Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
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Is Chegg legit?
Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
I called the customer service center to get help with cancelling a subscription on my account. My account is linked to my Facebook account, and for some reason, when i try to log in, it says "It's not you, it’s us. Please try again later. " It has been like this for three days and all i want to do is cancel my subscription. When i called the customer service center, they kept not answering my questions directly and gave me very vague answers or directions. I tried giving him my email address thats linked to my Facebook, but since I also have a chegg account that uses that email to sign in, the only account that came up when I gave them that email was my secondary account which has no subscription on it. The customer service agent started getting frustrated with me since he wasnt understanding my situation. Since I used paypal to pay for the subscription, he also couldnt use my car number to track the payment. He told me my only option was to call paypal, but the issue with that is that my subscription would still be active and i would still get charged for the next month. When I asked him when there would be a superior available to talk, he stopped talking with me and ignored me for 2 minutes while i kept saying hello. Finally, i said that if he was ignoring me i would rather just know so i can call back and talk to someone who would actually like to help me. Only then did he say "ok. thanks." Super unprofessional and unhelpful and it did not feel like he tried to listen to any of my concerns at all.
At first it was great, but now it doesn't help at all, the problems are incomplete and it keeps telling me suspicious activity, reset your password, I've reset it 4 times, this is ridiculous, I'm canceling my account.
I WILL NEVER SUBSCRIBE TO CHEGG AGAIN. I cancelled my subscription to chegg back in June of 2023 and they have STILL been charging me this WHOLE time. Despicable !! DO NOT ENTER YOUR CARD INFO ONTO THIS WEBSITE.. you will not be able to delete once you do..
If I wanted an AI generated answer I would have just gone to ChatGPT. The use of AI by the "experts" has gotten terribly bad and innacurate.
Reply from Chegg2024-04-09
We appreciate you letting us know about your recent experience.
Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis.
If you believe a solution is incorrect, please visit this FAQ:
https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ
Chegg Customer Service Team
[email protected]
In a Google search, Chegg had numerous questions that I was looking for answers. It had unlocked to see the answers which required a subscription. So, I bought the subscription, and there were no answers to the questions!? I did a few other searches, and didn’t come up with anything that would help my study. Tried to cancel the subscription immediately and they would not give me a refund because they said I did some searches. Which got me nowhere!!!
Reply from Chegg2024-04-09
We appreciate you letting us know about your recent experience.
We do our best to find you the most relevant matches from our solution archive. If none of the recommended solutions are what you’re looking for, try rephrasing your question and searching again. You can also post your question and we’ll create a solution just for you.
Chegg Customer Service Team
[email protected]
I cannot acces my Chegg anymore and I do not know why.
Reply from Chegg2024-04-09
Thank you for getting in touch with us about your recent experience. Please reach out through either chat, email or phone based support if you are still experiencing this issue:
https://www.chegg.com/contactus
Email: [email protected]
It's okay for a lot of homework problems but there are a lot of irrelevant answers that waste time. Great for when there's actually a proper answer though.
Reply from Chegg2024-04-03
We appreciate you letting us know about your recent experience.
If a question is not answered correctly or completely, please flag the answer with your feedback so we can look into getting it fixed.
To do this, follow these simple steps:
1. Tap the thumbs down icon at the bottom of the answer
2. Select the reason you are reporting a problem with the answer
3. Tap the Submit button
Chegg Customer Service Team
[email protected]
We appreciate you letting us know about your recent experience. We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams.
Chegg Customer Service Team
[email protected]
I've used Chegg for a few years as a student to help me study and help me figure out what was the right answer when textbooks were worded weirdly. The expert answers were helpful, not always correct, but usually helpful. The new AI stuff that Chegg uses is absolute garbage. There's no point in using Chegg anymore when everything the AI tells you is wrong. What point is there to use Chegg to study when I learn the wrong thing because the AI is far too stupid and not fact checked.
