Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Great installer, Patrick knew his gear and had me up and running perfectly
Hello Miles, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Mark
Technician came earlier than appointment which was amazing. He found the problem right away and took care of it Very satisfied!
Hello, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. - Allen
Hi Bill, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Joanna
Technician was very polite and waxy to deal with
The installation guy was very knowledgeable able the product. He showed me the difference between them and the competitors. He was very welcoming, kind, warm, friendly, and a good man overall.
Hello Franz, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Maricar
The technician (Rudy) was professional and very experienced. He completed the 2 repairs within 30 minutes. My problem was with how long I was without internet or phone (9 DAYS). I am an old woman with a chronic illness and have been a customer of yours for 6 years.
Hello Rita, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
Hello Shari, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Yin
Hello Liz, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Joie
Technician was very friendly and helpful. He asked questions about the location of box.
Hello Bill, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Joie
Our technician came two days early which was awesome. He took time on his way home for the day to pickup our service request. Very thankful for his dedication to the customer, it is a very hard virtue to find in people now a days. Thank you
Hello, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Joie
MCcoy Dean was friendly, did his job in a timely manner, and provided great service that resulted in a great internet connection.
Hello Francisco, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Joie
Very resourceful Very professional Very patient
Hello Anthony, Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team. -Joie
Joe was an amazing technician. Very professional and friendly. What an asset to your company. We need more people like him in the world.
Hello Delores, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Joie
The tech was great! He kept me informed while trying to repair my issue. Very knowledgeable and professional, he is an asset to Brightspeed.
Hi Sheila, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Yin
The technician got me together in 10 mins explained what could be happening with the equipment great service
Hello David, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Joie
Hello Robin, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - JC
The technician was very professional, reliable, and kind. Brightspeed kept me informed of all steps during the installation process from burying the wire to the in-home install. I highly recommend their services for anyone in the market. Hands down the best experience I’ve had in this area.
Hello Gerald, Thank you for your wonderful feedback! We're delighted to hear that your technician provided such professional and reliable service and that you felt informed throughout every step of the installation process. We truly appreciate your recommendation and are grateful you chose Brightspeed. Thank you for being a valued customer! - Wayne
I had multiple tickets opened on this issue. It took 2 days for your technicians to figure out that something had been changed at the office resulting to an internet outage to myself and my neighbors. At one point there were 7 trucks at the end of our street with all the technicians standing around and looking up at the telephone poles. My 2nd ticket was resolved without my knowledge because they assumed they had fixed the issue without even checking with me. My husband lost several hours work on that day waiting on a technician that never showed up.
Hello Belinda, We're very sorry to hear about your experience and understand how frustrating this must have been, especially after dealing with multiple tickets, extended service interruptions, a missed technician appointment, and a case being closed before confirming the issue was fully resolved. We sincerely apologize for the inconvenience and the impact this had on you and your husband. We'd like the opportunity to review your concerns and help make things right. Please send us a private message through our official Brightspeed Facebook page at https://www.facebook.com/gobrightspeed, and we'll be happy to look into this further with you. Thank you for bringing this to our attention. -Joseph
Les, my technician, was friendly & extremely knowledgeable. He explained problem to me, which I appreciated. He cleaned up tangled mess of old wires last Brightspeed technician had left hanging down side of my house, unbeknownst to me. Overall, VERY efficient service call. Thank you Les!
Hello Arb, Thank you for taking the time to share your experience. I'm delighted to hear that Les provided such friendly, knowledgeable, and efficient service. It's great that he took the time to clearly explain the issue and address it in a way that was helpful and easy to understand. - Daniella
273 reviews matching