lessons and problems that a teacher/AI agent will Teach then test you.
This app is great
This app is great, and when my son forgot to cancel the subscription he got for is birthday the next year, they gave me the money back without trouble. Brilliant is an example of guys who try to do the right thing and not just for the money.
By far one of the best experiences for online educational product
By far one of the best experiences I have had with a knowledge product online. I had made a mistake with my account which I was stressed about,I emailed them to ask to fix it for me and within several hours they got back to me, not a robot- a real person, they fixed the issue immediately. The sense of urgency is rare to find in businessesz
Reply from Brilliant.org2026-07-30
Thank you so much for this! We're glad our team could jump in quickly and get things sorted, that sense of urgency matters to us too. Really appreciate you taking the time to share this!
Not helpful at all
I dont feel like this app/site’s teaching is very helpful. It just pushes you along with each level not explaining the methods very thoroughly or even when you ask the AI to explain further its still very generic and doesnt help much. I would not recommend this to anyone!!! It also makes it a hassle to cancel your subscription
Reply from Brilliant.org2026-08-04
Thanks for sharing this. Brilliant's approach leans into active problem-solving over step-by-step explanation upfront, though Koji is there to walk through things step by step when you need it, so we'd love to hear more about where that fell short for you. We'll pass your feedback on cancellation along to the team as well.
Support team A+++
They helped with learning a lot of different subjects such as Python, LLMs, Statistics and much more. Unfortunately I stopped using the app and got charged for a yearly subscription. The support team was very professional and refunded me immediately.
> ★☆☆☆☆ Very disappointing experience.
> ★☆☆☆☆ Very disappointing experience. I forgot to cancel my subscription before the automatic renewal, and despite contacting customer support immediately, they refused to issue any refund or even a partial refund. What makes this even more frustrating is that I never actually used the app—not after the renewal, and not even during the previous subscription period. I paid for two subscriptions and never used the service, yet they were unwilling to make any exception or offer even a partial refund. Hiding behind a strict "no refunds" policy may be legal, but it is certainly not customer-friendly. Automatic renewals are an easy way to profit from customers who simply forget to cancel. If you decide to subscribe, make absolutely sure you disable automatic renewal immediately. Otherwise, you may end up paying for a service you never use. I won't be subscribing again, and I cannot recommend a company that treats its customers this way.
Reply from Brilliant.org2026-07-30
Thanks for the detailed feedback, and I'm sorry for the frustration around the renewal. Please feel free to reach out to our support team again, we're happy to take another look and see if there's a resolution that works for you!
Not a free trial if you want our payment information
Shouldn't have to put your payment in just to try the free trial. They push KLARA which is absolutely a credit scam
Reply from Brilliant.org2026-08-04
Thanks for the feedback! Payment info is required upfront for the free trial so it can convert smoothly if you choose to continue, but you're never charged during the trial itself, and you can cancel anytime before it ends. And Klarna's just one of a few payment options we offer, totally optional if it's not for you.
The app allows you to understand new…
The app allows you to understand new concepts in way that is easy and fun. Also they have great customer service.
Went from pre-algebra to calc
Went from pre-algebra to calc in several months replacing social media with this! Highly recommend it. Only source point is the AI helper is a bit glitchy at times in terms of audio. It also can give odd responses compared to what you said back. Not as well polished as say Boot.dev’s Boots Ai. Still great though.
Reply from Brilliant.org2026-07-30
That's an incredible jump, congrats on the progress! Thanks also for the honest feedback on the AI helper, glitches and inconsistent responses are exactly the kind of detail that helps us improve it. Really glad Brilliant's earned a spot over social media for you!
Very Speedy
Concise, speedy and helpful reply to my request for help getting my app working again. Love Brilliant!