Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
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Justin and Rob · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Satisfied
The installation process was quick and simple. All the team members were very nice and got the work done. Which the internet is fast and we have a lot of devices hooked to it. The only down fall I have had with it, is its been buffering, not a lot but enough where it can get irritating sometimes. It don't do it all the time but every once and awhile. But other wise it has been a great experience.
Reply from Brightspeed2026-08-08
Hello Justin,
Thank you for taking the time to share your experience with Brightspeed. We're delighted to hear that your installation process was quick and simple and that our team provided friendly and efficient service. It's also great to know that your internet is keeping up with the demands of multiple connected devices.
We appreciate your feedback regarding the occasional buffering. While we're glad it isn't a frequent issue, we understand how interruptions can be frustrating. Your comments help us better understand our customers' experiences and identify opportunities for improvement.
Thank you for choosing Brightspeed and for allowing us to support your connectivity needs. We truly value your trust and are grateful to have you as part of the Brightspeed family.
-Joseph
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Roy · 1 review · Experienced 2026-08-07 ·
★★★★★
The service was fast
The service was fast, the work was clean. They gave simple instructions.
Reply from Brightspeed2026-08-08
Hi Roy,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Ian
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James Ealy · 3 reviews · Experienced 2026-08-08 ·
★★★★★
The technician was kind
The technician was kind, courteous and professional. He got my internet back up in quick order.
Reply from Brightspeed2026-08-08
Hello James,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. Hearing that our technician delivered courteous and professional service while quickly restoring your internet connection is greatly appreciated. Thank you for recognizing their efforts and for being a valued customer.
-Kristine
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Juan Garcia · 1 review · Experienced 2026-08-08 ·
★★★★★
Exelent
It was excellent, easy and fast.
Reply from Brightspeed2026-08-08
Hello Juan,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. We’re glad we could provide an excellent experience that was both quick and easy. Thank you for choosing our services and for your valued feedback.
-Kristine
c
customer · 3 reviews · Experienced 2026-08-07 ·
★★★★★
Our tech Robert was 10/10!!
Our tech Robert was extremely knowledgeable, respectful, kind and quick.He made sure everything was in order and working. He went above and beyond for us to have a great experience with your company. He is a great asset for your company to have. 10/10. Thank you!
Reply from Brightspeed2026-08-08
Hello Customer,
Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. We’re grateful for your thoughtful review and are pleased to hear that your experience was such a positive one. Knowing that everything was carefully addressed and completed efficiently while providing outstanding customer care is exactly what we aim for. Thank you for your 10/10 recommendation.
-Kristine
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Michael James · 1 review · Experienced 2026-08-08 ·
★★★★★
Cameron was polite and friendly and got…
Cameron was polite and friendly and got me up and running quick! This was not an "easy" install either due to way apartments are wired. 10 out of 10 for customer service
Reply from Brightspeed2026-08-08
Hello Michael,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Gemma
Although it was hot outside, John still worked effectively and smoothly. He did a great job explaining everything, and I would recommend John as a technician to others!
Reply from Brightspeed2026-08-08
Hi Melanie,
Thank you for your positive feedback. We’re pleased to know that John worked effectively, explained everything clearly, and provided a great service experience. Your recommendation means a lot to us, and we appreciate your support.
-Elijah I.
Accurate info, speedy installation and very knowledgeable and helpful technicians
Reply from Brightspeed2026-08-08
Hello Hani,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
-Gemma
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Peter R Pyper · 3 reviews · Experienced 2026-08-08 ·
★★★★★
The installer
The installer, Collin, did a great job routing the fiber optic despite all the obstacles (two Great Danes, and a maze climb through the basement).
A quick restart of my routers (yes, two routers) and I was online and cooking with gas! A quick speed test and BAM. The results were 2Gps +.
Reply from Brightspeed2026-08-08
Hi Peter,
Thank you for taking the time to share your experience! We're thrilled to hear that Collin did such a great job navigating the installation challenges and getting your fiber service up and running smoothly. It's fantastic to know you're enjoying those blazing-fast 2 Gbps+ speeds. We truly appreciate your support and are grateful for the opportunity to serve you!
-Elijah I.
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Alex Rodriguez · 1 review · Experienced 2026-08-08 ·
★★★★★
Jeffrey was awesome!
Jeffrey was helpful, informative, and patient! He installed my router in a more convenient location than I originally suggested - thanks Jeffrey!
Reply from Brightspeed2026-08-08
Hi Alex,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
- Joanna
We are very pleased that we switched to Brightspeed. The customer service has been impressive.
Reply from Brightspeed2026-08-08
Hi Deborah,
Thank you for your amazing feedback! We're thrilled to hear that you're pleased with your decision to switch to Brightspeed and that our customer service has made a positive impression. We truly appreciate you choosing Brightspeed and look forward to continuing to serve you!
-Elijah I.
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Amarie p · 1 review · Experienced 2026-08-08 ·
★★★★★
The technician was professional and…
The technician was professional and knowledgeable.
Reply from Brightspeed2026-08-08
Hi Amarie,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team.
-Ian
A
Abraham Wood · 1 review · Experienced 2026-08-08 ·
★★★★★
Fast service no problem friendly…
Fast service no problem friendly technician!!
Reply from Brightspeed2026-08-08
Hello Abraham,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team.
-Gemma
Everyone has been great to work with! Blake was very informative with setting up and scheduling our service to be installed. On the date of service, Joseph was our technician and he was awesome! He was done with installation in an hour!
Reply from Brightspeed2026-08-08
Hi Cameron,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Ian
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Rick Williams · 1 review · Experienced 2026-08-08 ·
★★★★★
Tristan did a great job with the…
Tristan did a great job with the install. Thanks!
Reply from Brightspeed2026-08-08
Hi Rick,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team.
-Ian
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James Cooley · 1 review · Experienced 2026-08-08 ·
★★★★★
The service technicians were very…
The service technicians were very helpful and did the work quickly. Great experience.
Reply from Brightspeed2026-08-08
Hi James,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team.
-Ian
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Edward Arrington · 1 review · Experienced 2026-08-08 ·
★★★★★
Technician was very pleasant
Technician was very pleasant , fast, and knowledgeable. Service is much faster than
Previous provider.
Reply from Brightspeed2026-08-08
Hello Edward,
Thank you for sharing your experience! We're glad to hear the technician was pleasant, efficient, and knowledgeable, and that you're enjoying faster service compared to your previous provider.
- Daniella
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Omega Wynn · 1 review · Experienced 2026-08-08 ·
★★★★★
He was great
He was great! He called keeping us updated. And resolved the issue promptly..
Reply from Brightspeed2026-08-08
Hello Omega,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Mark
Hello Shea,
Thank you for your feedback! We're glad to hear your installation was completed quickly and that everything is working great. We appreciate you choosing Brightspeed and are happy you're enjoying the service.
- Daniella
