About BrandCrowd
Data updated- Website
- brandcrowd.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 64% (9/14)
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About this business
BrandCrowd logo maker is easy to use and allows you full customization to get the logo you want! Make a logo you'll love, instantly. Try for free. http://www.brandcrowd.com/logo-maker
Written by the business, not verified by us.Is BrandCrowd legit?
BrandCrowd (brandcrowd.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 64% of negative reviews; Reviews mostly discuss User experience, Product, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably simple the platform is to navigate, making it completely effortless to design custom logos and quickly secure domain names. People also appreciate the enormous variety of creative design options and helpful editing tools available to bring their brand visions successfully to life. Some reviewers were not happy with unexpected subscription charges and confusing billing practices that caused considerable frustration for small business owners. Others also experienced technical glitches or felt that the final downloaded design files did not meet their expected quality levels.
Auto-generated from all reviews of this business. For reference only.What people say
chicken inasal
Its good logo generator
They created my perfect logo
one stop shop for your brand…
It's a one stop shop for your brand kit. The only drawback is it's all inclusive plan is on the costlier side. Else it's a good investment
I would not recommend DesignCrowd's BrandCrowd SaaS to anyone who needs genuine print-quality work or straightforward, honest customer service
TL;DR: In my experience, BrandCrowd’s “print quality” promise didn’t match the files they delivered, their support hid behind policy instead of fixing the problem, and their parent company DesignCrowd still fought a tiny refund even after cancelling my subscription. Canva fixed everything properly for about one-fifth of the price. BrandCrowd is part of the DesignCrowd/Design.com group, and that’s who I dealt with. I purchased a logo and an annual BrandCrowd subscription because they advertised print quality files. What I received were logo files that were too small to be usable for proper print (e.g. A3). When I queried this, support told me that the EPS/SVG files on my download page were “high-resolution” and “ideal for professional printing” and that file size in kilobytes didn’t matter. They then asked me to send screenshots instead of actually generating or supplying a demonstrably higher-resolution file. (Ref: Email: Tax Invoice_ ID XXX0580) The issue was simple: I paid for print-ready logos, and the files I got were not fit for that purpose. When I asked for a refund, the response was a policy wall. Support told me that: Initial purchases are “non-refundable” because digital files are delivered immediately; and because I’d taken the annual plan (which they described as “heavily discounted”), they couldn’t refund it – but they could downgrade me to the monthly rate and refund only the difference. In other words, even though the product I complained about was the quality of the files, the answer stayed stuck on subscription rules and “you saved money by paying annually,” instead of actually fixing the core problem. It got worse: On 3 December 2025, I received an email saying my annual subscription had been cancelled and that I no longer had access to its features. On 4 December 2025, my bank advised that the merchant (DesignCrowd/BrandCrowd) had contested my chargeback, and they would now be reviewing the merchant’s evidence. So from my perspective, the company: Delivered logo files that didn’t meet the “print quality” promise; Refused a straightforward refund and hid behind internal subscription rules; Cancelled my subscription (so I wasn’t receiving the service); Then still fought to keep the money via a chargeback dispute over roughly $60. For me, that speaks to culture: lots of glossy, high-volume SaaS-style BrandCrowd marketing and reviews, but the underlying operation – DesignCrowd – has relatively few reviews and a much lower average. My experience lines up with that: more interested in policy and revenue than in basic fairness or what I’d expect under Australian Consumer Law around fitness for purpose and acceptable quality. By contrast, Canva delivered exactly what I needed: proper print-ready designs, and the finished product turned up at my home, for about one-fifth of the price. Based on this experience, I wouldn’t recommend BrandCrowd/DesignCrowd to anyone who actually needs genuine print quality output or straightforward, good-faith customer service.
I had a problem with my website going…
I had a problem with my website going live, I used the chat and they provided the solution I needed.
This is the first time that I used…
This is the first time that I used BrandCrowd first time to create logo. Logo creation is very easy and design and color combination is very impressive. It's very good and useful for beginners like me. Thank you team.
BrandCrowd is an awesome site the…
BrandCrowd is an awesome site the graphics are really good. The Pricing is good. My experience with the product is wonderful
Excellent services
Excellent services. Quick response from customer support 👏
Easy and quick and just what we wanted…
Easy and quick and just what we wanted for the logo
Very nice site to get the job done
I am now owning a beautiful logo…
I am now owning a beautiful logo because of BrandCrowd, they give you so many logos to choose from that are relevant to your business and what I like the most is that they give you more tools you can use to make your logo better.
chicken
chicken,flaming hot logo
Great
I enjoyed all that it has to offer. Great experience, excellent choices to choose from. Would highly recommend.
Wide verity of templets
The final logo i got quite fit to what i intended to.
Musik Artist looking of logo
EASY,RELIABLE
Unauthorized Charges for Services not Offered
My experience with BrandCrowd has been extremely disappointing. I paid almost $400 for a service that was never delivered, and despite turning off auto-renewal and having an expired card on my account for over a year, charges were still taken from my bank. The card they used is not even listed on my BrandCrowd account, which makes this situation even more alarming. The lack of transparency, the unexpected charges, and the complete failure to provide the service I paid for have made this one of the worst customer experiences I’ve ever had. I feel misled, unsupported, and ignored, and it is very frustrating to deal with a company that creates more problems than solutions. Based on my experience, I strongly advise others to be extremely cautious when dealing with BrandCrowd. The service did not match the promises made, and the billing practices caused stress and inconvenience that no customer should have to go through.
Reply from BrandCrowd2025-11-26
Hi Ed - Thanks for your feedback and sorry to hear about the experience. We have reached out via Trustpilot to get additional information from you, so we can investigate this further. We look forward to hearing from you.
Super easy to design my logo with Brand…
Super easy to design my logo with Brand Crowd.
👍👍👍👍👍👍👍👍👍👍
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