Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
c
customer · 2 reviews · Experienced 2026-08-07 ·
★★★★★
I was a little over whelmed with the…
I was a little over whelmed with the installation of the equipment that needed to be hooked up to get Brightspeed Internet. But the technician explained what he was going to do in great detail and was very patient with me. The wire he installed still needs to be buried in my yard so hopefully it won’t be long before that is done.
Reply from Brightspeed2026-08-07
Hello,
Thank you for sharing your experience. I understand that the installation process and equipment setup felt a bit overwhelming at first. I'm glad to hear that the technician took the time to explain everything in detail and was patient throughout the process, helping make the installation easier to understand.
- Daniella
B
Bobbie Bell · 1 review · Experienced 2026-08-07 ·
★★★★★
He was fast and knew what he was doing
Reply from Brightspeed2026-08-07
Hi Bobbie,
Thank you for your amazing feedback. We're thrilled to hear that your installer was fast, knowledgeable, and provided a great experience. We truly appreciate you choosing Brightspeed and sharing your positive experience with us.
-Elijah I.
The tech came out on the same day I called with the issue and he fixed the problem in less than 30 min
Reply from Brightspeed2026-08-07
Hello Heather,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Mark
A
Anthony · 1 review · Experienced 2026-08-07 ·
★★★★★
Scott was our agent who installed…
Scott was our agent who installed everything. He was quick, efficient, and friendly. Most reliable technician I’ve had ever. I appreciated the service he gave and that kind of thing is why people stay loyal to these kinds of things. Thank you Scott!
Reply from Brightspeed2026-08-07
Hello Anthony,
Thank you for sharing your feedback. I'm glad to hear that Scott was quick, efficient, and friendly throughout the installation. We truly appreciate your kind words and are pleased he provided such reliable service.
- Daniella
J
James Isaac · 1 review · Experienced 2026-08-06 ·
★★★★★
Handled my issues in a timely and…
Handled my issues in a timely and professional manner.
Reply from Brightspeed2026-08-07
Hello James,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
- Maricar
Hello,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
M
Mark · 1 review · Experienced 2026-08-07 ·
★★★★★
Both techs worked together to get the…
Both techs worked together to get the internet installed.
Wiring was installed in the house perfectly as we requested.
They both got out WiFi set up on all devices.
Very pleased with both of these great installers.
Thank you!
Reply from Brightspeed2026-08-07
Hello Mark,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
The two service men were fantastic. Considerate, timely, and efficient. Installation very clean. They even helped me with the wires exposed from tv and they didn’t have too.
Reply from Brightspeed2026-08-07
Hello Tiffany,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
M
Mike Cushing · 1 review · Experienced 2026-08-06 ·
★★★★★
The install tech was awesome
The install tech was awesome. He explained everything and took time to make sure everything was working right before departing.
Reply from Brightspeed2026-08-07
Hello Mike,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
S
Samantha George · 1 review · Experienced 2026-08-07 ·
★★★★★
Mike was super friendly
Mike was super friendly. It texted he was on his way and I did have to wait about an hour from that inital text. A better timeline how far out he would be helpful.
Reply from Brightspeed2026-08-07
Hello Samantha,
Thank you for taking the time to share your experience. We’re happy to hear we were able to meet your expectations and appreciate you choosing Brightspeed.
- Richard
C
Chris Talerico · 1 review · Experienced 2026-08-07 ·
★★★★★
Great install
Great install. Good price.
Thank you Kendrick!
Reply from Brightspeed2026-08-07
Hello Chris,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
G
George Gillette · 1 review · Experienced 2026-08-06 ·
★★★★★
Brightspeed
Benjamin your technician showed up a little before the scheduled time and made quick work of getting my old internet disconnected and my new Brightspeed fiber optic internet up and running. He was very knowledgeable and was able to answer any questions I had. My internet is working great and I feel good about switching to Brightspeed.
I ran a speed test on my old internet on the 5th of August and it was
54.4 mbps for download and 4.35mbps for upload. I ran a speed test on my new internet and download was 573.62 mbps and upload was 545.27mbps. I was paying for the same service before at a much higher price and would definitely recommend Brightspeed
Reply from Brightspeed2026-08-07
Hello George,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
T
Trey Watson · 1 review · Experienced 2026-08-07 ·
★★★★★
Service tech was great
Service tech was great, super friendly
Reply from Brightspeed2026-08-07
Hello Trey,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
Hello Kolby,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
T
Tom · 1 review · Experienced 2026-08-07 ·
★★★★★
Worked very hard at resolving the…
Worked very hard at resolving the issue. Very pleased.
Reply from Brightspeed2026-08-07
Hello Tom,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
- Maricar
This positive review is only for the service from the representative on the phone and the technician that came out to fix the line, and is not in any way meant to encourage brightspeed as a service.
The lady on the line was very kind and understanding of my frustration and was quick to troubleshoot the issue as far as she could and was very professional.
The gentleman that came out was very quick to diagnose the definitive issue (a wire that got split in half either from insects or vines growing) and he went above and beyond to get our internet back up in a timely manner.
Thank you very much to both individuals for your outstanding performance.
Reply from Brightspeed2026-08-07
Hello Azure,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
C
Charles Smeltzer · 1 review · Experienced 2026-08-07 ·
★★★★★
Install man was well informed
Install man was well informed. Very courteous and came on good times.
Reply from Brightspeed2026-08-07
Hello Charles,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
k
kody K · 1 review · Experienced 2026-08-07 ·
★★★★★
Corey did a great job.
Reply from Brightspeed2026-08-08
Hello Kody,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Allen
My internet has been out for three weeks, they kept saying there was an outage in my area. After two almost 2-hour phone call/chats a technician came out. Logan was polite, respectful, and wonderful. He was able to find the problem. An update hadn't reached my router, possible a line not fully connected, although I had wiggled everything during the phone calls. Logan was wonderful, Liza was good (phone call) but it's ridiculous that in either of the times I had someone on the phone they couldn't have figured it out. Logan arrived exactly when he said he would and went above and beyond to make sure all my questions were answered!
Reply from Brightspeed2026-08-07
Hi Jill,
Thank you for your feedback. We apologize for the delay in resolving your issue and appreciate your patience. We're glad Logan was able to get your service working again, and we'll be sure to share your kind words with both Logan and Liza. Your feedback on the troubleshooting experience is greatly appreciated.
-Elijah I.
