They stole money from me and the guy…
They stole money from me and the guy was being super rude over customer service and then hung up on me
About Chegg
Data updated- Website
- www.chegg.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 16% (29/181)
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About this business
Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Is Chegg legit?
Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
What people say
AI Slop Answers + Exploitative Model
Ai has replaced this. Also won't refund a subscription if they're notified it lapsed in less than 2 hours from the charge posting.
don't buy
I bought a subscription to see the answer to my problem and I got the same wrong solution that any AI does. Don't buy this garbage, it's better to just use AI in this case...
Horrible experience
Horrible experience. I thought I had bought a $50 Amazon book on Chegg for $40. Yay me, I got a deal! Wrong. Apparently I rented it? Then end up having to pay nearly double what the book was worth as I had given it to a friend who is starting school next May. They hadn’t even used it yet! Who rents a $50 book for $40 and then is charged fees that end up being over the purchase price? After that I had to go through the most extensive steps to delete my account that I’ve ever experienced in my life. Why such hardcore security to delete an account to “rent” a book? If I wanted to rent a book, I would go to the library and get it for free. This was the worst experience.
Waste of money
Waste of money, poor quality answers and rarely correct, terrible customer service and terrible platform. AVOID.....
I just used chegg when doing a huge assignment
I just used chegg when doing an assignment and used the answers it gave me instead of trusting my gut because I thought i was wrong. Well i was not wrong and every single answer chegg gave me was wrong. I am not even a little kidding when i say to use chatgpt instead of this awful shitty absurdity of a website
Doubled in cost in one year
Doubled in cost in one year. Quality has plummeted. Waiting 5 minutes for a question to load when you are paying €22 a month is a joke. Also page is covered in ads. What exactly are we paying for?
Horrible company
Horrible company. Horrible prices. Horrible service. AVOID
Be aware!!!
I first heard about this company when I saw unauthorized transaction from my account that was stopped by my bank. I googled them and I surly never bought anything from them.
garbage website
these goofy mfs charge to read an answer for a quiz question, which is the most braindead thing i've ever seen, atp ur better off using chatgpt than trying to navigate this website since it seems like their entire team has a collective of 3 shared braincells between them, and also i hope whoever pitched their business strategy got a perma-ban from linkedin so no one has to put up with their s***, honestly, wouldn't wish being that guy's employer on my worst enemy.
17/100 Correct Answers...
I just submitted roughly 100 questions to be answered. I simply want to know if anyone can answer the questions or not because the "professionals" I have had responding to my questions are clueless. They sound like a 4th grader first off on half of my questions. Second off out of 100 questions 17 were right... 17. Just don't even have someone answer them if they are wrong. Simply have chegg say we can't answer this or something because receiving false answers from under-qualified pros doesn't help at all. Im proud to say I will have another 15$ a month now though that my subscription is cancelled so its a good day!
If I could give a negative review for…
If I could give a negative review for them I would. We went online to cancel the account and it turns out that they have been charging me for months. When I phoned customer service they said they had another account under a different email. So basically they were charging me twice for a service that was not being used. The customer service is terrible and the product itself did not help either. DO NOT USE THIS SERVICE.
It used to be good
It used to be good. There is another tool now that's wrecking it. Its called Thinkit by RudraAI. Their Rudra-S model is just crazy good. Go try it out.
TERRIBLE
terrible website the answers aren't legible (handwritten with bad handwriting) and their "30 day free trial" is a complete lie. DO NOT SUBSCRIBE
DO NOT SIGN UP
DO NOT SIGN UP! You won't get access to anything, they'll just demand you pay a subscription fee to finally access the content. No where was I told prior I would have to pay to view the content, I was told I had to sign up to access the content. Deceptive, and you then have to fill in a whole form to delete your account. Just don't bother.
Worst platform
Worst platform, they donot process refund even if u use it 10mins. Such a worst refund policy
Scam
Scam, stay away. First of all the responses are bad, and you can’t find so much help here. Second and most important, they are thieves, watch out. After opening a subscription and canceling it on the very same day, 6 months later my subscription is started again fraudulous :) currently trying to figure out a chargeback with my bank, please stay away and don’t this company that doesn’t see a problem in stealing people’s money
Horrible customer service
Horrible customer service, avoid.
I canceled my subscription via the App…
I canceled my subscription via the App , which is how I signed up. They still charged me. Even though they say you can call, you have to text. When you text they do not respond. Use Brainly not Chegg lousy service and product!
the customer service just keep respond…
the customer service just keep respond me "Thank you for the information! I’m looping in one of our advanced advocates to help. Please stay in the chat while you are being connected, thank you for your patience while one is being found!" And most of the answer are wrong. thanks!
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