Reply from Chegg2024-04-01
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
[email protected]
Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI. I don't know if they realize but we ALL have access to ChatGPT, why are we paying to get ChatGPT answers?? That is absolutely ridiculous. Chat GPTs answers more often than not are wrong and don't understand nuance. What a greedy app.
Reply from Chegg2024-04-01
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
[email protected]
Thank you for getting in touch with us about your recent experience. Please reach out through either chat, email or phone based support if you are still experiencing this issue:
https://www.chegg.com/contactus
Email: [email protected]
It will not let me access the site unless I turn of my VPN, which makes me uncomfortable to use the internet that way. When I spoke to customer service, they very nonchalantly told me, "well, then don't use your VPN, that's all I can tell you." Not a, we'll see if we can get that corrected for you or we are working on that issue, or now that you have made us aware of the issue, we will see about remedying it.
Reply from Chegg2024-04-01
We appreciate you letting us know about your recent experience.
Please visit this FAQ to better understand why you may be getting this message.:
https://www.chegg.com/contactus?a=Help!-I-am-suspended-for-sharing-my-Chegg-subscription!---id--EXhxCBRnRCK8NeWIzFXNTQ
Chegg Customer Service Team
[email protected]
I am majoring in business in college so using Chegg is very helpful since my classes are online and many experts will provide a step-by-step guide as to how they arrived at their answers. The downfall is with the new update to Chegg you cannot upload more than one picture to get assistance with your questions and sometimes It will take over 2 hours to get help with questions. Sometimes you may not get any help until the next day.
Reply from Chegg2024-03-29
We appreciate you letting us know about your recent experience.
At this time, the typical minimum response time for Chegg Study questions is around 30 minutes. And while we do strive for answering questions as quickly as possible, it can also take longer in some cases while we find the proper expert to respond to your question. The good news is, if no answer is received within 72 hours, that question will be automatically refunded to your account.
Lastly, please be aware that posting longer questions will lead to longer response times, and multi-part questions may not be answered at all. We do ask that you break up multi-part questions into individual questions when posting. Sadly, there is nothing we can do to make your question receive an answer faster.
Chegg Customer Service Team
[email protected]
It's nice to see solutions from "experts" but it gets very difficult to navigate when you have 2 or 3 different answers for the same problem. You start to lose credibility.
Reply from Chegg2024-03-29
We appreciate you letting us know about your recent experience. We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams.
Chegg Customer Service Team
[email protected]
The tutors that actually help with your/my questions are great, they always help me understand most of my problems, most of the time. But the website it’s self is always a problem. It’ll freeze and crash on me a lot. I don’t have any other issues with any other website but this one.
Reply from Chegg2024-03-28
Thank you for getting in touch with us about your recent experience. Please reach out through either chat, email or phone based support if you are still experiencing this issue:
https://www.chegg.com/contactus
Email: [email protected]
Overall I use to chegg to help with college questions, but a lot of the answers are incorrect. It’s frustrating to pay so much each month and get incorrect information.
Reply from Chegg2024-03-27
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
[email protected]
Chegg's customer service is mind-boggling bad. They have zero follow through and most importantly do not honor what they claim. I would not recommend them to anyone
Reply from Chegg2024-03-29
We appreciate you letting us know about your recent experience. We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams.
Please reach out through either chat, email or phone based support if you are still experiencing this issue:
https://www.chegg.com/contactus
Email: [email protected]
Most of the time the solution to my question is incomplete.
Reply from Chegg2024-03-27
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
[email protected]
We appreciate you letting us know about your recent experience.
We do our best to find you the most relevant matches from our solution archive. If none of the recommended solutions are what you’re looking for, try rephrasing your question and searching again. You can also post your question and we’ll create a solution just for you.
Chegg Customer Service Team
[email protected]
Don't take subscription to this apk its not worth your are gonna waste your money the question are not well display and not all step are done, the answer of the question which we want is not what they provide and all the steps and method are different which makes the answer different.
I literally wasted my 22.3 cad and there is not refunding policies.
Reply from Chegg2024-03-25
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
[email protected]
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