Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
We appreciate you letting us know about your recent experience. We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams. Chegg Customer Service Team [email protected]
It's very very rare that I find a Chegg answer to a question that is actually correct. So many answers are just completely wrong: incomplete, or full of errors. Not even little errors that someone could easily make - more just blatantly ignoring what the question is actually asking, and instead writing down a couple of basic equations that have no real significance on the question being solved.
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
You are not answering question first on time and secondly given wrong answer
We appreciate you letting us know about your recent experience. If a question is not answered correctly or completely, please flag the answer with your feedback so we can look into getting it fixed. To do this, follow these simple steps: 1. Tap the thumbs down icon at the bottom of the answer 2. Select the reason you are reporting a problem with the answer 3. Tap the Submit button At this time, the typical minimum response time for Chegg Study questions is around 30 minutes. And while we do strive for answering questions as quickly as possible, it can also take longer in some cases while we find the proper expert to respond to your question. The good news is, if no answer is received within 72 hours, that question will be automatically refunded to your account. Lastly, please be aware that posting longer questions will lead to longer response times, and multi-part questions may not be answered at all. We do ask that you break up multi-part questions into individual questions when posting. Sadly, there is nothing we can do to make your question receive an answer faster. Chegg Customer Service Team [email protected]
I hate chegg, it's half and half, some of the answers are actually good from legit tutors, the other half is from people looking to make a cheap buck from using chatgbt, you are honestly better off going to your local school tutoring center or using chatgbt yourself if you are looking to learn. Refund policy can only be given once. Until they start ensuring we get real answers from people instead of Ai's there's not much point in using this when you can just search up answers for free yourself.
We appreciate you letting us know about your recent experience. We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space. We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance. Please visit this FAQ for more information regarding Chegg's updated expert answer experience: https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A Chegg Customer Service Team [email protected]
Likes: - Chegg has many answers in the database. - When you submit a question you always get a quick response - Usually very detailed. Dislikes: - Some of the answers have been wrong. - Since there are often multiple answers to the same questions, you can compare them to each other. Often there are different answers to the same question. - At times the expert doesn't look at all the answer choices, so they will give a response that has no given answer in the question. While it may be correct, the response that is needed was not given by the expert.
We appreciate you letting us know about your recent experience. If a question is not answered correctly or completely, please flag the answer with your feedback so we can look into getting it fixed. To do this, follow these simple steps: 1. Tap the thumbs down icon at the bottom of the answer 2. Select the reason you are reporting a problem with the answer 3. Tap the Submit button Chegg Customer Service Team [email protected]
- Got rid of comments under solutions - Not enough correct solutions - confusing layout - Got rid of similar question suggestions - Not able to enter a promo code when you already subscribed
We appreciate you letting us know about your recent experience. We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space. We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance. Please visit this FAQ for more information regarding Chegg's updated expert answer experience: https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A We appreciate you letting us know about your recent experience. We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams. Chegg Customer Service Team [email protected]
Checking solutions by book is no longer an option. This is the only reason that kept me on Chegg. It is extremely inconvenient, I will hold a couple months and unsubscribe.
We appreciate you letting us know about your recent experience. We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space. We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance. Please visit this FAQ for more information regarding Chegg's updated expert answer experience: https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A Chegg Customer Service Team [email protected]
Website would not let me cancel for a period of about 2 weeks. Link did not work etc. got charged £20 then all a sudden it was fixed. Additionally it’s a complete scam - all the answers to the urban economics textbook are incorrect :)
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Avoid! Absolutely shocking, I would avoid at all costs! Nearly impossible to cancel your subscription, a completely scam website! Avoid!
Thank you for getting in touch with us about your recent experience. Please reach out through either chat, email or phone based support if you are still experiencing this issue: https://www.chegg.com/contactus Email: [email protected]
Ruined the platform with the “AI upgrade.” It’s difficult to find answers to questions that have already been answered, and the AI is awful at assisting whatsoever. It’s come to the point of having to Google the questions and hope that I find a link to the solution on Chegg. Not worth the money whatsoever—there are other services which do better for less.
We appreciate you letting us know about your recent experience. We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space. We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance. Please visit this FAQ for more information regarding Chegg's updated expert answer experience: https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A Chegg Customer Service Team [email protected]
Most answers were wrong, partially correct or there was no solution. Better off using a different program especially if you are paying for it.
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Submitted a question and when I received the answer back, there was pornographic images embedded in the response
A representative from our Customer Service Team will contact you within 24-48 business hours to further assist you. Chegg Customer Service Team [email protected]
We appreciate you letting us know about your recent experience. Looking over your account, it appears this has since been resolved. We can see the subscription access ended on 03/22/2024. Please feel free to reach out if you need additional assistance. Chegg Customer Service [email protected]
Supposed expert reviewed answers were incorrect
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Got suspended for using the software on my phone and pc.
We appreciate you letting us know about your recent experience. Please visit this FAQ to better understand how to manage your devices: https://www.chegg.com/contactus?a=How-do-I-swap-my-registered-devices---id--r8A8G4RpTO-EHO1H9RVxJQ Chegg Customer Service Team [email protected]
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Chegg, doesn't give you the answers
We appreciate you letting us know about your recent experience. We do our best to find you the most relevant matches from our solution archive. If none of the recommended solutions are what you’re looking for, try rephrasing your question and searching again. You can also post your question and we’ll create a solution just for you. Chegg Customer Service Team [email protected]
The solutions provided are wrong, the answers and steps are far beyond what is required
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Often, the expert answers are incorrect. I know this because we use a digital platform for our assignment. It’s frustrating that you don’t get a credit back to ask another question when this occurs. Because it’s literally a waste of an expert explanation.
We appreciate you letting us know about your recent experience. Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors. If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus Chegg Customer Service Team [email protected]
Chegg AI is garbage and it has permeated the entire site. So many fewer “expert” responses and just more garbage incorrect AI answers.
We appreciate you letting us know about your recent experience. Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis. If you believe a solution is incorrect, please visit this FAQ: https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ Chegg Customer Service Team [email protected]
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