Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
Scam!! They charge the account 2 to 3 times per MONTH! This was supposed to be cancelled in 2022 but my college daughter didn't notice they kept charging her card. I got involved and contacted them last week and they cannot find the account(s) and ask if our family is using the service, NO!
I found Cheggs customer service number and talked to someone and they were able to refund me immediately. I wish I could give them negative stars. I also wish I would have taken head to their negative reviews but because I used them years ago I decided to take that chance and use them again. Their service used to be excellent and very convienient; especially for college students who are already limited on funds. Im writing this review after contacting Chegg support asking repeatedly asking about my refund for returning my books before the 21 day period. After receiving an email June 12, 2024 saying that my "EARLY RETURN" has be recieved and, "A refund will return to your original form of payment within 5 business days." It is now August 7, 2024 and I just remembered after finishing the course and needing another book that I never saw a refund for my previous return. I double checked my Chegg account as well as my credit card only to confirm that no refund was sent back to me. I emailed the same Chegg Support email chain from when I inquired about it in June. This was the response I got: "I've checked on the status of your books and can confirm that we've received them at our warehouse. You should have received a separate email for each book as it's checked in. We appreciate your patience. Our warehouse is working as hard as it can to get all of these books checked in and the refunds issued. Please allow a few more days for your refund to be processed." Needless to say I am highly upset and I let them know I will be contacting the Better Business Bureau, the Federal Trade Commission, and whoever else I can notify.
The company knows NOTHING about referencing. It is literally easier to just do a bibliography myself. For what you guys charge you need to get it together!!! I used to use cite this for me, so disappointing that this pathetic company took over...
It can be pretty bad when you have to ask a question 3-4 times to finally get someone that knows how to answer it correctly and it still counts as 4 separate questions asked. I asked how to solve one question with the answer available and the guy wrote a formula and then just used my answer as the answer without doing any work... Not giving it one star because you can actually get some good people on there that show their work well and help you understand it. If they could get rid of the ones that don't know what they're doing it would be pretty good.
Fake site, if the don'tknow the answers they mention that options are incorrect
I rented textbooks for the Fall 2024 semester, got them in the mail, no problem. Then I get an email two weeks before school starts that my books are due back to them! I contacted their "customer service" aka bot...and was told if I wanted to keep the books through the semester I would need to pay an additional fee to "extend" my rental. I finally got through to a person who apologized and said there was nothing they could do. When I asked for a refund I was told that wasn't possible either. So it was either, pay more for what I already had, or send them back and write it off as a loss. A total bait and switch scam. I've already packaged the books back and I can't say enough. Stay away. Total scam.
I used to use Chegg to help with understanding questions, pulling similar questions and to better understand how different problems work, They have sense completely overhauled the website to be terrible, everything is AI, those answers are WRONG. You can no longer easily understand explanations, the site, app, and user interface is difficult and terrible. I hope they go back to when they had a useful and helpful website but I know that wont happen because that is a lot less profitable then the disgusting and gross methods they use now. Absolutely terrible. I am so disappointed in this company. With that I recommend Socratic as a free and useful replacement.
Chegg is a SCAM I was looking for a math problem, I paid and it wasn't a good answer, I canceled the subscription and they kept charging me every month and then they say that "their fees are non-refundable". The worst!
DO NOT GET A SUBSCRIPTION. THEY MAKE IT SO HARD TO CANCEL. I GOT CHARGED FOR A WHOLE YEAR AFTER COLLEGE.
Don't use. Our daughter used them for some school book rentals and she never received the books although UPS marked them as delivered. She opened an investigation with UPS who never got back with her and when they finally billed the credit card for the books not bring returned 5 months later and we called them. They wouldn't issue a refund since it was over 45 days since the books supposedly were delivered. Horrible customer service, do not use them!
Really bad experience. too much running ad, service almost always "whoop something went wrong".
The site used to be really good with math problems and explaining the steps used but now it’s just AI garbage. Practically every question is answered by AI and it’s almost always wrong, like 95% of the time. If it isn’t wrong then the answer will just be a speculative essay about how someone might go about answering the questions and won’t give the actual answer. Also they’ve started to log you out after 10-15 minutes which is frustrating, especially if you’re trying to use their site to help make notes for a study guide. Seriously, you will constantly have to log in no matter what device you’re using. This issue just started happening to me a few months ago but I’ve seen reviews of people having this exact issue WAY before I experienced it.
Buyer beware charges monthly for services I never requested content is horrible
Do not use them they are a scam and keep taking money from your account once u have cancelled.
I'm going to have to access customer service to cancel because the button "isn't working" First of I signed up through easybib. To manage account I have to go through chegg. But being logged into one doesn't mean I'm logged into the other. So they're hoping you forget the login info because you used it as a trial on one paper and then when you go to cancel you can't get in. Then on chegg, website is hiding the subscription info. When you find it, the button to cancel says it can't process order. Then when it works, the cancel button on the "are you sure" screen doesn't work. I have video of this. Disgusting Nice scam, scumbags
After I canceled my subscription they still tried to charge my card like every few days. The past month they tried to charge my card 18 times. This is after I cancelled my subscription. Thank God I use a prepaid card for stuff like this, otherwise they would have got me for a lot of money. I finally got on the help chat and asked them to stop charging my card over and over. Then the person said….it looks like the subscription plan your email is associated with has been cancelled (yea so why anre you still trying to charge my card??) and then they gave me a refund for one of the months I did pay. Is this not like illegal for companies to do? Can they really charge you over and over and over? I was going to post pictures of my bank statement to show all the charges but I can’t post pics on here I guess.
Garbage! Don't waste your money. I used it for a day, received mostly wrong answers (when I did get an answer) and had to wait entirely too long for it's AI model to give a theory on the subject that I was searching for. Something changed for the worse. Contacted the company and they will not refund my purchase. BUYER BEWARE.
I can’t say enough bad things about this website!! Doesn’t even give the right answers, and I’ve been charged twice even after cancelling my subscription. It’s a scam!
I used Chegg and canceled it, but Chegg doesn't ever email you about upcoming charges or subscription changes unless you resubscribe. My cancelation didn't go through properly and I was charged for MONTHS and didn't realize it until I saw a "payment authorization" email from PayPal itself. Companies should not be able to have subscriptions that carry on indefinitely without notifying customers about charges.
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