Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Written by the business, not verified by us.Chegg (www.chegg.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 16% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-28.
I ordered papers for $14.99 and never received them. They were sent to my daughters school. I forgot about it and they charged me $175 for some papers I never received. Customer service was terrible and unhelpful. Less than one star rating for me. Aweful! scam don’t use
Unfortunately, there is no more customer service. I paid $800 for textbooks and rented one. I wanted to extend the rental, but I missed the date to do that. When I asked if they could extend for the next semester, they said they couldn't do it. Either I had to buy an overpriced book or send it back. The rigidity makes me not want to use Chegg again. Customer service is gone, there is no humanity any more.
I cancelled my subscription in 2021. It's 2025 and they are still sending charges to my Credit Card. My only option is to cancel the card and get a new number which would be a huge hassle.
DO NOT subscribe to Chegg. This has been a nightmare. I cancelled the subscription yet they are still charging me. I talked to a customer service representative and they did not help whatsoever. Unfortunately I have been paying for months and I do not know how to get out of this. Worst experience ever and do not recommend to anyone.
Our son subscribed years ago in college. He's now been out of school for 3 years and we are still battling to cancel this subscription. We've tried every avenue from disputing the charge thru our credit card to blocking the charges from coming thru all together. Somehow they manage to get around everything we put in place. AND aside from the futile effort put forth dealing with it, we don't have high hopes of getting refunded for the roughly $450 in charges. If I could give them 0 stars i would.
Suspends my account for no reason. Just use AI at this point and don't get a subscription.
provides incorrect solutions. no trial option to try the website. to see the solution you have to subscribe for at least a month. chatgpt is way better.
Worst customer service I have ever experienced. They told me a year ago that my subscription was canceled and have been still charging me since. They refuse to refund me for the $200 dollars they stole from me. This website is a scam and should not be trusted.
When I did seek a humble aid in math, And typed but “math,” anon did Chegg proclaim, “Behold a puzzle sprung from shadowed path, Though thou didst not ask, it’s here by name!” Yet when I craved to see the secrets told, A fortress barred mine eyes with steely gate, “Pay gold!” quoth they, “for knowledge bought and sold, Or suffer thus to languish in thy fate.” O Chegg, thou art a jester dressed in guise, Thy answers blind, thy help but fleeting jest, A costly maze where wisdom’s path denies, And students’ coins flow freely from their chest. If truth and aid thou truly wouldst provide, Then drop thy mask, and drop the costly pride.
The company always acknowledges its errors and bad quality of work. But they don't take the next step to fix their problems. Since, it's a subscription based-service, they have created a policy to avoid refunding subscribers when things go wrong and expectations are not met.
Wishing I could put all that happened, because it was even worse than this review. I'm hoping these are at least salient enough points. I ordered a 2 volume set for my rotation, which is only 4 weeks long. I can't order before I have a syllabus, so I ordered when I could. They sent me vol. 1, even though the order says vol. 1&2, so I know I didn't mess it up. They did. I got the book late Thursday night, too late to contact them. So I contacted them Friday morning. I was told I would my answer either Saturday or Monday. I contact on Monday, after waiting all day just to give them time. I hadn't heard anything back. I was told I would have to wait another 72 hours to hear back. Not 72 hours to get vol 2, not 72 hours with a tracking number. 72 hours for them to figure out where my order even was. The representative was rude as well. So this review isn't pages long, I will just say that she not only wouldn't let me speak to anyone else, Matte said she had made a point of putting notes on my account to ensure no one else would try to help me either. I finally waited long enough that she had clocked out, and the next person I spoke with said it wasn't Chegg I was supposed to speak with. It was Valore, but when I contacted them, they said Chegg, who said it's Valore, etc. At that point, I was more curious to see if anyone would even make an effort, but Matte made good on her word. No one even tried. I had already ordered from somewhere else by then. But now I had the predicament of returning a book in a city I don't know because I'm on an away rotation. The label they sent wasn't set up for pick up, even though UPS comes to this building daily. I asked if they would do that, and they said no, I had to figure it out, even though it's a "hassle". Otherwise, I can expect to be charged for a rental when I never actually received my book. I have multiple times asked who I can talk to as a level of support above these representatives. Either they are working under no management (which is semi-believable given what happened), or they are rogue employees who, b/c of distance, know it is hard to get beyond them. I will likely head to the BBB next, not because it necessarily has teeth, but because I have to do all I can to protect other people. There is no consequence to them for a failure at every possible level. It's us end users. Valore's association taints them for me now. I can't work with companies that I can't rely on *and* have no mechanism to deal with rectifying their mistakes.
They charge you for months and months and years on end even when you CANCELLED your subscription. I cancelled back in 2022 and my card has been charged this entire time, yet they say they can't do anything about it. SCAM, SCAM, SCAM!
This is a waste of time. 3 months to try to rectify a sync issue between app and website. Their solution. Empty cache clear cookies. And take this issue seriously and are working hard to rectify it.BS. phoned 4 times. Same excuses, canceled it. Inept support with dumb techs or they don't care. Take your pick. Wish I could give negative stars.
This company is a scam. They will charge you for textbooks that you return. 100% will never use again.
Tried to cancel, but my account shows no subscriptions, texted them on the customer service and they agreed there were no subscriptions on my account, they then asked for the last 4 digits of my card no so they could check it, but can't even tell me if it will take hours or weeks to sort out.
Chegg is still charging me for a subscription that has been cancelled. To the point where I need to change my card details to stop them. Basically no customer service to talk to as nobody even responds back when you use their phone number provided. Don't risk it, just used Chat GPT for your citation needs and researching.
Locked me out of ALL of my citations. Waiting for support to help. I can't GRADUATE with out these citations they are a quarter of my grade in each class.
I found a book online that I need a desperately being advertised by Chegg. The book they have listed for $19.99. I went on their site to buy it and what happened was I had to open an account to even look and then once I open the account of course I couldn’t find the book for that price instead of $19.99. They want $65. I took pictures of the ad that they had a listed for $19.99 and I sent it to them requesting that they would do the right thing in honor that advertisement they had up. And they rudely refused me. I showed them that I even took a picture of the ad for the book for $19.99 and they continue to rudely refuse me the price listed.
Chegg.com started charging me monthly again I although I stopped using their service months ago.
If I could give them a lower rating I would. They are charging me for books that I did not order and did not receive. After two hours on the phone, they are still charging me. One is a Biology book (and we all know how expensive those are) and I didn't even take Biology.
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