Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Even though it ended up taking 4+ hours and 3 technicians to finally get it working I'm very happy. They all worked together and problem solved till it worked. Good guys working for you. Thank you.
Hello Aaron, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
I switched to fiber on June 8th and the damn cable is still laying in my yard. Chat just said estimated date to bury it is September 4th. BS, the cable won’t be here to bury on September 4 BRIGHT SPEED REPLY? It’s must be a BOT because it’s the same one I got 10-20 times
Hello Denny, Thank you for taking the time to share your feedback. We’re sorry your experience did not meet expectations and would like the chance to help resolve your concerns. Please reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. -Nathalia
It has been great so far. But just got it today so still trying it out. Very pleased with the pricing cause I was paying over a hundred with spectrum and it was going out all the time. Not real satisfied with the guy that came out to hook it all up though he kinda had a attitude
Hi Catherine, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Yin
Hello Yamileth, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
I was kept informed and the technician was on time and friendly. The technician was very efficient and knowledgeable. He made sure everything was done to my satisfaction before leaving. He explained the support and follow up if necessary. The work was done in a very timely manner. I am very happy with the service so far. Thanks.
Hello Ben. We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. - Yin
I had a window from 8am - 10am, no show. Then had a window from 2pm - 4pm….no show. Did get a message from my amazing Tech Truman and he showed up a little after 5pm. He took care of everything above and beyond. Just not happy about the whole day being a wash.
Hello Tara, Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Richard
Had an outage. Called and reported it and a fix the next day
Hello JB, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
Excellent technician. Knowledgeable,professional, and friendly.
Hello Cori, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
Technician was great. Did a good job with install and was very informative. The service is up and running and we are very satisfied.
Hello Brian, Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Quennee
The service tech Grant that install our equipment was knowledgeable, efficent, hard working and friendly. Made sure we we happy with the install and our equipment was connected to the wifi before he left. He told me he is the service tech in this area and is qualified to work on all the equipment. It was a pleasure to meet Grant. He is a great asse to your company.
Hi Tom, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. - Yin
Worst service I have ever had. Over priced and barely works. I went a whole month one time with 0.5M speed while paying for 10M service. Everytime I called, they tried saying there was an issue with my equipment when I new it was there line. Then one day the had some guy duck taping the line back together and then it worked. Avoid this sub par company at all cost.
Hello Richard, Thank you for contacting Brightspeed. We sincerely apologize for the frustration and disappointment you've experienced with your service. We understand how upsetting it can be to pay for a service that does not meet expectations, especially after dealing with ongoing speed issues and repeated troubleshooting efforts. We would like the opportunity to review this matter further and assist you. Please send us a private message through our official Brightspeed Facebook page so we can investigate your concerns in more detail: https://www.facebook.com/gobrightspeed. We appreciate your feedback and look forward to assisting you. -Angelica
Hi Timothy, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Yin
The technician was knowledgeable, professional, and a huge help with resolving the issue.
Hello Nicholas, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jeiza
The technician was great. But your customer service is non existent. The only people you can talk to are In foreign countries and you can not understand a word they say. If you ask a question that is not in their computer they don't know what to do. I hate dealing with Brightspeed.
Hi John, Thank you for your feedback. We're glad to hear the technician was great, but we're sorry your customer service experience was frustrating. We appreciate your comments and are always looking for ways to improve. If you'd like to share more details, please message us on our official Facebook page: https://www.facebook.com/gobrightspeed. -Elijah I.
Technician was efficient and professional. Thank you for getting our land line back in service. Repair was performed a day earlier than scheduled which was nice.
Hello Andrew, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. - Daniella
The technician took the time to explain everything in a way that was easy for me to understand. The service was excellent.
Hello Mary, Thank you for taking the time to share your feedback. We’re delighted to hear that our technician explained everything clearly and provided excellent service. We truly appreciate your trust in Brightspeed and are glad we could meet your expectations. -Jolly
I didn't have to do a thing. It was quick and very simple. The tech they sent out was very kind, respectful, and helpful. He did a great job.
Hello Michael, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Mary
Everything working and running just fine and service perfect
Hello James, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. -Catherine
The analyst on the phone helped me to troubleshoot the problem then since this was not successful scheduled an appointment for me for the next morning. They actually came out that same night and resolved whatever was causing the problem. I appreciate the urgency that they took to get the network up and running again.
Hello Becky, Thank you for taking the time to share your experience. We're delighted to hear that our support analyst was able to assist with troubleshooting and quickly arrange a service appointment when the issue couldn't be resolved remotely. It's wonderful to know that a technician was able to come out the very same evening and restore your service. We understand how important it is to have a reliable connection, and we're glad our team recognized the urgency of the situation and worked promptly to get your network back up and running. We truly appreciate your positive feedback and will be happy to share your comments with the teams involved. Thank you for choosing Brightspeed! -Angelica
Those guys got me up and running again. It was very hot out there but they stayed with it until finished. I appreciate it.
Hello Wesley, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer
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