Dont order books from chegg
This is the worst company for students. They are scammers and customer service is terrible.
About Chegg
Data updated- Website
- www.chegg.com
- Category
- Public & Local Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 16% (29/181)
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About this business
Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Is Chegg legit?
Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
What people say
Horrible customer experience
Horrible customer experience, cancelled my subscription and then still was charged, tried to contact support but the support chat is literally an AI and the call is too choppy to understand anyone.
Ai slop needs to stop
Now just AI slop
I actually used this service over 3 years ago at college freshman and sophomore years and I loved it then. Now it's practically replaced by constant AI slop and there hasn't been any great help if you asked new questions. The price has also seemed to increase with that and their instant answer feature now feeds off of their AI as well, practically unusable
Paying every month for help with…
Paying every month for help with assignments and chegg giving you wrong answers. When you ask tge expert questions, no one coming back with an answer. Waste of time and money. I canceled chegg since around June because I wasn't able to access my account. It telling me to sign up. Still being charged months after ( didn't even realize until today. The rep is telling me my account still active. When asked how come it telling me to sign up. Rep Jade can't answer.
Not worth it, you will either get no answers or wrong answers
They claim you will receive, "Expert help and step-by-step solutions all in one place." This is not what happens. You give them your question and what you get in return is the same instructions you already got from your professor to find the answer yourself. Wow, thats helpful! If you do actually get an answer, don't use it, especially not on a test or a quiz cuz it will be incorrect. You can complain all you want, it won't help. They don't care. No resolution, no money back, no questions added back into your total for the month when your question is answered incorrect or not at all. Its a waste of your money.
7 out of ten wrong answers
7 out of ten wrong answers. called customer service without a resolution!
Predatory with subscription
I cancelled Chegg and then they continued to charge me. THIS COMPANY IS PREDATORY. PLEASE PLEASE DO NOT USE! THEY TOOK SO MUCH OF MY MONEY! I had canceled my subscription and had gotten confirmation, but they continued to charge me on my card. I did not notice since I had canceled but when i did months later Chegg did nothing!!!
TOTAL SCAM
TOTAL SCAM, AVOID AT ALL COSTS!!!My son has been out of school for over a year, attempted to cancel online more than a half dozen times to no avail. Calls to customer service are never picked up even if you wait on line for hours.
Incorrect answers, won't help you pass
Every question I've submitted has received an incorrect answer. I told them the answers are wrong, no one at Chegg has bothered to try to help. I've tried to use their "help" feature, they're just as useless. If you can even get a hold of an actual person, all they do is tell you they'll put you through to an "advanced associate" and then you never hear back from the person "helping" you, they don't even have the basic respect to tell you they're transfering you or that the chat is over, or come back and check on you, they just leave you hanging in the chat with no help. These guys suck. Their answers are wrong and no one helps you when you need it. Go elsewhere.
Terrible
Terrible. Says on account £7.90 per month been charged £9.48, they keep charging even when cancelled, had to cancel and request refunds about 6 times now aswell. Joke of a company.
0 Stars
0 Stars. Do not recommend. Chegg sent me the wrong order. They refused to expedite my textbook so I could complete my assignments on time. I ordered my textbook as soon as a received my syllabus. The person I spoke to, Nika, refused to let me speak to her supervisor, she confirmed she is in fact, Mrs. Chegg.
CHEGGS has been charging me a monthly…
CHEGGS has been charging me a monthly fee for the last 12 months without my knowledge. I cancelled all subscriptions upon withdrawal from the 2023-2024 school year, and there is solid proof of no activity. I called them earlier today regarding books I need to purchase for this current school year only to learn that I am being charged all these months against my will. CHEGGS was not willing to reimburse for more than 3 months! This act is illegal and unethical!
Poor quality for a business
Poor quality for a business. Said I violated their terms of use. I never did, took my money, and left no explanation as to why I couldn't access my account until I reached out to them. I had to spend 20 minutes out of my day arguing through text to finally say I would contact the BBB and my lawyer. Finally, they refunded my money back to me. WILL NEVER USE THIS COMPANY AGAIN!!!
Beware they charge account after being on pause.
Chegg has charged my account for 5 months after I put my account on paused. They told me they didn't see where I pause my account. Please don't use them they are a complete rip off. Why would I continue to pay for something that I'm not using?
They Give two different answers....
When their AI doesn't help they have Experts to solve your problem (which you pay for a limited amount). Their Expert gave me the wrong answer and didn't admit it until I called them out on it....
Don't Trust Chegg
Never rent or get a subscription from them they will take your money. Once you return a book or cancel a subscription, they won't give your money back for renting or they will keep charging you when you cancel your subscription. We go to Chegg for help us but instead they rob us they play innocent, and they tell us nothing but nonsense. Don't use Chegg
I got a book
I got a book. When the book arrived, it was being held together by blue duct tape. Is this really how you conduct business with your customers?! Do you think that we (the customers that pay our hard earned money) wouldn't have anything to say in response to your lack of care or consideration?!
unauthorized charges-Shaddy company
There were unauthorized charges for five months before I realized it, and then it was a nightmare to cancel the account.
my name is onkar sen The chegg company…
my name is onkar sen The chegg company is very good. I was a tutor at this company for nursing, but two years ago, my account was revocked I miss this company and tutoring so much. I am really lucky that i was employee for this company Please reactivate my Chegg nursing account. mail id: onkarsen468@
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